Kellen Poto | Page 10

Kellen is an awesome customer service rep! Very professional, friendly, and honest. He made my car buying experience a truly remarkable one. I have purchased 5 BMWs in the past and this was by fa professional, friendly, and honest. He made my car buying experience a truly remarkable one. I have purchased 5 BMWs in the past and this was by far my MOST enjoyable one! I was in and out in NO time and I walked out with a beautiful BMW 228i! I highly recommend this dealership, since there was zero hassle and issues, and because of Kellen! More

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Easy to give Kellen and Casey BMW 5 stars. Excellent communication, excellent customer service, truly enjoyable team atmosphere with Matt and Kellen, even in dealing with my extremely impatient wife. Sh communication, excellent customer service, truly enjoyable team atmosphere with Matt and Kellen, even in dealing with my extremely impatient wife. She'll be the first to tell you they delivered exactly as promised and she absolutely loves the car! They were open, honest, and instilled confidence in us, nothing hidden, nothing missed. Thanks again ~ More

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Kellen stayed in constant communication throughout the entire process and is extremely knowledgeable and patient. He was a pleasure to work with from start to finish. entire process and is extremely knowledgeable and patient. He was a pleasure to work with from start to finish. More

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When my wife and I arrived at the dealership we were greeted at the door and directed to Kellen who did an outstanding job helping us with the purchase of our vehicle. They made us feel welcome at their greeted at the door and directed to Kellen who did an outstanding job helping us with the purchase of our vehicle. They made us feel welcome at their facility. More

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Everytime I come to Casey BMW Kellen Poto makes sure I get the best service. He also goes above and beyond to make sure you walk out with something your like with a fair price I would recommend hi get the best service. He also goes above and beyond to make sure you walk out with something your like with a fair price I would recommend him any day More

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He was very knowledgeable of the different makes and models of bmw. He could explain the different types of engines and was confident in explaining the components on the vehicles. Easy with walking me t models of bmw. He could explain the different types of engines and was confident in explaining the components on the vehicles. Easy with walking me through the ordering and customizing my 540i. He listened to my needs and observed I enjoy to drive and didn’t force me into a 4 cylinder. As much as I wanted a vehicle sooner he convinced me and closed me on going to South Carolina to pick up my car and get the ultimate driving experience. Thank you for your help. The only negative thing I’d have to say was there wasn’t a 540 2021 in the dealership to test drive. I had to drive an older model..... More

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Kellen demonstrates the ability to be straight forward but not pushy. He worked diligently and got my family a payment within our budget and did it all in less than 48hours. but not pushy. He worked diligently and got my family a payment within our budget and did it all in less than 48hours. More

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Awesome customer service. Sales staff were very knowledgeable and friendly. Test drive went smooth and Kellen showed all the upgrades and features. Piece of vehicles were comparable to other dealer knowledgeable and friendly. Test drive went smooth and Kellen showed all the upgrades and features. Piece of vehicles were comparable to other dealerships. More

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I’ve had my bmw 335i for a month now and I am greatly pleased to say if it wasn’t for Kellen Poto , I probably wouldn’t have got it. So happy I did. Great customer service and salesman overall. Thank You pleased to say if it wasn’t for Kellen Poto , I probably wouldn’t have got it. So happy I did. Great customer service and salesman overall. Thank You. More

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Kellen, was professional, patient and very knowledgeable about BMW products. Our car purchase experience was exceptional. I would buy from him and Casey again. No surprises and no nonsense. about BMW products. Our car purchase experience was exceptional. I would buy from him and Casey again. No surprises and no nonsense. More

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