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Keith Conroy

Overview Reviews (187) Inventory (233)

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Keith Conroy

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Keith Conroy

Service Advisor

Lester Glenn Subaru

1501 Route 37 West
Toms River, NJ 08755

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4.8

187 Reviews

Overview Reviews (187) Inventory (233)

4.8

187 Reviews

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187 Reviews of Keith Conroy

December 19, 2024

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Employee Rating

As long as they let me know what needs to be done with my car to keep me safe and hopefully never break down,I am completely satisfied. And also offer me coupons or discounts on services performed.That makes car to keep me safe and hopefully never break down,I am completely satisfied. And also offer me coupons or discounts on services performed.That makes me happy.Its all about getting the best service and a discount too. More

by ANNIESUNSHINE

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Nicole Damiano

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December 15, 2024

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Excellent treatment by service representative. She was courteous and considerate. Answered my questions and did not try to “hard sell’” … which I detest. She was courteous and considerate. Answered my questions and did not try to “hard sell’” … which I detest. More

by COOPERFANWOOD

Verified Customer

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Recommend Dealer

Yes

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December 13, 2024

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It sucks since I continue to email you back saying this is the wrong email and individual but you continue sending me his information I’m sure he would like to hear from you is the wrong email and individual but you continue sending me his information I’m sure he would like to hear from you More

by RUFFINIP

Verified Customer

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Recommend Dealer

Other Employees Tagged: Kerry Monica, Jr., Kathy Ottmer, Nicole Damiano, Ekaterina Espinosa, Bert Gomez, Eric Senatore

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Dec 13, 2024 -

Lester Glenn Subaru responded

Hi Ruffinip, We sincerely apologize for the inconvenience caused by the mix-up in email correspondence. We understand how frustrating this must be and will investigate to ensure this issue is corrected immediately. Please email us at socialmedia@lesterglenn.com with more details so we can resolve this promptly. Thank you for bringing this to our attention. The Lester Glenn Subaru Team

December 12, 2024

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Absolute disgraceful dealership with horrible service department who rips off people and scams them out of money department who rips off people and scams them out of money More

by MROERIG98

Verified Customer

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Recommend Dealer

Other Employees Tagged: Emily Wiggins, Alicia Nash, Margaret Parker , Seth

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Dec 12, 2024 -

Lester Glenn Subaru responded

Hi MROERIG98, Thank you for taking the time to leave feedback regarding your recent visit with our Subaru service team. We take customer feedback very seriously and our goal is always to assist our customers to the best of our ability. However; we also do not tolerate false claims and allegations, as well as much of the language used while discussing your concerns with our team. After investigating our conversations together further, we understand that our management team has shared additional documentation with you that would prove the claims you mentioned here are unequivocally false. We are proud to use genuine Subaru parts on all of our maintenance work and vehicle repairs. The documentation our team shared with you proves that the color of the gaskets has changed, which you alleged was evidence that we were not using the proper parts on your vehicle. We also provided documentation for the plug gasket being a one-time use part. We are sorry to hear that despite this documentation, you continue to feel the way that you feel. Since we are unable to provide you with the level of service you are looking for, we respectfully recommend that you seek a source outside of Lester Glenn Subaru for your future servicing needs that may be able to provide you with the level of service you expect. Our team is unable to provide any further assistance on this matter at this time. Thank you again for your comments and we wish you continued luck with your vehicle. The Lester Glenn Subaru Team

December 10, 2024

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Employee Rating

The Tpms light still turning on and off when driving car. Stays on when driving on the highway Stays on when driving on the highway More

by BACHIN93

Verified Customer

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Recommend Dealer

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Dec 10, 2024 -

Lester Glenn Subaru responded

Hi BACHIN93, Thank you for letting us know about the TPMS issue with your vehicle. We understand how frustrating that can be. Our service manager Bert has reached out to you twice to assist with resolving this. Please feel free to give him a call back at your earliest convenience or message us at socialmedia@lesterglenn.com with your preferred contact method so we can help get this sorted out for you. Thank you again, The Lester Glenn Subaru Team

December 08, 2024

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Employee Rating

The service center is comfortable and accommodating however your prices are outrageous. I have recently relocated to this area; the prices in Bergen County were less that yours. As a senior citizen o however your prices are outrageous. I have recently relocated to this area; the prices in Bergen County were less that yours. As a senior citizen on a fixed income, car maintenance will break the bank. You might want to consider a senior discount! Availability of a loaner car was a great bonus. Keith is amazing! More

by LULUBROG17

Verified Customer

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Recommend Dealer

Yes

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December 05, 2024

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The dealership was clean and comfortable. The service advisor was kind and pleasant. The technician was very skilled at doing the inspection and creating a videotape for my reference. Unfortu The service advisor was kind and pleasant. The technician was very skilled at doing the inspection and creating a videotape for my reference. Unfortunately, the problem was not resolved, and I had a big bill to pay at the end. More

by LULUBROG17

Verified Customer

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Workmanship

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Recommend Dealer

Yes

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December 02, 2024

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Easy Communication was efficient Bit pricey but done well Advisor was accommodating re loaner vehicles well Advisor was accommodating re loaner vehicles More

by SIEDDIE1414

Verified Customer

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Recommend Dealer

Yes

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December 01, 2024

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Thank you for your attention to my vehicle concerns and always taking the time to explain options. always taking the time to explain options. More

by DONF286

Verified Customer

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Recommend Dealer

Yes

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November 30, 2024

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Very professional and friendly. No pressure tactic and very educational. They back up their word driving almost 2 hrs each way to pick the car up and leave us with a loaner car and No pressure tactic and very educational. They back up their word driving almost 2 hrs each way to pick the car up and leave us with a loaner car and brought it back. All no charge!!! Truly amazing!! More

by rayzamora21

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Will Stefanski

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