

Kayla Lambert
Service Writer
Southern Team Nissan of New River Valley
2130 N Franklin St
Christiansburg, VA 24073
I have a small zoo that consists of 3 cats, 2 reptiles, and a fancy little fish.
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Write a Review68 Reviews of Kayla Lambert
April 01, 2025
They have always been very efficient, and honest. I have purchased three vehicles from them and have all my service done there. And have always been great to work with. I have purchased three vehicles from them and have all my service done there. And have always been great to work with. More
Other Employees Tagged: Preston Hedge, Mike Handy
April 01, 2025
I brought my truck in for a DEF issue. I was quoted $1700 to fix the problem. I bought the certified part for $200 at Orielly auto and replaced it in the parking lot in 10 mins. I’d lik I was quoted $1700 to fix the problem. I bought the certified part for $200 at Orielly auto and replaced it in the parking lot in 10 mins. I’d like to see a breakdown of the $1700 quote, but wasn’t given one. More
March 29, 2025
This was my first time at this Nissan dealership in Christiansburg, and it was a disappointing experience. I came in for an oil change and inspection, expecting them to follow proper Nissan standar Christiansburg, and it was a disappointing experience. I came in for an oil change and inspection, expecting them to follow proper Nissan standards. Instead, they put conventional oil in my car without consulting me, even though my 2013 Rogue has been using synthetic. When I questioned it, the service rep, Mike Handy, falsely claimed that my car ‘requires’ conventional oil for model “13” and the high mileage. He then blamed me for not specifying the oil type upfront—something they, as the experts, should verify. -specially if it’s my first time there. When I asked if he was going to help me, he got a supervisor, and they finally took my car back in to fix their mistake. They would not print me a receipt they added synthetic oil. And the manager repeated that conventional oil is Nissan standard for high mileage. Dishonest and unprofessional service—I shouldn’t have to fact-check a dealership on basic maintenance. Note: Kayla answered all my questions and helped me schedule my appointment. More
Other Employees Tagged: Mike Handy, Brandon Brusseau
March 24, 2025
I drive from out of town to have my vehicle serviced by Southern Team Auto. The entire staff is very courteous and always make me feel the customer is priority. The service is very knowledgeable and serv Southern Team Auto. The entire staff is very courteous and always make me feel the customer is priority. The service is very knowledgeable and services are provided very well More
Other Employees Tagged: Preston Hedge, Frankie Howell, Mike Handy, Brandon Brusseau
March 14, 2025
Kayla was professional, attentive, and very helpful. She helped save me from an enormous bill that I had not budgeted for, and her attention to detail is so appreciated! I love coming to Southteam Nissa She helped save me from an enormous bill that I had not budgeted for, and her attention to detail is so appreciated! I love coming to Southteam Nissan to service my Altima. It is comfortable, convenient, and they keep my car in great shape. More
Other Employees Tagged: The male receptionist was great too - 5 stars
March 12, 2025
Everyone was very friendly, professional, and thorough. I was very pleased with the service from everyone. I was very pleased with the service from everyone. More
Other Employees Tagged: Preston Hedge, Mike Handy, Brandon Brusseau