Kelly Lemmons

Bought my previous truck here and was very satisfied with the purchase experience and service dept. it was great working with Sr to get my new truck. the purchase experience and service dept. it was great working with Sr to get my new truck. More

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My wife and I went to Covert Chevrolet Hutto to look for a vehicle. I was approached by sales associate Brian Brown who was very courteous and friendly. He immediately asked us the right questions like typ a vehicle. I was approached by sales associate Brian Brown who was very courteous and friendly. He immediately asked us the right questions like type of car, price range etc. He knew of several vehicles right away and said he could also check inventory in the computer. He took us to the Vehicles and we went for test rides in several vehicles. Brian answered all our questions on each vehicle in a very professional way. I could tell he knew so much on the various makes. We found a beautiful car that was perfect for our needs. Brian worked up a very good price and we agreed to it. Brian got all the paperwork ready quickly and we closed the deal without taking a long time. We were very satisfied with our experience purchasing a vehicle at this dealership and the excellent help from Brian. More

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Easy process! Chatted with Kelly Lemmons online then Easy process! Chatted with Kelly Lemmons online then Marcus Washington had the vehicle ready! I have purchased 20 vehicles from the Covert group and Easy process! Chatted with Kelly Lemmons online then Marcus Washington had the vehicle ready! I have purchased 20 vehicles from the Covert group and lifelong customer! More

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Re: Kelly Lemmon | Kelly Mercer | LorenzoAttn: Dan Re: Kelly Lemmon | Kelly Mercer | Lorenzo Attn: Dan Covert Re: (2021 Chevrolet Silverado 3GCPYFEL9MG398677) On (July 03, 2021) My husband and I Re: Kelly Lemmon | Kelly Mercer | Lorenzo Attn: Dan Covert Re: (2021 Chevrolet Silverado 3GCPYFEL9MG398677) On (July 03, 2021) My husband and I purchased a motor vehicle from your dealership. While waiting for my husband and Mr. Mercer talk details regarding the purchase; I was waiting out front of the business and had the lovely experience to listen to a woman salesperson and others loudly talking about how the only cure for a hang-over was more drinking, swearing- I brought this up to Mr. Mercer and stated that I doubt the young family that was near them and myself found that appropriate. Your employees could have gone behind the building to have that conversation. Time a place for everything and in front of customers is not the place, but apparently, Mr. Mercer didn’t find anything wrong with this behavior. Unfortunately, after that, the rest of the process went downhill. We were informed that the vehicle would not be in for another week, went into the finance office and signed the paperwork, we were given a loaner with gas gauge on empty, filled the vehicle and went home to wait for the new vehicle to be delivered. On 07/16/2021 received a call from the bank, stating that they had not received my car payment, explained to them, that my 2020 Fusion was traded in on 07/03/2021 and I did not have ownership of the car, and that it should have been paid off by now. The bank representative stated the car is still in my name and now I have a late payment, which effects my credit. Contacted by text, Kelly Mercer, that the bank is calling me with notice of a late payment. Mr. Mercer stated that the Finance Department should have told you, that you would be responsible for the car payment. I stated to Mr. Mercer by text – NO ONE informed me of that. Imagine my surprise after researching that the State of Texas allows dealerships to have 25 days to pay off car loans that are traded in. I have bought several vehicles here in Texas, never once was I informed of this and NEVER once has there been an issue. I informed my husband and he contacted Mr. Mercer right away; Mr. Mercer and a person name Lorenzo (announcing himself as the Acting Manager) stated that this happens and it is not a big deal and because your wife is so upset – we will make the payment, don’t worry about it. Your employees passing this issue off as not a big deal and don’t worry about it, clearly shows the integrity of your employees. I have worked too hard to improve my credit, for your employees to brush off as not a big deal. Telling me don’t worry, you have 30 days for the credit report, a few points is not an issue. I contacted the bank, made my payment, then was told that I better put the insurance back on my car, because I still owned it. As of 07/30/2021 the 2020 Fusion is still in my name and I am still carrying the note and insurance on the car. Then, on 07/21/2021- I received a letter from Ally stating after reviewing the contract for the new vehicle was determined to be either incorrectly stated or omitted, How does a company whose main function is to submit contract on a daily bases submit a contract be determined incorrectly or omit information. After informing my husband of this, he contacted a previous employee of yours, explained the issue and he provided Mr. Coverts’ number and sent him a text message. Next morning a Mr. Kelly Lemmon contacted my husband first, then myself – regarding the issues. I had to repeat the issues, once again and he stated he would “Look into it” Then, the group text started, and in that group text (prior to anything being settled) Mr. Mercer, texted that “Your wife understands everything now,” I texted back stating that I did not understand everything and don’t imply that I understood, waiting for Mr. Lemmon to contact me. Mr. Lemmon contacted me, stating that Mr. Mercer did tell us about the 25 days and he always tell his customers this information, then stated he might have forgot, and he thought the finance person would. I guarantee that any of Mr. Mercer customers prior to 07/03/2021 were NEVER informed of this. Mistakes happen, but not to own up to them and push them off; again, shows your employee has integrity and ethics issues. Mr. Lemmon, then explained the error on contract worked in my benefit. Mr. Lemmon clearly missed the point; it negates the issue that your company incorrectly informed and submitted a contract with incorrect information. Mr. Lemmon, then stated that he would make sure the information of 25 days would be told to every customer. Stated the vehicle was delivered today 07/23/2021 and would let me know when it was ready. I thanked him, he then stated that Lorenzo had mailed the check for the reimbursement of the 2020 Fusion. As of 07/30/2021, no check for the repayment and the 2020 Fusion still is not paid off and my payment is due shortly and still paying insurance on a vehicle I do not have. On 07/26/2021, received a text with a new number – When are you picking up the vehicle? I texted back, I was told someone would call that it was ready, reply text: That’s is my way of telling you that its ready and I need a copy of proof of insurance, I’ve submitted proof of insurance 3 times, now I have to submit it a fourth time? I stated my husband, and I would be in after 4:00 pm on the 07/26/2021, I believe he stated his name was Robert and he would go over the vehicle when we get there. Arrived at the dealership, handed over the keys of loaner with the 2nd keyfab of Fusion. My husband drove the new truck – handed us the additional key to truck and said Don’t forget to push the blue button for OnStar and do that for your salesperson Kelly M. We stated we were not interested and went home. On 07/29/2021, received several pieces of mail, one from Covert (Thinking it was the check, it wasn’t), for some membership to Covert Advantage Plan and a letter from OnStar, stating our trial subscription is ending on 08/07/2021 and would we like to continue with OnStar. 1. We did not request to have a membership with Covert Advantage Plan 2. We just picked up the vehicle on 07/26/2021, how could OnStar trial be ending when. a. We never signed up for a trial b. We JUST PICKED UP THE VEHICLE ON 07/26/2021, EVEN IF WE SIGNED UP ON THE 26TH THAT WOULD NOT BE 30 DAY TRIAL. So, I called OnStar, stated that we just picked up the vehicle on Monday 07/26/2021 and we have not activated OnStar, the rep had to look up the VIN#, and stated that the dealership activated it. Who gave your dealership to activate an account? And who did the survey for the salesperson? The fact that you and your employees, feel that they can open an account or use my information without my permission is underhanded and again unethical. I have Review you company on Google, Better Business Bureau Complaint & Review and sending this and copy of all text to The Texas Consumer Protection Agency and the Federal Trade Commission and to the manufacturer. You and your Hutto location is a deceptive car dealership. The pay at the lot dealerships is more ethical then your Hutto Location. Anyone within an earshot that I hear that they are interested in buying a car from your dealership, will hear of our experience at your dealership and show the text and recorded phone calls, that clearly shows the Gaslighting, Unethical, & LACK of Integrity of your SOP and employees. If they chose to still deal with your company, at least they will have been informed and hopefully it will never happen to anyone else. More

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from another Chevrolet dealer it's not the norm for one dealership to write a review about another dealership . but in this case i had to because the staff at Covet Chevrolet went it's not the norm for one dealership to write a review about another dealership . but in this case i had to because the staff at Covet Chevrolet went above and beyond to help . few days a go i called for a dealer trade Kendall was very helpful and friendly so i sent a driver to pickup the truck he drove 500+ miles from new orleans to Hutto just to find that the dealership sales department is closed on Saturday but the service department was open and the staff went above and beyond to help my driver in this bad situation . if this dealership staff did all they can to help another dealer to gain nothing i cant imagine the level of great service they provide the customer ... WOW what a great service from great people at Covert Chevrolet ... thank you More

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When only the VERY Best will Do... Go see Kelly Lemmons We spent almost 3 hours at Don Hewlitt to purchase a Chevy Silverado Texas Edition truck for my husband. We were off $2000 grant it I would have paid We spent almost 3 hours at Don Hewlitt to purchase a Chevy Silverado Texas Edition truck for my husband. We were off $2000 grant it I would have paid it but felt no they didn't offer enough especially when the internet price was lower than what they offered as a base price. We decided we were going to walk and not look back... the truck just wasn't meant to be.. As we headed to the door .. THREE people in the service area said "Go to Covert in Hutto" .. we were asking why to choose them. And they all three continued to give us rave reviews about the customer service, the sales people, everything was top notch. So I asked "Why are you here then" they replied "Cause the service dept was booked solid for the next week" and they laughed. So we decided one day we were going to cruise the lot while NO ONE was there.. and we found the same identical truck. Out of all the trucks on the lot this was the ONLY one unlocked. SO I took the window sticker on the dash and turned it upside down and locked the door. I didn't want anyone in that truck that was for my hubby! Emailed and got Kelly... That was the best part of the entire story... felt like he was my long lost brother from another mother hahaha he was fun, helpful, talked about our kids, families, his fiance how awesome she is, etc.. and low and behold we left with my husbands truck almost 3k less than that other crappy dealer! I'd highly advise ANYONE looking for a used car or a new car or ANYTHING in the vehicle industry to go see Kelly and the gang at Covert. They have family values, they aren't there to stab the little guy they are all about their people leaving happy and returning for many years. We ALSO got MORE money for our trade in.. so yes it was definitely a WIN WIN for us!! And now, Hubby and I are facebook friends with Kelly and we get to share in their family events just as if we were a part of the family :) Thanks Kelly for always being so straight and honest but above all for being a great Dad to your kids and a wonderful man to your lovely lady :) We will be back to trade in my Benz next :) More

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Great experience Overall great experience. Communicated w/ Kelly Lemmons via internet and phone and he did great job in getting truck ready for me on deliver date. Overall great experience. Communicated w/ Kelly Lemmons via internet and phone and he did great job in getting truck ready for me on deliver date. Brad had financial papers ready and was able to complete deal in a very timely fashion. More

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Oil change and Recall I love this dealership! I purchased my 2014 Tahoe and continue to use them for all service. They are fast and friendly. I highly recommend Covert I love this dealership! I purchased my 2014 Tahoe and continue to use them for all service. They are fast and friendly. I highly recommend Covert Hutto for all needs from purchase to service! More

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Great! Thanks to Kelly Lemmons as he made my daughters first New Car buying experience the best! Also excellent service from Brad LarRoche on the financing. Thanks to Kelly Lemmons as he made my daughters first New Car buying experience the best! Also excellent service from Brad LarRoche on the financing. Will be back! More

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Clearer communication would have alleviated any misunderstandings. Make the deal. Make it clear. The problem with lack of clarity is that a customer can leave feeling like something ain't right. We misunderstandings. Make the deal. Make it clear. The problem with lack of clarity is that a customer can leave feeling like something ain't right. We all make mistakes…On the other hand, the customer has the responsibility to not get confused when he/she sees a series of numbers. Agree on a price. Verify the rebates. Double verify the rebates. Be sure there is no misunderstanding. The truth shall set you free. I would have erased this ratings altogether, but the program wouldn't allow me that function. More

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