Kaylan Marks
Kaylan Marks at Granger Chevrolet
Refer Me

Kaylan Marks

Service Advisor

Granger Chevrolet

2611 MacArthur Dr
Orange, TX 77630

Contact Me
4.7
57 Reviews

Industry Experience

8 yrs, 2 mos

4.7

57 Reviews

Write a Review

57 Reviews of Kaylan Marks

March 29, 2025

Dealership Rating
Employee Rating

Horrible service needs to smile more and acknowledge customers as being approached and thank them More

by IMBIRDMAN51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

March 26, 2025

Dealership Rating
Employee Rating

Everyone was very friendly. I was asked several times if I needed anything and it was a very clean, great service. More

by b.morphew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 26, 2025

Dealership Rating
Employee Rating

Extremely quick to diagnose and resolve issue with vehicle, delivered results two days quicker than first indicated More

by Kelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 27, 2025

Granger Chevrolet responded

Kelly, We are reviewing surveys to improve customer experience. I see that you were diagnosed and repaired in a timely manner. What could Kaylan have done to earn 5 stars? We appreciate the opportunity to service your vehicle and look forward to your feedback. Sincerely, Lee Reeves Service Manager Granger Chevrolet 409-883-7798

Mar 27, 2025

Kelly responded

Kaylan did a great job and probably should have received a 5 star review, my perception was she could be more personal or just not as business like. I have done this job and understand most folks are already upset when they come in and are directing negativity towards her but it is okay to lighten up and be happy.

March 21, 2025

Dealership Rating
Employee Rating

Service center was a very good experience. Fast, professional and courteous employees that were very helpful. More

by EDDIE.L.WILLIAMS79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Chandler

March 21, 2025

Dealership Rating
Employee Rating

Has been my dealership since back in the 80’s. They consistently demonstrate service of the best class. More

by BJ THOMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Chandler , Cade Chance

March 16, 2025

Dealership Rating
Employee Rating

Always professional and quick in resolving any issue. I will continue to use Granger Chevrolet for all of my service needs. More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sami Williams, Lee Reeves, Matt Chandler, Tim Wilcox , Dyan Morris, Preshawn Henson, Al Granger

March 14, 2025

Dealership Rating
Employee Rating

Bad business, don't keep you updated bad communication never again ,,,,,,,,,,,,,,,,,,,,,,, ,,,, bad bad bad bad More

by Jackson dell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Sami Williams, Lee Reeves, Tim Wilcox , Caleb Fritz, Alexandria Hebert

March 11, 2025

Dealership Rating
Employee Rating

Great service cordial explained process Answered my questions Let me know when vehicle was ready to be picked up More

by GARY.0430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sami Williams, Lee Reeves, Tim Wilcox , Caleb Fritz, Alexandria Hebert

March 07, 2025

Dealership Rating
Employee Rating

Always get great service at Granger Chevrolet! The staff is very knowledgeable and always friendly. More

by Staci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sami Williams, Lee Reeves, Matt Chandler, Tim Wilcox , Caleb Fritz, Alexandria Hebert, Dyan Morris

March 04, 2025

Dealership Rating
Employee Rating

They were very professional and had my truck repaired in a timely manner. Good customer service skills and the service reps seemed knowledgeable. Would recommend this dealership to others More

by DennisJ21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Wilcox , Caleb Fritz, Bobby. 5 stars

1
...

Dealership Inventory (290 Vehicles)

used 2020 Ford F-150 car, priced at $24,346
2020 Ford F-150
used
Oxford White exterior
Automatic
Four-wheel Drive
used 2020 Jeep Gladiator car, priced at $38,857
2020 Jeep Gladiator
used
Gator Clearcoat exterior
Automatic
Four-wheel Drive
used 2024 Chevrolet Traverse car, priced at $44,358
2024 Chevrolet Traverse
used
Mosaic Black Metallic exterior
Automatic
Front-wheel Drive
used 2021 Ram 1500 car, priced at $42,896
2021 Ram 1500
used
Diamond Black Crystal Pearlcoat exterior
Automatic
Four-wheel Drive
used 2018 Chevrolet Silverado 2500 car, priced at $19,577
2018 Chevrolet Silverado 2500
used
Summit White exterior
Automatic
Rear-wheel Drive
new 2025 Chevrolet Silverado 3500 car, priced at $78,785
2025 Chevrolet Silverado 3500
new
Black exterior
Automatic
Four-wheel Drive