The best words to describe the Acura of Berlin dealership
are experienced, friendly, open and professional.
are experienced, friendly, open and professional.
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by FBWARD
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Tony Braglia, Erica Casey, Tom Suchojad
Apr 09, 2023 -
Acura of Berlin responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come!
Tony Braglia
General Manger
860-829-3780
Scheduling appointment was easy online.
Keith greeted me upon arrival, was very professional and explained everything when finished. Very pleasant experience.
Keith greeted me upon arrival, was very professional and explained everything when finished. Very pleasant experience.
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by SUBRGHOFF
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jason Hastey, Jessica Sharpe
Apr 09, 2023 -
Acura of Berlin responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Tony Braglia
General Manger
860-829-3780
I purchased my vehicle from Berlin of Acura, The service
is top notch. I have the the option to go to other Acura dealership but because of the service as well as the all information provided in a timely ma
is top notch. I have the the option to go to other Acura dealership but because of the service as well as the all information provided in a timely manner concerning my vehicle I would definitely recommend my friends
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by ROBINPORTER572
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Lucius
Apr 09, 2023 -
Acura of Berlin responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Tony Braglia
General Manger
860-829-3780
I’ve been bring my car to this dealership for some time.
I’ve had a great experience every time! Great staff and reliable service!
I’ve had a great experience every time! Great staff and reliable service!
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by mmbouch
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jason Hastey, Jessica Sharpe
Apr 07, 2023 -
Acura of Berlin responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Tony Braglia
General Manger
860-829-3780
The facility in Berlin is convenient, clean, and
comfortable, I absolutely trust Acura service to keep my 2016 RDX running in top condition. The staff in the service department are always courteous
comfortable, I absolutely trust Acura service to keep my 2016 RDX running in top condition. The staff in the service department are always courteous and prompt. Last summer, when I needed four new tires, they were very patient helping me find the best, most affordable tire for my car and then went above and beyond to expedite delivery in time for my vacation. (Supply issues were still a problem in 2022!) My most recent visit was just for an oil change, but the experience was quick and easy and pleasant.
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by AJMBEAL
Verified Customer
Verified Customer
Service Price Transparency
Apr 07, 2023 -
Acura of Berlin responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Acura of Berlin to be a positive one. Please don't hesitate to reach out if you need anything else.
Tony Braglia
General Manger
860-829-3780
I had overall good experience but not excellent as
before. Less mechanic are available now.
before. Less mechanic are available now.
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by MUKHAMOH
Verified Customer
Verified Customer
Service Price Transparency
Apr 07, 2023 -
Acura of Berlin responded
Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Tony Braglia
General Manger
860-829-3780
Dropped the car off at 8AM for an oil change.
Hadn’t heard anything from the dealership by 12:30PM so I contacted the dealership to find out whats going on. Couldn’t get my service representative
Hadn’t heard anything from the dealership by 12:30PM so I contacted the dealership to find out whats going on. Couldn’t get my service representative on the phone and was transferred to voicemail. Called back immediately again to get an update still wasn’t available and receptionist informed me she would notify service representative. Got a call back an hour later telling me the car was ready. Left work and got a ride to pickup the car. When I arrived, I went to pay and there wasn’t an invoice yet only to find out the car wasn’t ready. Waited another 45 minutes for the car to be ready that I could have stayed at work and got work done. Disappointed with the communication of this experience and the duration for routine maintenance. I will probably purchase my next car from a different dealership based on this experience and other underwhelming experiences with the service department. Not what you expect from a supposed luxury car dealership.
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by brandonp
Verified Customer
Verified Customer
Service Price Transparency
Apr 08, 2023 -
Acura of Berlin responded
Thank you for this feedback, Brandon. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Tony Braglia
General Manger
860-829-3780
No complaints, service done nice and clean in timely
manner. Car was washed upon completion
manner. Car was washed upon completion
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by Zen
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Javier Rivera
Apr 05, 2023 -
Acura of Berlin responded
Zen, Thanks for sharing your experience with Acura of Berlin. We appreciate your business and hope to see you again soon!
Tony Braglia
General Manger
860-829-3780
They fix up the problem
I had to bring my car twice
A
few days at the time
People are nice and pleasant
Thank you
Dr J Amara
few days at the time
People are nice and pleasant
Thank you
Dr J Amara
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by Jean Amara
Verified Customer
Verified Customer
Service Price Transparency
Apr 05, 2023 -
Acura of Berlin responded
Dr. Amara, Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin.
Tony Braglia
General Manger
860-829-3780
Great service always there to meet you when you arrive.
Gave a new loaner when car needed to stay over for service
Gave a new loaner when car needed to stay over for service
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by c.viger
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Young lady that greets you at drop off
Apr 05, 2023 -
Acura of Berlin responded
It's great to hear that Keith and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin!
Tony Braglia
General Manger
860-829-3780
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