Kelly Smith

Kelly Smith was very polite and answered every question I had some before I asked thank you for your knowledge had some before I asked thank you for your knowledge More

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They were very efficient and accommodating for my ride from the dealership to home and the vehicle drop off that same day. from the dealership to home and the vehicle drop off that same day. More

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Mercedes Benz Of Chicago always takes great care of my 3 cars and 1 Sprinter. It is great to have a dealer that provides me a stress free experience every time. Unlike what I have had to deal with at other cars and 1 Sprinter. It is great to have a dealer that provides me a stress free experience every time. Unlike what I have had to deal with at other dealers for non MB vehicles. Geoff runs a great show. Jacob and all the advisers are all fabulous to deal with. More

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After owning 5 Mercedes Benz over the last 12 years and servicing them at this dealership, I am shocked at the way I was treated and the service I received on May 26 2022. This has to be the worst ever s servicing them at this dealership, I am shocked at the way I was treated and the service I received on May 26 2022. This has to be the worst ever service experience. Here is what happened. I made an appointment and dropped my GLE 2022 (less than 5 thousand miles) for quality issues, ranging from roof center console rattling, rear suspension noise, seat movement noise on Tuesday morning May 24th. The service rep Kelly Smith checked me in. I asked if they have loaners and he said not for quality issues. I said ok I will pay for a rental. He told me that it will be 2-3 days to get the service done. I said fine. on Thursday May 26th, I got a note from Kelly updating me on the car. He said “ the technician is looking at your car and I will let you know what he says.” Mind you this is 2 days later. So my car sat in the shop for 48 hours and no one looked at it, and I am paying for a rental car for a brand new 450 GLE. I confirmed with Kelly that the car sat there for 2 days and he said unfortunately yes. I asked for the service manager to contact me and low and behold 5 hours later Max the service manager calls. He tells me that he is sorry this has happened, and they don’t know when they scheduled my appointment if some cars ahead my in the queue will take 2 days for diagnostics. Like the technicians are spending 24x7 on car diagnostics without escalating to other technicians or MB, and go and work on other cars. Basically gave cold water on my a$$. He did not even offer to reimburse for the car rental. I told him to have the car ready and I will pick it up asap. This is crazy. After being a loyal customer to this dealership for 12 years this is my reward, and they forget that they represent Mercedes Benz. So I am driving a brand new Mercedes Benz with rattling noises and quality issues with less than 5000 miles. Clearly they have won me over to their dealership and to Mercedes Benz. Trust me, this car will be traded in soon for another car and not a Mercedes’ Benz. More

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My car was ready much sooner than expected. Never feel rushed. My concerns are always answered. Kelly and Jesus helped us on this last visit. My husband only speaks Spanish and Kelly has al Never feel rushed. My concerns are always answered. Kelly and Jesus helped us on this last visit. My husband only speaks Spanish and Kelly has always been able to explain everyt issue with our truck in his native language. This makes us always feel welcomed. More

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Great service facility and easy to get to off the expressway. A special thanks to the service team. My car runs great and they treated me like family. expressway. A special thanks to the service team. My car runs great and they treated me like family. More

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The service team has always been amazing. They go above and beyond to make sure everything goes smooth. Keep up the great work! and beyond to make sure everything goes smooth. Keep up the great work! More

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I absolutely had the worst experience with Kelly Smith on 2-4-2022. I had an exquisite experience with Eric McGregor a few weeks ago when getting my car serviced. Eric explained everything needed to me and 2-4-2022. I had an exquisite experience with Eric McGregor a few weeks ago when getting my car serviced. Eric explained everything needed to me and showed me video. However, prior to seeing Eric my Coolant light was on. In which this was to be part of the "A" service that I purchased. This may be the 3rd time in which I've experience Mercedes service not completing everything that was to be done on the "A" service list. Nonetheless, I scheduled on 2-2-2022 to come and get service for Friday 2-4-2022 A.M. I arrived at noon, Eric wasn't available at that moment, so I approached the desk of Mr. Kelly Smith. Who was already disengaging as I'm proceeding to tell him what it is that I needed for the day. I expressed to him that my coolant light was indeed still on from the prior visit. I asked Mr. Kelly Smith if they could at least check my coolant to make sure that it was topped off from the prior visit, and his response was "Oh, we always top off all fluids, and that you must have a leak". NO CHECKING WHATSOEVER! I repeatedly asked him to check it and he proceeded to tell me that it will cost $227 for a service inspection. Mind you I just had this done 2 weeks ago as part of the A service. As the serviceman by the name of Kayvion, who didn't know why I was there, proceeded to U-Turn my car out of the garage, noticed my lights on and Kayvion proceeded to just automatically check my fluid and noticed that there was NO COOLANT in my car. My inspection has no reports of a leak that would have caused the coolant to not be in the car. All Kelly had to do was check. AS A RESULT, I WILL NEVER EVER EVER WORK WITH HIM AGAIN. I was very professional with him and his "arrogance" and to me was very relenting. On top of that, I asked, since he doesn't see me on the schedule that I scheduled to go ahead and schedule it himself while I'm there. He says, you need to call the service department. YES, CALL THE SERVICE DEPARTMENT, WHILE I'M LITERALLY STANDING IN HIS FACE! Anytime the 20-25 yr old serviceman gives me better customer service than the so-called experienced service associate, that is huge problem. All this took was a simple check! Kayvion, the serviceman and Kelly the service associate definitely need to switch roles. I did speak with Max his supervisor in which I did file the complaint. However, since no work was done today, I was not able to provide a survey for Mr. Kelly Smith. More

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The Associates are Very Professional & Informative. They walk you through step by step of the process! walk you through step by step of the process! More

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Everyone is so amazing. Got my loaner and i was on my was in less than 20.highly recommended.. Another reason Free pete’s coffee. in less than 20.highly recommended.. Another reason Free pete’s coffee. More

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