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Katlyn Oldham

Overview Reviews (448) Inventory (137)

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Katlyn Oldham

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Katlyn Oldham

Service Advisor

Lakeland Volkswagen

209 S Lake Parker Ave
Lakeland, FL 33801

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4.6

448 Reviews

Overview Reviews (448) Inventory (137)

4.6

448 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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448 Reviews of Katlyn Oldham

November 23, 2024

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Employee Rating

Overall I think this is s decent dealership, someone similar to other dealers they try to sell you services that may or may not be necessary. Katlyn was great to work with this tone and communicate ve similar to other dealers they try to sell you services that may or may not be necessary. Katlyn was great to work with this tone and communicate very well. More

by jasonreis74

Verified Customer

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Service Communication

Recommend Dealer

Yes

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November 22, 2024

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They got my vehicle in quickly and were able to repair it the same day. the same day. More

by Kingdon6

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Lindberg

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Nov 22, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for sharing your experience! We're so glad to hear that we could get your vehicle in quickly and complete the repair the same day. We appreciate your trust in us and look forward to serving you again!

November 22, 2024

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Employee Rating

Everyone were very polite and accomodating. Even though the part won't be in until 2 months, I found the service lady reassuring. Even though the part won't be in until 2 months, I found the service lady reassuring. More

by jerrielwilliams

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Lindberg

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Nov 23, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your thoughtful feedback! We're so glad to hear that our team was polite, accommodating, and made you feel reassured. We truly appreciate your patience as we work to get the part in, and we’re here to assist you every step of the way. Looking forward to serving you again!

November 20, 2024

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Employee Rating

Very clean and friendly. Nice waiting area. The staff was helpful and I was greeted immediately upon arrival. Nice waiting area. The staff was helpful and I was greeted immediately upon arrival. More

by lenhartc77

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 21, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your review! We're delighted to hear you found our facility clean and welcoming, with a nice waiting area. It's great to know our staff was helpful and greeted you promptly. We appreciate your feedback and look forward to serving you again!

November 20, 2024

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Employee Rating

Service was fast and my helper assigned to me always kept me updated on what was happening me updated on what was happening More

by monimadd

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 21, 2024 -

Lakeland Volkswagen responded

Thank you for your review! We're glad to hear your service was completed quickly and that you were kept informed throughout the process. We appreciate your feedback and look forward to assisting you again!

November 20, 2024

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Great service! Excellent customer service! My car is always in great shape with Lakeland VW service department. Excellent customer service! My car is always in great shape with Lakeland VW service department. More

by julio_rivera

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Lindberg

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Nov 21, 2024 -

Lakeland Volkswagen responded

Thank you, Julio, for your kind words! We're thrilled to know our Lakeland VW service team consistently keeps your car in great shape while providing excellent customer service. We appreciate your trust and look forward to serving you again!

November 20, 2024

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We will never do business with Lakeland VW again. They really don't care about the customer. They really don't care about the customer. More

by bernierheidi

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Other Employees Tagged: Matthew Lindberg

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Nov 21, 2024 -

Lakeland Volkswagen responded

thank you for taking the time to leave us a review. Your feedback is invaluable for helping us improve as a business. We're sorry to hear about your issues we care about all of are customer strive to provide best service possible. your 2023 VW Tiguan SE unfortunately is not equipped with backup sensor this was explained to you on your last service visit. if you have any additional question please feel free to contact us and will try to find a resolution Thank you

November 19, 2024

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Employee Rating

Be helpful in a stressful situation, will come back for regular maintenance and service . Highly recommend regular maintenance and service . Highly recommend More

by sarahfisher479

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Lindberg

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Nov 20, 2024 -

Lakeland Volkswagen responded

Thank you for your kind words, Sarah! We're glad we could assist you during a stressful situation. We truly appreciate your trust in us and look forward to helping with your regular maintenance and service needs. Your recommendation means a lot to us!

November 18, 2024

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Employee Rating

Great Communication and customer service, during our visit, for recall repairs on our ID 4 xxxxxxThanks Katlyn visit, for recall repairs on our ID 4 xxxxxxThanks Katlyn More

by jewest326

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 19, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your kind words! We're so glad to hear that Katlyn provided great communication and customer service during your visit for the recall repairs on your ID 4. If you need anything else, feel free to reach out!

November 16, 2024

Dealership Rating

Employee Rating

People like people . Me wait long time. Me very bored. Me get tired. Me want to go sleepy. Me wish I stay home. Me get sad. Car finally finished. Me happy. Me get to slee Me wait long time. Me very bored. Me get tired. Me want to go sleepy. Me wish I stay home. Me get sad. Car finally finished. Me happy. Me get to sleep at home. Me hit traffic on drive. Me contemplate life. More

by baron13

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Mr chair

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Nov 20, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your review! We're sorry to hear about your long wait and the frustration it caused. We truly appreciate your patience and are glad to hear you’re happy with the car once it was ready. If you ever need assistance in the future, we’re here to help!

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