Ken Delk | Page 34

Quick and painless lease buyout. I used Ken Delk to help me with the purchase of my end of lease 2012 335is. Ken provided prompt and no hassle assistance throughout the process. I got I used Ken Delk to help me with the purchase of my end of lease 2012 335is. Ken provided prompt and no hassle assistance throughout the process. I got quotes from several different dealers and their OTD price was the best of the bunch. I choose Ken based on his history of great customer service. You wont be disappointed. More

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Great Customer Service It is always a pleasure and easy to do business with BMW of Westlake. My Client Advisor, Ken Delk is professional and goes out of his way to ensure th It is always a pleasure and easy to do business with BMW of Westlake. My Client Advisor, Ken Delk is professional and goes out of his way to ensure that every detail is handled to my satisfaction. I enjoy driving my car and as always, the experience was great. Thanks, Ken. More

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Excellent service For Ken Delk :Very much impressed by the service.Truly appreciate the knowledge and ability to understand the requirement and provide best offers.Very For Ken Delk :Very much impressed by the service.Truly appreciate the knowledge and ability to understand the requirement and provide best offers.Very good experience. More

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Ken Delk My wife recently looked for a 428 Xdrive Grand Coupe that she wanted to test drive, having only seen one passing her on the road. She searched the int My wife recently looked for a 428 Xdrive Grand Coupe that she wanted to test drive, having only seen one passing her on the road. She searched the internet and found a few at Westlake,. She went by herself to the test drive. Ken was pleasant, attentive and extremely accommodating. No pressure as he explained the various options. My schedule is not flexible so our business was executed mainly through e-mails. We were able to take possession of the Grand coupe earlier than was promised, which greatly pleased my wife (happy life...). Ken was professional, knowledgeable, efficient and quite easy to work with. We would recommend both him & the dealership. More

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Great Experience! For years, my cousin has been a loyal BMW customer. He always raved about his cars, customer service and overall experiences. When my lease was up h For years, my cousin has been a loyal BMW customer. He always raved about his cars, customer service and overall experiences. When my lease was up he persuaded me to shop at BMW in Westlake, OH. I'm glad I did. Initially there was a small miscommunication BUT the ENTIRE staff (from the salesman to the Manager to the supervisor) went over and beyond to please me and resolve the situation. I thank them all and highly recommend BMW of Westlake! More

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They took the time to understand my needs. Hands down the easiest people to deal with in Northern Ohio. They took the time I needed. I drove 6 different cars before making a decision. Hands down the easiest people to deal with in Northern Ohio. They took the time I needed. I drove 6 different cars before making a decision. More

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Awesome Ken Delk did a wonderful job guiding me through this experience. I can not thank him and the rest of the wonderful staff enough. They really cared abo Ken Delk did a wonderful job guiding me through this experience. I can not thank him and the rest of the wonderful staff enough. They really cared about how I felt and what I wanted. More

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Best Service Ever! Ken, was great he helped us so much. Best experience ever. see Ken if you need help with a car. Also, the Finance person, Mike, was very kind and help Ken, was great he helped us so much. Best experience ever. see Ken if you need help with a car. Also, the Finance person, Mike, was very kind and helped us through everything. More

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Couldn't ask for more out of car buying experience. The showroom and new dealership is really something to be seen! The dealership and its surroundings were very nice, clean and well cared for. Nice ame The showroom and new dealership is really something to be seen! The dealership and its surroundings were very nice, clean and well cared for. Nice amenities for customers and all staff was very kind and considerate. We have bought one car for my family previously, but this is my first time buying a BMW. We came back to work with Ken Delk because of our previous excellent experience buying the M3. Ken and all the rest of the staff we dealt with during the whole buying process were amazing. They really take the time, care and consideration of each individual during the whole process. I like that they treat you with respect and kindness when trying to search for the car and options one is looking for. They worked hard with us to get our payments where we needed/wanted them to be and worked hard to make sure we were 100% satisfied. I appreciate that. I have absolutely nothing but positive things to say about all the staff we worked with at BMW Westlake. It was an overall excellent experience! I am so happy with my new car and am looking forward to enjoying it for the years to come! More

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The place to go for a BMW in the Midwest! Fantastic! Frank Steffen was absolutely fantastic to work with on a new BMW lease. I knew exactly what car I wanted, and they had one in inventory with exactly Frank Steffen was absolutely fantastic to work with on a new BMW lease. I knew exactly what car I wanted, and they had one in inventory with exactly the options that I desired. I found the car I wanted with a quick search online at Ganley BMW and sent an email. I was immediately contacted by Frank Steffen with a detailed price quote that met all of my expectations! It was an incredibly straightforward process without the back and forth of price negotiations. They offered me an absolutely incredible price right from the get go! Between Frank (Sales Mgr) and Ken Delk (CA), they assisted me with all of the details and questions, and I drove 175 miles to get the car on a Saturday. Most of the critical paperwork was done ahead of time and the delivery process was flawless! Ken even called Sirius radio for me to disconnect my old car (turned in same day) and activated my new car. He set up our account with BMW Assist as well and had great follow-up even after the Delivery process. Ganley BMW is the place to go int the Midwest for a new BMW! It's worth the drive (if you are not local)! Thanks Frank and Ken!!! More

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