Kelly McNichol | Page 10

He is knowledgeable, extremely personable,patient, and courteous. This sums it up perfectly and a customer shouldn't have to address an imbicilic instruction to write more words than necessary courteous. This sums it up perfectly and a customer shouldn't have to address an imbicilic instruction to write more words than necessary More

by DIVMAT1 Verified Customer Verified Customer

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Excellent customer service, the representative was really kind and helpful. He keeped ud date every minute kind and helpful. He keeped ud date every minute More

by hangeles72 Verified Customer Verified Customer

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lhi, hello. How are you Jason? You help me so much for my car. I'm so exciting. Everything is good and enjoy your life and held on vacation. How are you Jason? You help me so much for my car. I'm so exciting. Everything is good and enjoy your life and held on vacation. More

by MINALVJOSHI Verified Customer Verified Customer

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Excellent customer support from Kelly and the technician. Love the new video from the service team. Love the new video from the service team. More

by DAVEZ73 Verified Customer Verified Customer

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It is a wonderful clean and efficient service center. The people are very friendly and knowledgeable. The people are very friendly and knowledgeable. More

by Bansalusa Verified Customer Verified Customer

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Clean, friendly, efficient, courteous. I wish I had bought from them rather than the terrible dealer I used. I wish I had bought from them rather than the terrible dealer I used. More

by joel.barbarito Verified Customer Verified Customer

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This was my first experience with Genesis of Englewood. My original dealer where I purchased my car new no longer sells or services Genesis. After multiple trips to that original dealership to repair an is My original dealer where I purchased my car new no longer sells or services Genesis. After multiple trips to that original dealership to repair an issue that arouse after about six months of ownership, the issue was never properly repaired. At Genesis of Englewood, after explaining the problem to Kelly, the Service manager at GOE, and the service technician, instead of a runaround, they acknowledged the problem and ordered a replacement part and will schedule a visit to install. So far, so good. As a previous Lexes customer of about twenty seven years, I was used to a very high quality service experience. I love my GV70, in fact choose it over the Lexus RX350. Again thanks to GOE service manager Kelly for giving me optimism that Genesis warranty service may be closer to the Lexus service experience which kept me a loyal customer for twenty seven years. More

by PRUGGIERO Verified Customer Verified Customer

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Excellent service They did they were supposed to do Pleasant and professional I would recommend them do Pleasant and professional I would recommend them More

by SHADLER111 Verified Customer Verified Customer

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Kelly McNichol is an amazing service manager, with extensive experience serving customers in the luxury automotive space. She is friendly, timely, and very professional in her work and communications. extensive experience serving customers in the luxury automotive space. She is friendly, timely, and very professional in her work and communications. Genesis has a bright future with dealerships like Genesis of Englewood and service leaders like Kelly. Thank you for providing me with such a wonderful experience. More

by Joe Kim Verified Customer Verified Customer

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The dealership was prompt and efficient. Everyone I dealt with was professional and friendly. Everything was timed well, with my car being ready earlier than anticipated. Everyone I dealt with was professional and friendly. Everything was timed well, with my car being ready earlier than anticipated. More

by MGRABOW Verified Customer Verified Customer

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