Katie Vanostrand

outstanding service and communication were made by the staff both by text and phone. keep up great work. staff both by text and phone. keep up great work. More

by ianreyburn Verified Customer Verified Customer

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This is the 4th vehicle I have purchased from Southern Dodge in Norfolk. Unfortunately, the customer service has steadily declined over the last few years Dodge in Norfolk. Unfortunately, the customer service has steadily declined over the last few years More

by WOODKARI Verified Customer Verified Customer

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Took my truck right in. State inspection was done quickly with no issues. I will use them again State inspection was done quickly with no issues. I will use them again More

by William Verified Customer Verified Customer

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Made an appointment and they didn't even start looking at my car until next day. Mexhanic left oily rags in my car and dirtier my seat covers. Hard to get anyone to answers phones. my car until next day. Mexhanic left oily rags in my car and dirtier my seat covers. Hard to get anyone to answers phones. More

by aquariusborn94 Verified Customer Verified Customer

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The shuttle driver was awesome. I drop my car off at the dealership to have it serviced.Mr..Robert took me home. and then, when my car was ready, he came back to pick me up so I can I drop my car off at the dealership to have it serviced.Mr..Robert took me home. and then, when my car was ready, he came back to pick me up so I can pick up my car. how cool is that? Awesome!! thank you so much Mr. Robert McLaurin. More

by Sun61shiine61 Verified Customer Verified Customer

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I had my Oil Change on 11/25/2024 and the Change oil light came on 1/25. So when I made this appt. found out that they had to do an oil change and reset the sensor. What would of happened if I had blow light came on 1/25. So when I made this appt. found out that they had to do an oil change and reset the sensor. What would of happened if I had blown me Engine? Would I be getting a new Jeep due to your error. There is always something with this Dealership. More

by NONE23 Verified Customer Verified Customer

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Katie was great. Made a reservation but it didn’t reflect in the system but she got me in anyways. Inspection warning light is still on in my car though. Made a reservation but it didn’t reflect in the system but she got me in anyways. Inspection warning light is still on in my car though. More

by horsegalwhit Verified Customer Verified Customer

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I appreciate the shuttle driver, Robert. He was awesome. He took me home so I could continue with my day.. and pick me up when my car is ready. I appreciate that because it was very cold a He was awesome. He took me home so I could continue with my day.. and pick me up when my car is ready. I appreciate that because it was very cold and black ice on the roadshow. by the time my car was ready to ice it melted, and I got home safely. thank you Mr. Robert mcLaurin More

by Sun61shiine61 Verified Customer Verified Customer

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Efficient great communication addressed all my issues min timely manner Polite and courteous Would definitely recommend timely manner Polite and courteous Would definitely recommend More

by janandkelly Verified Customer Verified Customer

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Customer service is A-1. I can say with confidence that the female service writer has as much or maybe more knowledge than any guy I have ever encountered. This is hands dow I can say with confidence that the female service writer has as much or maybe more knowledge than any guy I have ever encountered. This is hands down one of the best service centers I have ever visited.... and by the way, my other car is a Mercedes. More

by reggie1218 Verified Customer Verified Customer

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