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Katlyn Oldham

Overview Reviews (445) Inventory (138)

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Katlyn Oldham

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Katlyn Oldham

Service Advisor

Lakeland Volkswagen

209 S Lake Parker Ave
Lakeland, FL 33801

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4.6

445 Reviews

Overview Reviews (445) Inventory (138)

4.6

445 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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445 Reviews of Katlyn Oldham

November 20, 2024

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We will never do business with Lakeland VW again. They really don't care about the customer. They really don't care about the customer. More

by bernierheidi

Verified Customer

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Recommend Dealer

Other Employees Tagged: Matthew Lindberg

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November 20, 2024

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Very clean and friendly. Nice waiting area. The staff was helpful and I was greeted immediately upon arrival. Nice waiting area. The staff was helpful and I was greeted immediately upon arrival. More

by lenhartc77

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 21, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your review! We're delighted to hear you found our facility clean and welcoming, with a nice waiting area. It's great to know our staff was helpful and greeted you promptly. We appreciate your feedback and look forward to serving you again!

November 20, 2024

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Service was fast and my helper assigned to me always kept me updated on what was happening me updated on what was happening More

by monimadd

Verified Customer

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Service Communication

Recommend Dealer

Yes

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Nov 21, 2024 -

Lakeland Volkswagen responded

Thank you for your review! We're glad to hear your service was completed quickly and that you were kept informed throughout the process. We appreciate your feedback and look forward to assisting you again!

November 20, 2024

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Great service! Excellent customer service! My car is always in great shape with Lakeland VW service department. Excellent customer service! My car is always in great shape with Lakeland VW service department. More

by julio_rivera

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Matthew Lindberg

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Nov 21, 2024 -

Lakeland Volkswagen responded

Thank you, Julio, for your kind words! We're thrilled to know our Lakeland VW service team consistently keeps your car in great shape while providing excellent customer service. We appreciate your trust and look forward to serving you again!

November 19, 2024

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Be helpful in a stressful situation, will come back for regular maintenance and service . Highly recommend regular maintenance and service . Highly recommend More

by sarahfisher479

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Lindberg

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Nov 20, 2024 -

Lakeland Volkswagen responded

Thank you for your kind words, Sarah! We're glad we could assist you during a stressful situation. We truly appreciate your trust in us and look forward to helping with your regular maintenance and service needs. Your recommendation means a lot to us!

November 18, 2024

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Great Communication and customer service, during our visit, for recall repairs on our ID 4 xxxxxxThanks Katlyn visit, for recall repairs on our ID 4 xxxxxxThanks Katlyn More

by jewest326

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 19, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your kind words! We're so glad to hear that Katlyn provided great communication and customer service during your visit for the recall repairs on your ID 4. If you need anything else, feel free to reach out!

November 16, 2024

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People like people . Me wait long time. Me very bored. Me get tired. Me want to go sleepy. Me wish I stay home. Me get sad. Car finally finished. Me happy. Me get to slee Me wait long time. Me very bored. Me get tired. Me want to go sleepy. Me wish I stay home. Me get sad. Car finally finished. Me happy. Me get to sleep at home. Me hit traffic on drive. Me contemplate life. More

by baron13

Verified Customer

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Recommend Dealer

Other Employees Tagged: Mr chair

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Nov 20, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your review! We're sorry to hear about your long wait and the frustration it caused. We truly appreciate your patience and are glad to hear you’re happy with the car once it was ready. If you ever need assistance in the future, we’re here to help!

November 15, 2024

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They kept my car for 11 hours, failed to complete the work, lied to me, ordered the wrong part, tried to keep my car from me, and then texted me at closing to ask if another customers keys were in my car work, lied to me, ordered the wrong part, tried to keep my car from me, and then texted me at closing to ask if another customers keys were in my car because they lost them. More

by QUINN.REED

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Matthew Lindberg

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Nov 16, 2024 -

Lakeland Volkswagen responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

November 11, 2024

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Employee Rating

Took a long time for the scheduled service and team did not provide proper feedback regarding battery change requirements. Had to come back the same day to change my battery. not provide proper feedback regarding battery change requirements. Had to come back the same day to change my battery. More

by aferna75

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Other Employees Tagged: Matthew Lindberg

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Nov 11, 2024 -

Lakeland Volkswagen responded

Please provide additional information invoice # and vin number, on every vehicle that comes in for service a battery test is preformed test strip is attached to the invoice

November 10, 2024

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Employee Rating

The dealership was very clean and the people were very friendly. The waiting area is nice too friendly. The waiting area is nice too More

by polkkristal

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 11, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your kind words! We're glad to hear you had a positive experience at Lakeland Volkswagen. We strive to maintain a clean and welcoming environment for all our customers. We look forward to serving you again!

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