Kelly Barbour
Kelly Barbour at BMW of Raleigh
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Kelly Barbour

Service Manager

BMW of Raleigh

5603 Capital Blvd
Raleigh, NC 27616

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8 Reviews

Dealership Experience

22 yrs

Industry Experience

33 yrs

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8 Reviews

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8 Reviews of Kelly Barbour

April 01, 2024

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Employee Rating

Ales completely changed my view about Leith BMW. My experience was exactly what you should expect with a luxury car company. He educated me, he always followed up with me, and ultimately he helped m More

by daniellepartusch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 01, 2024

BMW of Raleigh responded

Danielle, we're delighted to know that Ales was able to provide you with the top-notch service you deserve at Leith BMW. Enjoy your dream car and don't hesitate to reach out if there's anything else we can assist with!

June 27, 2023

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Employee Rating

We have purchased three BMW's from Ales Olecky. If we ever purchase another one, we would only like to have Ales help us. He is VERY knowledgeable about EVERY aspect of the vehicles, and the sale More

by pt
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Ales Olecky, Brian Good

Jun 28, 2023

BMW of Raleigh responded

Thank you for the wonderful review and your continued loyalty! It delights us to hear that Ales provided such excellent service and made this recent purchase so easy for you. We do feel very lucky to have him on our sales team at Leith BMW and will pass your kind words along to him. Until next time, happy driving!

January 05, 2022

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Employee Rating

If you are looking for excellent customer service, honesty, dependability on maintenance DO NOT look here! Leith BMW does not follow through or follow up. I have attempted to contact Kelly Barbour num More

by bbisig280
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jermaine Brodie

Jan 20, 2022

BMW of Raleigh responded

Thank you for speaking with me about your concerns. As we discussed, it seems that your vehicle still has the original front brake pads. Our team is working towards a resolution for this issue and we look forward to seeing you back in. If you have any questions before then, please don't hesitate to give me a call. Kelly Barbour - Service Manager - 919-876-5432 ext #2267

July 24, 2020

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Employee Rating

Typically, I purchase a 4 to 6 year old luxury car, and prior to this BMW 7 series, they have all been Cadillac’s. I grew up in the day, that a dealership purchase resulted in a winner and a loser. My re More

by keith
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Daniel, Brian Winters

Jul 24, 2020

BMW of Raleigh responded

Keith, thank you for taking the time to leave us a review! We are so glad Jimmy took good care of you here at Leith BMW, and we are proud that we earned your business. We will be sure to let Jimmy know that you appreciate his help, and we hope that you continue to enjoy your newly purchased vehicle!

June 12, 2019

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Employee Rating

Excellent first service I recently purchased a new to me 2017 M4 which I knew had an open recall. I scheduled the recall service and a loaner car. Maurice Bryant and the te More

by jagillan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Maurice Bryant

Jun 12, 2019

BMW of Raleigh responded

Thank you for your review of Leith BMW! I'm happy to read of your interaction with our service department and we work hard to make our customers happy every day. I hope you are enjoying your 2017 BMW M4 and thank you for your business!

October 29, 2018

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Employee Rating

Scheduled service. Excellent service as always. I am only able to schedule service on Saturday and the staff was very considerate of my time handling all requests. Tha More

by LarryD.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jason Williams , Mark Aliano

May 01, 2018

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Employee Rating

Great Car Buying Experience! Leith is the best! They treat their customers right. This is my third vehicle from Leith BMW and I will never go anywhere else. If you have a problem More

by GKP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jason Williams , Charles Thompson

March 30, 2018

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Employee Rating

My First Purchase of a BMW I purchased my first BMW today from Leith BMW, and had the most professional experience I have ever received at a car dealership. John Draz was my sal More

by LatishaLeigh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mark Aliano, John Draz

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