Kelly Kinsey

Banister Ford refused to repair/fix the iwe actuator problem they caused when replacing my breaks/rotors. problem they caused when replacing my breaks/rotors. More

by CWIL54 Verified Customer Verified Customer

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Clearly the customer does not come first at this business. I had a 8am appointment; I dropped my vehicle off at 7am. After 6 or 7 hours I received no communication from my service technician (Asia D business. I had a 8am appointment; I dropped my vehicle off at 7am. After 6 or 7 hours I received no communication from my service technician (Asia Diaz) about my vehicle; I called 3 or 4 times and no one answered the phone. I was finally able to get someone on the phone in the service center about 4:30pm; he informed me that my assigned technician had left for the day; however, he was able to provide me status of my vehicle and they needed my authorization to complete the work. In addition, to complete the work parts needed to be ordered, and I would not be able get my vehicle back that day. The technician acknowledged he did not know why my assigned technician had not contacted me about my vehicle. As for the required work, I was told I needed new rotors. Keep in mind, the last time I had my brakes done at Banister I had to get my rotors replaced, so I was not convinced I needed new rotors. The next morning still no call from my technician, so I called about 9am. I spoke with the service center manager (Kelly Kinsey) to express my frustration to no avail. I explained that since dropping my vehicle off at 7am the previous day that no one had contacted me about my vehicle, and the status of my vehicle was not updated in the app. Also, I expressed my concern about the recommendation for new rotors and requested that someone explain to me why my vehicle would need new rotors after about 40,000 miles. The manager said that he would have the technician talk to me about the rotors when my vehicle was ready for pick up. I called back about 12pm to get status on my vehicle and was told the parts had not arrived but would be arriving by 1pm, and my vehicle would probably be ready by 4pm. Mind you, my vehicle has been at Banister for about 30 hours, and my assigned technician still has not reached out to me about my vehicle. About 4:30pm, I called (again) to check on the status of my vehicle; I was told my assigned technician had already left; however, he was able to find out that my vehicle was ready. No one contacted me to let me know that my vehicle was ready. When I arrived to pick up my vehicle, there was no technician there to talk to me about the rotors (as the service manager said he would make happen). However, they did feel the need to leave my old rotors and brake pads on the floorboard of my passenger seat. I am no mechanic, but after looking at the old rotors, I do not see why I needed new rotors. I conclude with the customer service at Banister is very unprofessional, and I will using another establishment to service my vehicle. This is not a knee jerk reaction because my last experience at Banister was very similar. More

by Marcus Verified Customer Verified Customer

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Had a wonderful time and day at the dealership love the staff everyone was very friendly staff everyone was very friendly More

by sexysweet4861 Verified Customer Verified Customer

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Not professional car nor washes . need to do better . Don’t know if I will Come back need to do better . Don’t know if I will Come back More

by nyja0806 Verified Customer Verified Customer

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Car there for an engine recall they broke parts wouldn’t fix it sucks. B fix it sucks. B More

by paulamcmanus94 Verified Customer Verified Customer

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The customer service was amazing and they were really nice and kept me updated through the process , they are always amazing when I visit. nice and kept me updated through the process , they are always amazing when I visit. More

by yolandapink39 Verified Customer Verified Customer

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Very professional and kept me informed during the process. The service manager and staff was very hospitable process. The service manager and staff was very hospitable More

by Dwight.freeman Verified Customer Verified Customer

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There was no communication like it should have been durning this whole process. Customer service was trash , Mr.kelly was helpful but he did not communicate well. durning this whole process. Customer service was trash , Mr.kelly was helpful but he did not communicate well. More

by angelathompson060298 Verified Customer Verified Customer

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The dealership was very attentive and professional with addressing my concerns and issues. They took the time to listen to my issues and responded with emails almost immediately. addressing my concerns and issues. They took the time to listen to my issues and responded with emails almost immediately. More

by Dwight.freeman Verified Customer Verified Customer

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Don’t do anything I came out with the same problem I had when I dropped my car off when I dropped my car off More

by traceymoore1982 Verified Customer Verified Customer

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