I am pleased with my new SUV.
I received excellent customer service. Everyone I met was friendly and helpful.
I received excellent customer service. Everyone I met was friendly and helpful.
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by GOODSTER117
Verified Customer
Verified Customer
Other Employees Tagged:
Kelly Cavanagh
Feb 08, 2026 -
BMW of Westlake responded
We are very happy we could provide you with a positive experience!
Great!
She was very helpful, highly recommend. Thank you Kelly was incredibly helpful and made the whole car buying process so easy! She took the time to li
She was very helpful, highly recommend. Thank you Kelly was incredibly helpful and made the whole car buying process so easy! She took the time to listen to what I needed, answered all my questions patiently, and never made me feel pressured. Highly recommend asking for her if you’re shopping here great experience overall!
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by NCRONCE
Verified Customer
Verified Customer
Other Employees Tagged:
Kelly Cavanagh
Jan 15, 2026 -
BMW of Westlake responded
Thank you for your kind review; we are happy to pass along your comments to Kelly and the team here at BMW of Westlake!
First time BMW purchaser, Kelly made the process very
easy to purchase a new car for my wife for Christmas
easy to purchase a new car for my wife for Christmas
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by Joe@mygreenimpressions.com
Verified Customer
Verified Customer
Other Employees Tagged:
Kelly Cavanagh
Jan 11, 2026 -
BMW of Westlake responded
Jo, it's experiences like yours that really keep us motivated!
Overall wonderful and easy experience.
Top notch in all regards - GM, finance and sales. Great experience.
Top notch in all regards - GM, finance and sales. Great experience.
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by BCLEE78
Verified Customer
Verified Customer
Other Employees Tagged:
Kelly Cavanagh
Kelly was amazing!
She was so easy to work with, listened to what I was looking for and helped to make the entire process smooth.
She was so easy to work with, listened to what I was looking for and helped to make the entire process smooth.
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by ANNMARIE.KROL
Verified Customer
Verified Customer
Other Employees Tagged:
Kelly Cavanagh
Dec 11, 2025 -
BMW of Westlake responded
Annmarie, reviews like this give us motivation and help us ensure we provide high-quality care. Thanks for acknowledging Kelly.
My second used car purchase from Westlake BMW.
Pristine, well maintsined vehicles. Everything was disclosed and very transpatent. No problems, very professional, very smooth process, just a great
Pristine, well maintsined vehicles. Everything was disclosed and very transpatent. No problems, very professional, very smooth process, just a great experience.
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by pjfelix
Verified Customer
Verified Customer
Nov 30, 2025 -
BMW of Westlake responded
Thank you for your kind words and this wonderful review!
Kelly was great.
Low pressure and very patient to answering questions. She made herself available to talk through different options.
During the pricing conversation
Low pressure and very patient to answering questions. She made herself available to talk through different options.
During the pricing conversation was open about the numbers. When she learned we had young children, she was proactive and having paperwork ready for us so that our time at the dealership was efficient. She asked the right questions to get us the vehicle we truly wanted!
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by Mbeno
Nov 30, 2025 -
BMW of Westlake responded
We are so happy to read such a great review about Kelly and BMW of Westlake!
Kelly was patient and not pushy.
She answered or sought answers to all my questions!
She answered or sought answers to all my questions!
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by Jjamie22
Verified Customer
Verified Customer
Other Employees Tagged:
Ian
Nov 24, 2025 -
BMW of Westlake responded
Jamie, thank you for your kind review; we are happy to pass along your comments to Kelly and Ian.
Amazing experience and they made it simple GREAT Staff
all around! Very happy with experience and would do again
all around! Very happy with experience and would do again
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by VAUGHN1
Verified Customer
Verified Customer
Other Employees Tagged:
Kelly Cavanagh
Nov 21, 2025 -
BMW of Westlake responded
Vaughn,thank you for sharing your positive experience!
Kevin is the best!
He went above and beyond to make sure my vehicle was serviced properly and kept me informed on what was going on with it. Customer service at its bes
He went above and beyond to make sure my vehicle was serviced properly and kept me informed on what was going on with it. Customer service at its best.
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by OH1221YF
Verified Customer
Verified Customer
Service Price Transparency
Nov 10, 2025 -
BMW of Westlake responded
Thank you for your kind words and this wonderful review!