Keith Mickens | Page 17

First time buyer I just recent brought a 2011 GMC TERRAIN from DCH Montclair Acura. And overall the service there with Keith Mickens and Hamad was great, they treat me I just recent brought a 2011 GMC TERRAIN from DCH Montclair Acura. And overall the service there with Keith Mickens and Hamad was great, they treat me like family during the process of being first time owner. I Love my car and hope for the coming year I can own an MDX from them.. Thanks guys for all your help..now commute is much more easier.ONE LOVE More

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Great buying experience My husband and I worked with Keith Mickens in the purchase of an ILX for our son. Keith was knowledgeable, friendly and accommodating. He made the e My husband and I worked with Keith Mickens in the purchase of an ILX for our son. Keith was knowledgeable, friendly and accommodating. He made the experience very pleasant and easy. I would recommend Keith to friends and family. More

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I had a great buying experience with the client advisor. The sales agent cared for my needs and put my overall satisfaction at the center of the buying process. He provided me with proper guidance and reco The sales agent cared for my needs and put my overall satisfaction at the center of the buying process. He provided me with proper guidance and recommended me the right product ( Acura MDX ). More

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Excellent Customer Service Provided I recently contacted this dealership via the DCH Auto wb portal and was amazed at the customer service that the staff provided compared to other deale I recently contacted this dealership via the DCH Auto wb portal and was amazed at the customer service that the staff provided compared to other dealerships. To clarify, I was in the market for a Used Vehicle and that too a Honda CR-V. Right from the first contact all the way to delivering the vehicle and getting the new registration, the staff was very courteous and welcoming. More

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Great Experience! I had been looking to buy a Honda Civic for the past month, but found the experience of going to dealers to be a stressful nightmare. BUT THEN, I foun I had been looking to buy a Honda Civic for the past month, but found the experience of going to dealers to be a stressful nightmare. BUT THEN, I found a 2013 Honda Civic online that I was very excited about and came in to DCH to check it out. I made an appointment with Colleen via email. It was great that I was able to email with an actual person and not a computer. I actually brought my mom to potentially co-sign because I am young and just started my career. I was nervous walking in but was instantly put at ease by the environment. Keith never made me feel pressured and I feel I was treated fairly and with respect. I even spent a long time deciding and asking endless questions and Keith was happy to give me the time and answers I needed. When it came to financing, I was honestly shocked (in a good way!!) by the rate that Jaime got for me becuase of my credit history (including student loans), but I was able to finance without a co-signer and at 1/2 the APR that I was expecting. I ultimately came in under budget and had a stress-free experience. I love my new Civic (the backup camera is amazing) and I cannot recommend DCH Montclair enough! More

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Precertified car purchase I just relocated from IL to NJ and called on a Friday night to make an appointment for Saturday test drive. Corrina called me asap and Tony/Jaime/Rub I just relocated from IL to NJ and called on a Friday night to make an appointment for Saturday test drive. Corrina called me asap and Tony/Jaime/Ruben/Keith were superb in helping buy the RDX next day. More

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Finest Kind! Shopping for a replacement car on short notice can be a daunting and tedious task. We spent a day out with my son looking for a solid and reliable ca Shopping for a replacement car on short notice can be a daunting and tedious task. We spent a day out with my son looking for a solid and reliable car with low mileage and a manual transmission car, oh... and also at a reasonable price. This is kind of akin to panning for gold; it's a lot of work and most days you come up empty. You also come up against a percentage of dealerships that waste your time, or just make you feel uncomfortable with their sales tactics. We were happy that we landed at DCH Acura along the way. We stopped into DCH Acura because it is a local dealership that happened to be on our route, and was also a place that we had comfortably shopped at for another used vehicle a few years ago, but had not purchased from. At that time we purchased a car at DCH Audi in Maplewood, where we had a very good experience. We were greeted by and attended to by Keith Mickens. Keith is the type of salesperson that I enjoy working with. He is helpful and informative without being the least bit pushy. Keith took us for a test ride without dictating a route, and let us experience the feel and ride of the car rather than trying to sell it to us. Keith offered some history on the car, which gave my family a better comfort level, and shared his knowledge of some of the features that we would not have known about. At the end of our ride, Keith offered additional information on the maintenance that was performed by the dealership once the car came in off of lease, and gave us a list of those items. The next morning Keith called my son to thank us for coming in and to offer us another test ride. We were deciding between two cars at two different dealerships, and decided to go back to DCH first, because it was really where we felt most valued as customers, and because my son really liked the car. We never made it to the second dealership. Keith gave us the keys to have the car inspected at a local mechanic, which took all of thirty minutes. We came to terms with DCH for the purchase of the 2013 Honda Accord Coupe and got a competitive rate on financing through the dealership with US Bank. The finance manager, Jaime, was efficient and informative. He searched a bit to find us a rate that we were happy with, and completed the paperwork like a pro. The dealership seems to be well managed and consumer centric, and is staffed by helpful and friendly people. While waiting for the car to be detailed, we were attempting to remove the plates from our trade-in. A mechanic, who was obviously on break, saw us and immediately came over to remove the plates for us. Several staffers asked us if we were being helped, and offered us water and snacks. We felt welcome and well-cared for throughout the dealership during our entire time there. We drove away feeling that we had been treated well, that our time was valued, and that we got a terrific car and a fair deal with absolutely no pressure. Our experience at DCH Acura has opened our eyes to the Acura brand, and has turned our heads in the direction of Acura as a possible choice for our next new car purchase. More

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Very positive, pleasant Very professional and friendly service from Keith. Timely and proper followups. Accomodating service with some complications related to the ti Very professional and friendly service from Keith. Timely and proper followups. Accomodating service with some complications related to the title of my trade-in. Good deal price between my trade-in and the car i was bying. Quick closing procedures. More

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The best car buying experience! My Keith is the absolute,most helpful salesman I've ever come in contact with. He educated me on my previous purchase and showed me where I went wrong My Keith is the absolute,most helpful salesman I've ever come in contact with. He educated me on my previous purchase and showed me where I went wrong, how he can help me and, moving forward, how he would be able to assist with my current and future purchases. I definitely recommend that anyone that needs more info on the purchase they would like to make or just wants a salesman that is honest and down to earth to get down to DCH MONTCLAIR ACURA AND GO SEE KEITH. ??? More

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ABSOLUTELY HAPPY & GRATEFUL! Keith is the BEST, he is courteous and very professional not to mention everyone was very welcoming and I was treated like family.. No words can expre Keith is the BEST, he is courteous and very professional not to mention everyone was very welcoming and I was treated like family.. No words can express my gratitude for Jaime Borja for all your hard work in getting me my car... THANKS More

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