Kellie Sforza

Good service, complete and done correctly the first time. We had a billing issue that took several days to resolve, however part of that delay was due to the Thanksgiving weekend. I will happily be returning We had a billing issue that took several days to resolve, however part of that delay was due to the Thanksgiving weekend. I will happily be returning for more service in the future. The shop is a clean, safe, inviting place to go with many amenities for waiting customers (snacks, coffee, other drinks, internet access, comfortable seating, and even some work desks). More

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IRA Lexus cares about the customers. When my Gx460 nav system stopped working and car was out of warranty, they worked with Toyota and replaced it at no charge to me. They always make m When my Gx460 nav system stopped working and car was out of warranty, they worked with Toyota and replaced it at no charge to me. They always make me feel welcome and sales & service folks are top notch. More

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Pleasure to deal with. Maintenance done correctly and quickly. Saved used parts as I requested. Maintenance done correctly and quickly. Saved used parts as I requested. More

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My experience with the sales department is always straightforward and willing to get you a good deal. They have clean and well kept vehicles, I wouldn’t think twice to purchase a used vehicle here an straightforward and willing to get you a good deal. They have clean and well kept vehicles, I wouldn’t think twice to purchase a used vehicle here and feel confident in its condition. Stephanie did a good job facilitating the transaction and getting me in and out as soon as possible. More

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Excellent customer service and sales group! Professional organization. I was well taken and my service needs were taken seriously. Professional organization. I was well taken and my service needs were taken seriously. More

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had simple synthetic oil change completed on11/21. scheduled on line for 11AM saw price at $89.95. Final bill 120.17 the note at the bottom states "customer pays shop charge for repair order". I em scheduled on line for 11AM saw price at $89.95. Final bill 120.17 the note at the bottom states "customer pays shop charge for repair order". I emailed the shop manager of she didn't respond to my inquiry. On top of all that they didn't even wash the car and didn't reset the oil change indicator. Darhelys Enriquez was service advisor More

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Sold me a $350 spare key that did not include the metal key part or the loop to attach it to a key ring. Refused to fix the issue, blaming it on Lexus. They are cheaters and liars even on the smallest thin key part or the loop to attach it to a key ring. Refused to fix the issue, blaming it on Lexus. They are cheaters and liars even on the smallest thing. More

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They are just wonderful! I even had a great chat with Kelli about her cats!! I even had a great chat with Kelli about her cats!! More

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The place is very clean professional staff are very nice jobs is fast it a responsible dealership one you can trust the most clean up the customer car that a good example for customer service thanks IRA. Ma jobs is fast it a responsible dealership one you can trust the most clean up the customer car that a good example for customer service thanks IRA. Manchester NH dealership More

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When I arrived at the dealership, I was warmly greeted by the gentleman who checked me in. Within minutes I was welcomed by the Service Writer, he asked if I had any concerns or questions about my car. I was the gentleman who checked me in. Within minutes I was welcomed by the Service Writer, he asked if I had any concerns or questions about my car. I was very pleased The State inspection was completed within an hour. My SUV is just over a year old More

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