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Katlyn Oldham

Overview Reviews (437) Inventory (136)

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Katlyn Oldham

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Katlyn Oldham

Service Advisor

Lakeland Volkswagen

209 S Lake Parker Ave
Lakeland, FL 33801

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4.6

437 Reviews

Overview Reviews (437) Inventory (136)

4.6

437 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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437 Reviews of Katlyn Oldham

November 11, 2024

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Employee Rating

Took a long time for the scheduled service and team did not provide proper feedback regarding battery change requirements. Had to come back the same day to change my battery. not provide proper feedback regarding battery change requirements. Had to come back the same day to change my battery. More

by aferna75

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Other Employees Tagged: Matthew Lindberg

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Nov 11, 2024 -

Lakeland Volkswagen responded

Please provide additional information invoice # and vin number, on every vehicle that comes in for service a battery test is preformed test strip is attached to the invoice

November 10, 2024

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Employee Rating

The dealership was very clean and the people were very friendly. The waiting area is nice too friendly. The waiting area is nice too More

by polkkristal

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 11, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your kind words! We're glad to hear you had a positive experience at Lakeland Volkswagen. We strive to maintain a clean and welcoming environment for all our customers. We look forward to serving you again!

November 10, 2024

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Employee Rating

Very good for service department, a bit crowded for appointments but overall good service from Lakeland Volkswagen. appointments but overall good service from Lakeland Volkswagen. More

by jus.me.rikd

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Lindberg

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Nov 11, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback! We're glad to hear you had a positive experience with our service department. We appreciate your patience and look forward to continuing to serve you at Lakeland Volkswagen!

November 08, 2024

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Matthew was nice but it took a while to get the car looked at even with an appointment looked at even with an appointment More

by Shelbihall96

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Lindberg

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Nov 11, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback. We're glad to hear that Matthew was helpful, and we apologize for the wait. We’ll work to improve wait times and ensure a more efficient experience in the future.

November 08, 2024

Dealership Rating

Employee Rating

The service was fast and I appreciate it that. The courtesy car wash is nice as well The courtesy car wash is nice as well More

by ANGELJONES4925

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Lindberg

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Nov 11, 2024 -

Lakeland Volkswagen responded

Thank you, Angel! We're glad to hear you had a fast and positive experience. We appreciate your kind words about the courtesy car wash and look forward to serving you again at Lakeland Volkswagen!

November 08, 2024

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Employee Rating

Katlyn was nice and very helpful. The service at Lakeland always seems to find issues with my car and overcharge for the services. I take my car to the VW in Leesburg whose prices are The service at Lakeland always seems to find issues with my car and overcharge for the services. I take my car to the VW in Leesburg whose prices are more reasonable. I will probably take my car back to Leesburg for my next appointment. More

by whitleyawalker

Verified Customer

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Recommend Dealer

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Nov 08, 2024 -

Lakeland Volkswagen responded

Good morning please provide invoice number and vin, to understand the service that was provide and recommendations at the time of service every dealership will have different prices

Nov 11, 2024 -

Lakeland Volkswagen responded

Good morning looking into your concern we did recommemanded a ACC alignment which was declined, Leesburg alignment is only for the front alignment not front and rear or ACC alignment, performing front and rear is a different pricing and to perform ACC which is calbration of the driver assistance that uses radar or cameras different prices, will not cost $89.99. have a great day

November 05, 2024

Dealership Rating

Employee Rating

Great as always thank you to everyone who helped we will be returning no question be returning no question More

by HBXL

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Lindberg

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Nov 05, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your kind words! We’re thrilled to hear you had a great experience at Lakeland Volkswagen. We look forward to welcoming you back!

October 26, 2024

Dealership Rating

Employee Rating

Dealer ship very knowledgeable, very engaged with your situation, extremely high in pricing, but it's a dealership what can u do. situation, extremely high in pricing, but it's a dealership what can u do. More

by DENARDDRE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Lindberg

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Oct 29, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback! We're glad to hear our team was knowledgeable and engaged with your needs. We appreciate your understanding regarding pricing and hope to assist you again in the future at Lakeland Volkswagen!

October 26, 2024

Dealership Rating

Employee Rating

Good service, didn’t wait too not wait too long, appreciated for car washing and cleaning. appreciated for car washing and cleaning. More

by chunyitonylin

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Lindberg

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Oct 29, 2024 -

Lakeland Volkswagen responded

Thank you for your feedback! We're glad to hear you enjoyed our service and appreciated the car wash and cleaning at Lakeland Volkswagen. We look forward to serving you again!

October 25, 2024

Dealership Rating

Employee Rating

Lakeland Volkswagen Service Department did an excellent job with some complex repairs on my 2015 Jetta TDI. In addition, I was provided a loaner car, another Jetta, at no charge for several days, as servic job with some complex repairs on my 2015 Jetta TDI. In addition, I was provided a loaner car, another Jetta, at no charge for several days, as service had to wait for parts to arrive. Through the years, they've always serviced my cars with exceptional skill, professionalism and courtesy. More

by rogervanduyn

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ashleigh Hernan, Miguel Penso, Charles Draper

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Oct 25, 2024 -

Lakeland Volkswagen responded

Thank you, Roger! We’re delighted to hear that our service team could handle your Jetta TDI’s complex repairs and provide a loaner for your convenience. Your loyalty to Lakeland Volkswagen and appreciation for our team’s professionalism means a lot to us!

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