Kelvin Toma

Matthew Hinkley made our car-buying experience smooth and enjoyable. As the new car sales manager at Toyota, he went above and beyond to help us purchase two vehicles today. He was knowledgeable, efficient, enjoyable. As the new car sales manager at Toyota, he went above and beyond to help us purchase two vehicles today. He was knowledgeable, efficient, and attentive, making sure we had all the information we needed to make confident decisions. Matthew streamlined every step of the process, saving us time and reducing any stress. We highly recommend working with Matthew for anyone looking for a hassle-free and professional car-buying experience! More

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From my initial contact with Rosie Jang, she sounded like my kind of salesperson. First of all, she answered the phone, encouraged me to make an appointment as she thought she might have the automobile that my kind of salesperson. First of all, she answered the phone, encouraged me to make an appointment as she thought she might have the automobile that I described ‘on the floor!’ Because of her warmth & encouragement, I did take a ride to Troy & she met me in the dealership parking lot! My late husband & I have been longterm 30+ years patrons @Suburban Toyota Farmington Hills but to my dismay & disappointment, no one even answered my phone call .. sad, customer lost. I’ve since purchased my 2022 Supra 3.0 through Rosie Jang & cannot express how pleased I am with her capabilities & cordial service. She has gone above & beyond to make me comfortable & answered every question/concern with accuracy & respect for an 81 year old! BRAVA! 5️⃣ stars ⭐️ 🌟⭐️🌟⭐️ I will spread the word of my satisfaction with the awesome team @Suburban Toyota ofTroy, Sincerely, Laurie Blum More

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Great experience and would go back to buy another car. Sales rep was awesome and I’ll recommend everyone to this dealership. Sales rep was awesome and I’ll recommend everyone to this dealership. More

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Great experience with Steven @ Suburban Toyota getting into a new 2022 RAV-4. Throughout the ordering process up until the car was ready to pick up, Steven kept me updated on the status and helped me make into a new 2022 RAV-4. Throughout the ordering process up until the car was ready to pick up, Steven kept me updated on the status and helped me make the best decisions when it came to wrapping up my previous lease & trade-in. I was impressed at how quick and painless the signing process was, and I absolutely love the new car. 5 star experience all around!!! Will definitely be coming back to Suburban Toyota and Steven for future vehicles. More

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You brace yourself going into a car dealer. You envision sociopathic sharks coming at you, sizing you up, focused only on the money they can make off of you. You think to yourself, with few ca You envision sociopathic sharks coming at you, sizing you up, focused only on the money they can make off of you. You think to yourself, with few cars to sell, What Do Salespeople do all day? Practice lying. So, You Prepare mentally for the oncoming “pushy salesperson,” And then… It doesn't happen! Instead, you get friendly person named JC who doesn't try to “push” extras on you, who really looks out for you. I went to countless dealerships who wanted me to pay beyond sticker. This didn’t happen with JC. I put my faith and trust in JC and followed his recommendations (helped me navigate buying a car during this insane chip shortage time) and was able to purchase a brand new Camry Hybrid. Trust me, Ask for JC, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and he know his stuff.I have owned 62 cars and dealt with many car salesperson and dealerships, so when I tell you that JC is the easiest and most positive Salesperson I have ever worked with, you can take that to the bank. I was in and out in 1 hour. JC was efficient but also made sure that everything was covered, not to mention he is a spiffy dresser. I have now purchased two vehicles from him, and will purchase more from him in the future. Thanks JC More

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The folks at Suburban Toyota in Troy were friendly, easy-going, knowledgeable, and efficient. We appreciated the fact that they kept an eye open for the vehicle that we were seeking and called us imme easy-going, knowledgeable, and efficient. We appreciated the fact that they kept an eye open for the vehicle that we were seeking and called us immediately when an opportunity to purchase that vehicle became apparent. Steve Salman was gracious and went the extra mile to sit in the vehicle with us to explain the various features, and he also helped us to connect our phones and to download helpful apps--both before and after the sale was complete. Kelvin Toma, the finance guy, was patient and thorough in explaining the different options, not only in regard to warranty and "aftermarket" choices but also in terms of financing the purchase. Altogether, this was a comfortable and beneficial interaction--we are thrilled with our new car, and especially grateful that Steve Salman and the Suburban team put in the effort to find a vehicle for us quickly during a time when car-buying is not seen as being particularly easy. More

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Great person to work with. Made the buying process so easy and pain free. Can't go wrong with Joe. easy and pain free. Can't go wrong with Joe. More

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Steve is the guy to see if you need a new ride. Wouldn’t hesitate to call him for anything hesitate to call him for anything More

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Steve Salman was very helpful and friendly. We got a fair offer on our trade in. We've already started recommending Suburban Toyota of Troy and Steve to others in the market! offer on our trade in. We've already started recommending Suburban Toyota of Troy and Steve to others in the market! More

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I am BEYOND GRATEFUL that I went with Suburban Toyota of Troy. I was treated with the utmost respect, and every single question I had (and don't worry - I had TONS) were answered. I definitely felt very c Troy. I was treated with the utmost respect, and every single question I had (and don't worry - I had TONS) were answered. I definitely felt very confident in how to use every feature before I drove off the lot with my new vehicle. Monica was easey to work with, informative, and kind. She sent me several helpful tips and videos for my new car and the dash camera it came with. She also explained how the Infotainment worked and the various options it had. Working with Monica was a complete joy, and she made my experience seamless and amazing! If she didn't have an answer to a question of mine, she made sure I received one ASAP. I was so gratedful for the opportunity to speak with specialists at the Suburban Toyota of Troy Dealership for the specific questions I had. Rob Stunda helped me understood how to get to the spare tire and how to use the remote start that was installed. Thank you! I thought I was going to have to crawl under the car to access it - but now I'm knowledgable so if and when I need the spare tire, I will be able to use it. Alex DeDeyne went above and beyond answering all my questions in minute detail. This is my first 4WD car, so I wanted to make sure I knew how to use all the drive modes my TRD Off Road featured. Never having even used 4WD before, I had no idea you could switch it from 2WD to 4WD while the car was in motion! I feel so much more confident in being able to handle all road situations that might come my way. Alex also took the time to demonstrate and answer all questions on other features included on the steering wheel and within the instrument panel. My main feature questions for Alex involved the rear electrical outlets. I have a Dometic CFX (which can be plugged into a regular plug or a 12V - both included in the trunk area of my 4Runner) so some of the important answers I needed were in reference to turning the outlets on, and if they are active when the car is off. I'm confident I will not ruin any of my perishables on road trips since I now know the car has to be on or in accessories mode to have power to all electrical outlets. I really appreciate the time and effort that was made by everyone involved. My experience with Suburban Toyota of Troy was more than I ever expected. Thank you again to Monica, Alex, and Rob! You guys are the best!!! More

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