Ken Engle
Ken Engle at Melloy Nissan
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Ken Engle

Finance Manager

Melloy Nissan

7707 Lomas Blvd NE
Albuquerque, NM 87110

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28 Reviews

Industry Experience

22 yrs, 4 mos

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28 Reviews

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28 Reviews of Ken Engle

September 21, 2023

Dealership Rating
Employee Rating

This company forgets the importance of a customer, they only seek to sell defective trucks and treat a customer with lies and deceptions. I bought a titan 2023 and afther two months the transmisson stops w More

by Carlos Varela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

August 07, 2023

Dealership Rating
Employee Rating

We had a great buying experience! Everyone was very polite and professional. We are very happy with the service. More

by carlos.leonel.arreola
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

July 07, 2023

Dealership Rating
Employee Rating

Great customer service. Very friendly and understanding about customer concerns. Would recommend to others. Thank you More

by amanrank.ar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

August 18, 2022

Dealership Rating
Employee Rating

awful! Rollercoaster - lying.. insulting, thieving - epitome of why people hate car salesmen! Replaced my full size spare for a doughnut while "giving my ca More

by jenasis11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Aug 19, 2022

Melloy Nissan responded

Jenasis, I'm very sorry that you seem less than pleased with your experiences at Melloy Nissan. First, I's like to assure you that we would never exchange a temporary spare tire for a full size spare. Most of the vehicles manufactured today do not have a space large enough for a full size spare tire. In fact, the only Nissan vehicles that accommodate a full size spare are the Frontier, Titan and Armada. As for your statement regarding the term of your loan, we make a video record of all finance transactions and would be more that happy to arrange for you to view the video. I'm sure that upon viewing the recording you will be able to recall that the term was disclosed in your closing. We are always happy to hear from customers, and hope that this has answered your concerns. Mike L.

Aug 19, 2022

Melloy Nissan responded

Please contact Mike Turri, our Finance Director at 505/265-8721. He will be happy to arrange for you to view the video so that you can confirm that you did agree to the 72 month term. Since your transaction was OVER 3 YEARS ago it will take a few days to retrieve your record from our archives.

Aug 19, 2022

jenasis11 responded

Moses showed me the full size spare as we looked at the car... He led with it as one of the many perks of the SLAWD edition if it wasn't one, HE LIED! I definitely spent less time looking it over compared to rest of the vehicle (it's a tire, but it looked like a tire, not a doughnut) and I took his word for it. As I said before, he laughed via text message when I asked about the swap . One of the emoticons laughing with tears .. 🤣😂😅 He also said he couldn't make time to walk me through the car after purchase . There are still things I'm unsure of as well as each of the manufacturer recalls and glitches we could have discovered in the process.. AND I WOULD LOVE TO SEE THE VIDEO!!!!;Then we can All hear us agree to a 48 month term as we started the paperwork and we can ALL see how Frustrated he got as I asked Finance Questions... We had to take a break he was so annoyed with my questions! We can also hear me explaining that I'm Spectrum Autistic and how simple math throws me and how ZERO PATIENCE he had with me regardless!

Aug 19, 2022

jenasis11 responded

Yes, 3 years ago... All this time I thought it was a 48 month term and thought I was only a year away from paying it off....to my surprise, I'm not! Infact looking at it, only a thousand dollars has come off the amount owed in 3 years of $444 a month payments with financing and only 5k has come off all together. Seems much higher than 22.9% One of your sales team contacted me last week to try and sell me or me upgrade me due to all the equity I should have.... That's what brought my attention to the 72 vs the 48! I even contacted the loan company thinking they had entered it incorrectly.... But nope, it was yet another mislead by Melloy Nissan Albuquerque and had your finance department been patient and explain in detail like I was asking, and it will show several times on the video--- I WOULD HAVE TAKEN MY BUSINESS ELSEWHERE!!! As an Autistic, I was already spinning out from Melloys treatment of me -- but!!! IVE NEVER KNOWINGLY AGREED TO SUCH A LONG TERM it is Rediculous and he and I Both said that initially!!!!! So please, bring on the video. Unedited if you will !!! 27k car, I put down 10k. Financed 17k. Still owe between 12&16 k (w/w.o remaining finance charges) after 3 yrs of $444 payments. Which is 16,000 $. And I called and left Mike a message. What I find Very interesting, is that you know exactly who I am and when it was! This site supposedly doesn't share my information 🥺

Dec 24, 2022

jenasis11 responded

It's been a few months...Mike from financing still hasn't returned my call to view the finance video...

July 24, 2021

Dealership Rating
Employee Rating

Horrible communication. Do not work with Brian. I was told labor fees would be $27 I paid $130 an hour for 6 hours. And 800 in parts. A fob, starter and easily accessed fuel pump under my back seat. I wa More

by Not happy2021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mike Lee, John Herbrand, Eric Zisman, Roy Benson , Brian, supervisor of service department

June 18, 2021

Dealership Rating
Employee Rating

The sales person wanted a satisfied customer but only got an unsatisfied customer. This place has rude employees and supervisors. They also lack professionalism and communication. More

by adam1
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mike Lee, John Herbrand, Eric Zisman, Roy Benson , Miguel Diaz, David Engles, Dominic and his supervisor

March 04, 2021

Dealership Rating
Employee Rating

Crooks!!!! They will lure you in and then treat you like xxxx with their YO YO financing tactics. Read my review on Google!!!!! Shove it Nissan More

by caitlynboles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Shannon, Matt Kneip

Mar 05, 2021

Melloy Nissan responded

Thank you for taking a moment to show your concern. I do want to assure you that our store does not engage in "Yo Yo" finance practices. We rely on the information provided by our customers to obtain finance approvals. When a lender discovers that an applicant has been less than honest or not provided critical information they have the right to cancel an approval. Since this affects our reputation with our lenders as well as our relationship with our customers it is something that we never want to see happen. We are deeply sorry that it did happen with your transaction.

Mar 05, 2021

caitlynboles responded

Your dealership was “less than honest” with me and my husband!!!! I called the bank that you supposedly had an approved loan with and they didn’t have anything offered to them on file!! We disclosed everything honestly in the beginning before even signing anything. I was also treated as if I was something less than a human being for being furloughed from my job due to COVID!!! NOT my fault. You people treated me like I was a homeless person coming in off the streets to buy a car. When you come into a dealership saying I have bad credit this is our situation but we want to see if we can buy a vehicle that’s on YOU for being dishonest and having us sign a loan on a vehicle, drive it off the lot and there was never an approved loan in the first place! Not to mention you people trashed my trade in that was returned to me with leaving your trash, dirty hand prints and it smelled like someone was smoking cigarettes in there for weeks. We don’t smoke!! Bottom line——> Horrible customer service and there is NOTHING you can do to make this right.

February 03, 2021

Dealership Rating
Employee Rating

Excellent service and great warranty! I completely enjoyed the buying experience and I'm so happy with my new Kicks! Russell was a great salesperson to work with. I would highly recommend the dealersh More

by Emily
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Russel; Shannon

Feb 05, 2021

Melloy Nissan responded

Emily, I'm glad you enjoyed your buying experience at Melloy Nissan. Providing our guests wit world class service is our goal. We look forward to seeing you again when you need service on your new Nissan. Mike L.

November 17, 2020

Dealership Rating
Employee Rating

Everyone was kind and helpful and helped me get the car I wanted ! We were able to get financed at a very low interest rate and our buying experiment was great. Recommended my mother go and purchase a vehi More

by t_ferrer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mike Lee , Miguel Diaz, Susan Miller

October 05, 2020

Dealership Rating
Employee Rating

Nice car courteous and accommodating. I am satisfied Nice car courteous and accommodating. I am satisfied I got a good car. Give xxxxxxto the young man that worked with me. Give him a raise. More

by Yes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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