Katie Rice

Responsive, professional, and courteous service. The service representative worked hard to provide us with a new tire as soon as possible, knowing we were under time constraints. The service representative worked hard to provide us with a new tire as soon as possible, knowing we were under time constraints. More

by MamacourtemancheJoanne Verified Customer Verified Customer

Report | Print

Executive Kia met and exceeded my expectations in quality, promptness, and value! I will continue to use and recommend Executive Kia for my service needs’ quality, promptness, and value! I will continue to use and recommend Executive Kia for my service needs’ More

Report | Print

Great customer service! Car was serviced as good as it ever has been. Will definitely come back for the next service! Car was serviced as good as it ever has been. Will definitely come back for the next service! More

by Craig Verified Customer Verified Customer

Report | Print

Very professional and experienced staff. My Christian was very knowledgeable, friendly and overall made my experience fun. My Christian was very knowledgeable, friendly and overall made my experience fun. More

Report | Print

This is my first time in almost 7 years of going to this dealership where we had a problem twice within a month. My wife had an issue, which she then called me in to listen to the conversation. There was dealership where we had a problem twice within a month. My wife had an issue, which she then called me in to listen to the conversation. There was heat to the conversation but no yelling. Even i felt unheard and disrespected by the supervisor as well as the employee. There was no accountability on the part of the sevice department and the supervisor even threw her colleague under the bus! 2 weeks later when we brought our 2nd car in for service, I just went in and felt a very cold response. The supervisor called my wife to ask about a particular service, when my wife declined, she hung up on my wife. Then called me back later to say the car was ready. No sticker on the windshield noting when my next serivce was. I then mentioned that she never gave me a coupon for a free car wash for our other car, but she argued that she did. Customer words do not mean anything. Parking- absolutely terrible!!! Not even just because of construction. If you have people coming in for service on the weekend, make sure you have somewhere for them to park! We are actually thinking of going to another dealership as this one is going downhill. Poor customer service. More

by Frustrated_customer Verified Customer Verified Customer

Report | Print

Service department is lacking in customer service, leadership & accountability. Say they have done things that they haven't. Will be changing dealerships very soon. leadership & accountability. Say they have done things that they haven't. Will be changing dealerships very soon. More

Report | Print

Great place amazing service. Very attentive. Clean shop. People are very friendly and courteous thanks Very attentive. Clean shop. People are very friendly and courteous thanks More

by WOJO196643 Verified Customer Verified Customer

Report | Print

very helpful and polite was a nice visit will return for more service work and oil changes more service work and oil changes More

by Louie Verified Customer Verified Customer

Report | Print

Easy scheduling oil change. Person on phone was very helpful and my service girl Kate is on point. Git me in and out on time. Everyones like family Person on phone was very helpful and my service girl Kate is on point. Git me in and out on time. Everyones like family More

by YANNAD124 Verified Customer Verified Customer

Report | Print

Very easy to deal with, and the staff couldn’t have been nicer. My salesman was wonderful. nicer. My salesman was wonderful. More

by JMASSO1969 Verified Customer Verified Customer

Report | Print