Katlyn Oldham

Extraordinary experience, got me in and out. Very interpersonal staff, not to pushy about the financial side (probably the best part I hate when sales members only want to talk numbers). 11/12 r Very interpersonal staff, not to pushy about the financial side (probably the best part I hate when sales members only want to talk numbers). 11/12 rating. More

by JAYBUCK96 Verified Customer Verified Customer

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Ashley, I believe was the lady’s name who helped me, was excellent in taking care of a surprise issue that was found during a recall appt. She understood that this was my only form of transportation and res excellent in taking care of a surprise issue that was found during a recall appt. She understood that this was my only form of transportation and resolved the issue with speed. All the while she made sure my double the original wait time was not going to keep me there miserable by supplying me a ride home. I had to spend more money and time than I had ever imagined at the delearship that day, but I went away feeling happy to have had the appointment. Can you even imagine?!? Great experience. More

by lisa@lisa.net Verified Customer Verified Customer

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My service experience has been excellent for my wife and myself especially from Kaitlyn who’s been wonderful myself especially from Kaitlyn who’s been wonderful More

by browneyedjandb Verified Customer Verified Customer

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First time scheduling service for my case with Lakeland VW, Kaitlyn was very helpful from the get go. I explained what I needed she made some recommendations and even schedule a shuttle to make things easy VW, Kaitlyn was very helpful from the get go. I explained what I needed she made some recommendations and even schedule a shuttle to make things easy easier for me. Throughout the whole process she was very informative and kept me in the loop of anything they found with the car. Very happy with the professionalism, great service by her and the team as well. More

by Emanuel Verified Customer Verified Customer

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Excellent service and communication I would recommend going to Lakeland VW and speaking with Kaitlyn when you need your car serviced or worked on going to Lakeland VW and speaking with Kaitlyn when you need your car serviced or worked on More

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Nothing bad to say. All positive. Got a got deal on my ID.Not happy about not getting a loaner for recalls 3. All positive. Got a got deal on my ID.Not happy about not getting a loaner for recalls 3. More

by lweste6 Verified Customer Verified Customer

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I was provided a delayed response regarding the updates on my vehicle and was out of a car for 2 days with minimal updates. I have been going to Lakeland be for over 4+ years, and When I requested a review on my vehicle and was out of a car for 2 days with minimal updates. I have been going to Lakeland be for over 4+ years, and When I requested a review of coupons from Brandon vw I was provided a simple answer that there was nothing that can be done. I Requested to speak with a manager and he was no help and made it very clear customer service was not at the forefront of Lakeland VW. He then advised there was another holiday special coupon and I could find it on the website, I was unable to locate so I asked to honor was told that if I could not find it he could not honor it. The manger said he sent all specials to be approved but he guesses that it was not published so nothing he can do. This was the worst situation I have had in the many years I have been provided service. More

by sdmiller3305 Verified Customer Verified Customer

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First time being there everyone was amazing service was great, I will def be back for my future car needs! great, I will def be back for my future car needs! More

by perryjenee12 Verified Customer Verified Customer

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Nice service center! Thank guys for the quick turnaround! Dropped it off and they sent me a text when it was ready! Thank guys for the quick turnaround! Dropped it off and they sent me a text when it was ready! More

by Gboivin54 Verified Customer Verified Customer

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Completed 20k mile service and updated the infotainment system in a reasonable amount of time. system in a reasonable amount of time. More

by gtotgo Verified Customer Verified Customer

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