Kayla Van Hise

DeMarko and his team made my car buying experience the best. Honest, knowledgeable and professional. best. Honest, knowledgeable and professional. More

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I was extremely disappointed with your dealership. No one greeted when I entered, no one acknowledged my presence, though six people, only two of whom were working with customers, and one sitting at No one greeted when I entered, no one acknowledged my presence, though six people, only two of whom were working with customers, and one sitting at his desk on his cell phone, all ignored me. Once the male I was with entered, there were three or more loud greetings and offers to help. I was the one purchasing a vehicle, check on hand, I might add. Further, I was called and emailed and texted but one of your sales representatives, late afternoon, reference the vehicle I inquired about, that had been sold early that morning as confirmed by multiple sales representatives. I also received no help on the lot when I was there the night before. Your lot is a disorganized sea of vehicles; no distinction between new, used, trade-ins, nor customer parking could be distinguished. This location has been the worst dealership I have ever been to! We will not be returning. More

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Great experience! Great people! They made buying a car easy and stress free! 10/10 recommended! Great people! They made buying a car easy and stress free! 10/10 recommended! More

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Very helpful with my online search and then with the test drive and final sale. Mark Kia salesman Nathaniel Mckamie followed up on my request and locked in the price I wanted and needed. I love my Toyota Ra drive and final sale. Mark Kia salesman Nathaniel Mckamie followed up on my request and locked in the price I wanted and needed. I love my Toyota Rav 4! More

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Overall I had a great experience at Mark Kia. I made an inquiry on Friday, 7/09/2021, online to request the value of my trade in through KBB and Mark Kia was the first to call and set up an appointment for inquiry on Friday, 7/09/2021, online to request the value of my trade in through KBB and Mark Kia was the first to call and set up an appointment for me to come in and get my vehicle appraised and go over details of leasing a new 2021 Kia Niro LX. The first interaction I had was with Robert Lemon, he had a good sense of humor and an understanding of what I was looking for. I was hesitant to come at first because Mark Kia is quite a ways away from where I live and did not have the trim level of the vehicle I was interested in but I was pretty comfortable with our interaction over the phone so I made the drive the next day Saturday 7/10/2021 to have my vehicle appraised. Upon arriving at the dealership on Saturday around 1:00PM I texted and let Robert know I had arrived. Robert was unavailable as he was helping another customer by the time I came in, so he introduced me to Kayla right away to have her appraise the vehicle and go over all of the numbers for a new lease on a 2021 Kia Niro. The trim level of the Niro I was initially interested in, the LX, was not available on their lot and I did know that before coming in, but I was assured beforehand that they would be able to dealer trade for the vehicle I was most interested in. When it came time to do that I was told the dealership they were looking at dealer trading with was working a deal on the trim that I wanted and would not be able to trade. I was then told they had a 2021 Kia Niro Touring coming in but that it would not arrive to the dealership until Wednesday 7/14, but that I could sign all the paperwork on Saturday to guarantee that it was mine. I was definitely a little hesitant to sign paperwork on a vehicle I hadn’t seen in person, but I was able to test drive the top level trim, the Kia Niro EX Premium that was on the lot, before signing, which has a few more fancy features than the touring, but now after having the Touring for 2 days it is definitely a similar feel of luxury. I signed the paperwork, and received my 2021 Kia Niro Touring Wednesday 7/14 as promised and am loving the vehicle so far. The only thing I would have liked to change about the interaction is how much I was offered for my trade but regardless I am happy with how everything turned out and am the proud new “owner” (it’s a lease lol) of a 2021 Kia Niro Touring. Thanks for reading :D More

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Enjoyed my vehicle purchase experience at Mark Kia. The staff were professional and helpful. Kayla was a real pleasure to work with. She made sure that the purchase and vehicle prep went smoothly. staff were professional and helpful. Kayla was a real pleasure to work with. She made sure that the purchase and vehicle prep went smoothly. More

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Awesome experience with Kayla at Mark Kia! She was extremely helpful in securing our used vehicle and getting it shipped to us. Very responsive, giving us a video tour via Facetime so we could digita extremely helpful in securing our used vehicle and getting it shipped to us. Very responsive, giving us a video tour via Facetime so we could digitally "kick the tires." Kayla and her manager were very helpful in explaining all of the paperwork for this remote sale. More

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$6000 of extras was added to advertised price, they then added another $7000 to that price without telling me. I don't recommend Mark Kia added another $7000 to that price without telling me. I don't recommend Mark Kia More

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Mark KIA staff were very attentive and thorough with helping me pick the perfect car for me. They listened to my wants and needs and didn't try to just upsell me. helping me pick the perfect car for me. They listened to my wants and needs and didn't try to just upsell me. More

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Made it easy for me to get my first car even with having ghost credit, working well with you to get you going. Even drove it down to me while I was at work! Thank You! ghost credit, working well with you to get you going. Even drove it down to me while I was at work! Thank You! More

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