Ken Graf
Ken Graf at Luther Kia of Inver Grove

Ken Graf | Page 40

Service Advisor

Luther Kia of Inver Grove

1470 50th Street East
Inver Grove Heights, MN 55077

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4.6
427 Reviews
4.6

427 Reviews

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427 Reviews of Ken Graf

March 26, 2019

Dealership Rating
Employee Rating

Excellent As usual I had excellent service, this time on a forty thousand mile checkup and service. I have no more to say, thanks very much. More

by Jack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 25, 2019

Dealership Rating
Employee Rating

My control panel and more Everything that they did was well done and I like the fact they found out other issues and rotated my tires w/o asking me and they gave me a free ren More

by So-so
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Kufahl

December 01, 2018

Dealership Rating
Employee Rating

Excellent The service was great, I felt well-informed and not like I was being sold something unnecessary like ive felt in some other shops. Being kept up to da More

by tranifog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 06, 2018

Luther Kia of Inver Grove responded

Thank you! We are so glad you enjoyed your recent service visit with Ken. Thanks for sharing and stop in again soon! Respectfully, Sue Brink • Client Relations Manager (651)457-5757 • sue.brink@lutherauto.com

December 01, 2018

Dealership Rating
Employee Rating

cold air blowing in feet Service rep was able to determine the problem was in the design of vehicle and found a workable solution for me. Friendly, clea, timely service. Treat More

by Nancy5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nik Novotny

Dec 06, 2018

Luther Kia of Inver Grove responded

Thanks for the 5 Stars, Nancy. We are pleased that we earned that rating with you and appreciate you sharing! Respectfully, Sue Brink • Client Relations Manager (651)457-5757 • sue.brink@lutherauto.com

November 29, 2018

Dealership Rating
Employee Rating

Very good Very professional, friendly and accommodating. Extremely prompt service, I appreciated the convenience of having a loaner vehicle. Overall good experi More

by robinphickman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Kufahl, Meaghan Tobin

Nov 29, 2018

Luther Kia of Inver Grove responded

Thank you for this great review and your kind words! We appreciate your business and look forward to serving you again in the future! Respectfully, Sue Brink • Client Relations Manager (651)457-5757 • sue.brink@lutherauto.com

November 24, 2018

Dealership Rating
Employee Rating

Ridiculously expensive and sloppy Oil change, rotate tires and a required brake fluid change (for warranty) for $228?? That is insane. I went shopping afterwards and I noticed my hub More

by shep279
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: I dont

Nov 29, 2018

Luther Kia of Inver Grove responded

I apologize for your recent visit with us. Please know that I will pass this information on to management. Respectfully, Sue Brink • Client Relations Manager (651)457-5757 • sue.brink@lutherauto.com

November 24, 2018

Dealership Rating
Employee Rating

40000 Mike service and some concerns Have I stayed in the past I am a loyal brand customer Luther Nissan continually provide Superior Service. I had sought out reviews on different dealer More

by dblj40_2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mary Taaffe

Nov 26, 2018

Luther Kia of Inver Grove responded

Thank you! We are so glad you have enjoyed your service visits to Luther Nissan Kia. Thanks for sharing and stop in again soon! Respectfully, Sue Brink • Client Relations Manager (651)457-5757 • sue.brink@lutherauto.com

November 23, 2018

Dealership Rating
Employee Rating

Organized My car was ready when promised. He explained what problem might be so I could understand. Was nice to pick up a washed car! Did not like that my seat More

by jesdixie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cashier was very nice

Nov 23, 2018

Luther Kia of Inver Grove responded

We appreciate your feedback and that you were happy with most of your service! I'm sorry our staff had to adjust your seat to drive it properly. I hope you can find that comfortable setting again easily. Have a super day and stop in again soon! Respectfully, Sue Brink • Client Relations Manager (651)457-5757 • sue.brink@lutherauto.com

November 22, 2018

Dealership Rating
Employee Rating

Random repair Bought on a monday, went in on Wednesday noticed something that didn't look right. Brought it in, they were friendly and seemed to really care. With More

by thornton8000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Nerka , Paul Berggren, Andy Heille

Nov 23, 2018

Luther Kia of Inver Grove responded

Thank you for the 5 Star rating! We appreciate you sharing! Respectfully, Sue Brink • Client Relations Manager (651)457-5757 • sue.brink@lutherauto.com

November 22, 2018

Dealership Rating
Employee Rating

Recall and maintenance Everyone I worked with was friendly and helpful. It was convenient to have a loner car also and much appreciated. Thank you for addressing all of my More

by Bobbie C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Craig Brink , Kathy Heitzinger

Nov 23, 2018

Luther Kia of Inver Grove responded

Thank you for the 5 Star rating! We appreciate you sharing! Respectfully, Sue Brink • Client Relations Manager (651)457-5757 • sue.brink@lutherauto.com

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