Kayla Robertson

Start with the good: the sales process wasn't horrible. The salesperson was easy to work with despite not being able to make decisions on their own- every negotiating point had to be run through the sales The salesperson was easy to work with despite not being able to make decisions on their own- every negotiating point had to be run through the sales manager. But that seems standard most places now. I will say other salespeople I encountered ranged from less than helpful to outright rude (looking at you, lady who stopped answering my simple questions after I said I was already working with a salesperson). Now the bad: Absolute garbage communication, while also never leaving you alone! They will absolutely bombard you with emails from multiple people, even if you're already working with a back of house person. After the sale, expect emails and phone calls about service, "technology training", surveys, extended warranties and more. The hilarious part is if you ask for more info on one they somehow manage to never send it! Totally annoying and unnecessary. Finally, the kicker for me getting my registration paperwork. The finance person said I'd get a call the following week with that and title. Three weeks pass and I never received a call, text, or email about it (but plenty trying to sell me more crap). I finally call and that person is off that day. Okay. I try calling the salesperson. Also off, but on their day off texts me to see what's up, calls the office, and verifies the paperwork has been ready FOR WEEKS. So now I'm stuck scrambling to get everything else done for registration with less time. Overall, your mileage may vary here. It's worth noting two other dealerships were willing to match the price I got from this one, so maybe the service is better there. I'll find out next time when I don't buy here again. More

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