Steve Hahn Auto Group

My car had more damage after they serviced it than there was when I first brought it in. I towed my car in with a blown motor which is a recall issue for my specific model. They neglected to tell me when I was when I first brought it in. I towed my car in with a blown motor which is a recall issue for my specific model. They neglected to tell me when I dropped it off that it would take over a month to fix. I guess (based on their policy) they consider 5 weeks to be “a timely manner.” The staff had reached out to me once after running a diagnostic and ordering parts. From then until pickup (5 weeks later), I hadn’t received a single communication from anyone at this facility. Other reviews talk about a “service advisor” who communicated with them. Apparently my service advisor’s name was Taylor, but they never reached out. The only reason I even have the name of this service advisor is because I escalated this issue up to Director of Operations. No one called, texted, or emailed anything to me throughout the 5 weeks they had my car for. To have my car out of my possession for weeks while no one gives me any updates was a terrible customer experience. I had called the location myself on numerous occasions looking for updates. The majority of my calls were either hung up while waiting on hold, answered and then immediately hung up on, or transferred to the wrong department entirely. I wasted countless lunch breaks trying to get an update only to end up with nothing from their non-communicative staff. Upon receiving my car, I got a multi-point inspection. The inspection came back saying my radiator was displace “due to impact.” I found this to be surprising because my car had never had any impacts or accidents previously. Luckily, I took my car to another auto shop in Ellensburg prior to towing it to Steve Hahn’s where they were able to verify that my radiator was not out of place when they had it. Seeing that the car was towed to Steve Hahn’s (w/o a radiator issue), I know for a fact that the service department is responsible for this damage. Despite this, they tried to charge me over $600 to get it fixed. On top of that, Trent in the service department suspiciously instructed me to “not mention the radiator to corporate” if I chose to file a complaint. The reason he stated was that my service might not be covered under warranty if Kia thinks my radiator caused my motor to blow up. Since the car was diagnosed and the warranty was verified over a month prior, I found this to be an unethical attempt at covering up their workmanship errors. When I escalated this issue, Jared Lingle said he was willing to see the evidence I had. Within minutes of getting off the phone, he proceeded to block my email so I couldn’t send him this info. I tried calling Kia corporate about it and they said that “only the independent locations handle workmanship issues.” In addition to the radiator they damaged, I also had a dead battery, a leaking wiper fluid bottle, an oil leak, brakes hanging on by a thread, and a clogged CAT. None of this was caught in their multi-point inspection, and I’m positive these issues were not present when I towed the car to them. Within 4 hours, my car was back in the service department but this time at George Gee’s Kia in Liberty Lake, WA. They were skilled enough to catch these problems in their multi-point inspection. George Gee’s Kia did the exact same inspection within 24 hrs of picking up my car from Steve Hahn’s Kia, but Steve Hahn’s didn’t catch any of these issues which speaks to the lack of skill in their service department. To the Steve Hahn’s Kia staff, I wouldn’t come back to your location for service if it was my only option in the whole PNW. I’d rather tow my car across state lines to go elsewhere after the horrible service I received. Your customer service and communication are non-existent. Your service department is shady, inept, and has no regard for handling vehicles safely. Based on Kia’s policy, you can damage my car while it’s getting serviced. For these reason, Kia as a whole has lost me as a customer and Steve Hahn’s is at fault. More

My Mercedes G63 AMG was stolen from inside the service bay overnight on 7/23/2024 with the Service Manager Jared telling me that keys were left in the vehicle with windows down, this was noted in the poli bay overnight on 7/23/2024 with the Service Manager Jared telling me that keys were left in the vehicle with windows down, this was noted in the police report as well. I have signed repair orders with it in their possession for service and being told by management and in front of staff that the dealership would be fixing and replacing what was damaged and stolen since it was recovered and driven back to the dealership by the Service Manager. I'm told by Jared, the Service Manager on 7/26/2024 that the owner and General manager will not honor fixing my vehicle and replacing what was stolen and damaged as what was discussed and agreed. More

Atzy was great! She was very knowledgeable and helpful during my buying process. Would 100% recommend Steve Hahn’s! She was very knowledgeable and helpful during my buying process. Would 100% recommend Steve Hahn’s! More

Bought two cars from them thought we’d give them a second chance and the second experience was also mediocre. They don’t follow promises, forget to send you your license plate, don’t deliver on we-owes unles chance and the second experience was also mediocre. They don’t follow promises, forget to send you your license plate, don’t deliver on we-owes unless you remind them 3 times, the sales department and finance don’t communicate. Don’t let them near your car or buy from them. More

I am still in the process of finalizing paperwork but Atzy has been amazing. She is relatable, funny, and easy to talk to. I’ve gone to dealerships many times and dealt with salespeople who try to take a Atzy has been amazing. She is relatable, funny, and easy to talk to. I’ve gone to dealerships many times and dealt with salespeople who try to take advantage of me, but Atzy was kind and helpful and made my experience at a dealership really change my views on car shopping. She’s a good one, and deserves a raise. More

I don’t live in Yakima, and I was heading there in a Tuesday so I called to make an appointment for an oil change. The lady that answered said that I didn’t need to make an appointment for that. So I sh Tuesday so I called to make an appointment for an oil change. The lady that answered said that I didn’t need to make an appointment for that. So I show up Thursday morning and they told me I had to have an appointment or I could leave it for a few hours. Well, I don’t live there and and can’t leave it half a day and I explained that to them. Nothing! Such xx. I will never go to this dealership again. Shame on you More

Atzy, three big keys to winning in the sales game 1. Product Knowledge 2. Communication 3. Listening It's that easy ! you did a fantastic job for us on our ordered Atlas RLine your communication was Product Knowledge 2. Communication 3. Listening It's that easy ! you did a fantastic job for us on our ordered Atlas RLine your communication was great you delivered on all the items we wanted. when we arrived you really knew this vehicle and showed us the operations of new technology which is very helpful. you shined when other dealers got in their own way in todays enviroment. More

The team did a great job today. Atzy scheduled an appointment for me and Jacob did a great job getting me into my new car. Atzy checked in during the process, it took a bit as yhe c Atzy scheduled an appointment for me and Jacob did a great job getting me into my new car. Atzy checked in during the process, it took a bit as yhe car had literally come off the truck that morning. But well worth it. My second car through Steve Hahn! More

Atzy is the best car salesperson in all of Yakima! I have purchased cars from her the entire 4 years I’ve lived here. I am moving next year and will drive back here to purchase or trade in a vehicle I have purchased cars from her the entire 4 years I’ve lived here. I am moving next year and will drive back here to purchase or trade in a vehicle if need be.. Her customer service and ability to help meet your needs when shopping for a vehicle is superb! More

It's going to cost us over $1,000 to fix the botched repair job they did on our BWM. They also did a botched job on my friends Mercedes. Don't not let this shop touch your car. repair job they did on our BWM. They also did a botched job on my friends Mercedes. Don't not let this shop touch your car. More