Kayla Bertram
Kayla Bertram at Champion Hargreaves Chevrolet

Kayla Bertram | Page 9

Service Advisor

Champion Hargreaves Chevrolet

2000 E 12 Mile Road
Royal Oak, MI 48067

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4.8
134 Reviews
4.8

134 Reviews

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134 Reviews of Kayla Bertram

January 10, 2026

Dealership Rating
Employee Rating

Car took two visits to fix correctly. Kayla is awesome! Good communication, friendly! Keep me informed, got me in when scheduler told me a a week More

by STEPFLAT
Recommend Dealer
Yes

Other Employees Tagged: Kayla Bertram

January 06, 2026

Dealership Rating
Employee Rating

Service was great but the texts for feedback will not stop even though I have responded positively More

by HAE62
Recommend Dealer
No

Other Employees Tagged: Kayla Bertram

January 02, 2026

Dealership Rating
Employee Rating

She took care of the recall quickly and I was on my way inside and hour More

by CHRISTOPHER_K86
Recommend Dealer
Yes

Other Employees Tagged: Kayla Bertram

December 22, 2025

Dealership Rating
Employee Rating

Typical dealer inconsistencies, priority/time management issues, and lack of any urgency. Throw in lack of loaners and it’s what has become the typical non Cadillac GM experience. More

by dhountal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

December 21, 2025

Dealership Rating
Employee Rating

Excellent service, very friendly. They have a wonderful complimentary work space for while you wait on your repairs. More

by RCUPPETELLI86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Galvin Mcdonald

December 20, 2025

Dealership Rating

Prompt and efficent My daughter (who brought my vehicle in) said she did not have any problems and was completely satisfied with the wait and the service. More

by GOODEEZ002
Recommend Dealer
Yes

December 15, 2025

Dealership Rating
Employee Rating

Frustrated with the process. Kayla was great for this time but generally, customer service with the service department is frustrating More

by CHUCKHOOVER1967
Recommend Dealer
Yes

Other Employees Tagged: Kayla Bertram

December 13, 2025

Dealership Rating
Employee Rating

Service department was organized, ahead of schedule and extremely professional I will definitely be a repeat customer More

by CKUBINSKI
Recommend Dealer
Yes

Other Employees Tagged: Kayla Bertram

December 10, 2025

Dealership Rating
Employee Rating

They were very helpful with our points we used for our oil change, couldn't have done it without there help. More

by JANDBMARSH2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 08, 2025

Dealership Rating
Employee Rating

Handled my oil change while I was out of town. Everything was ready as promised when I returned. More

by BENDORER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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