Katie Lovos

Katie was wonderful and help me understand everything about my vehicle. Sat in office long time but understandable about my vehicle. Sat in office long time but understandable More

by DGFRANCIS05 Verified Customer Verified Customer

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Well I bought my car in for oil change and to get a service check never been so disappointed I know my windshield wipers wanted to change nothing my coolant sensors wasn’t working they gave me back my service check never been so disappointed I know my windshield wipers wanted to change nothing my coolant sensors wasn’t working they gave me back my car nothing but yet I was told my timing belt need to be changed with out you checking anything on my car just disappointed ☹️ More

by mellbeponyo Verified Customer Verified Customer

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Since I have been dealing with service advisor Katie she has kept me informed what the technician is doing with my vehicle no surprise. She communicate with me very good when ever I’m at the dealership. has kept me informed what the technician is doing with my vehicle no surprise. She communicate with me very good when ever I’m at the dealership. More

by GEJ128 Verified Customer Verified Customer

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katie is the best always on point great communication and overall a good service advisor. overall a good service advisor. More

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I recently took my car to Bronx Honda on Zerega to have my driver’s side window replaced, expecting expert service and attention to detail from the car's manufacturer. Unfortunately, what I received was a my driver’s side window replaced, expecting expert service and attention to detail from the car's manufacturer. Unfortunately, what I received was a series of inconveniences and poor workmanship, all for an $800 bill. Initially, I was informed that my car would be ready in five days. Upon arriving to pick it up, I noticed that two of the moldings around the window were damaged. Bronx Honda agreed to replace these moldings, which took another four days. When I returned to pick up my vehicle, I found that another molding had been damaged, and the door was scratched all around the area where the moldings were replaced. This time, I spoke directly with the service manager, who assured me that they would replace the molding and take my car to the body shop to have the door painted. This process took an additional five days. When I got my car back, there was white overspray from the door on the side mirror housing and window molding, both of which are glossy black. They promised to remove the white paint, which took another four days. To make matters worse, when my car was finally returned, the new black moldings around the window were discolored. Despite all the issues, I received no compensation for the time lost, the inconvenience caused, or the subpar service provided. Bronx Honda has lost a customer, and I will certainly think twice before choosing Honda again if this is the level of service they deem acceptable. More

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Latoya was very helpful. She explained the work that was needed to be done and about how long it would take. I found her to be very respectful from start to end. She explained the work that was needed to be done and about how long it would take. I found her to be very respectful from start to end. More

by madukes102151 Verified Customer Verified Customer

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They got the recall fixed and they kept me informed since day one , thank you . day one , thank you . More

by d.guzman809 Verified Customer Verified Customer

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Victor was very rude and unprofessional. He refused to fix my car as a retaliation for my previous low rating of the shop. Diana was rude as well. After I told her I needed my car as a mea He refused to fix my car as a retaliation for my previous low rating of the shop. Diana was rude as well. After I told her I needed my car as a mean to move around (I suffered a stroke, walk with a cane and have visible lack of mobility) she replied: yes I hear lots of that. ( meaning that was a common customer lie. More

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Kaity is excellent and cooperative. Honda dealer is professional and comply customer issues. All excellent Honda dealer is professional and comply customer issues. All excellent More

by PRALAY.SOM Verified Customer Verified Customer

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The Honda dealer is very good. The costumer service was excellent specially the girl in the front. Parts department was very helpful too. The costumer service was excellent specially the girl in the front. Parts department was very helpful too. More

by santa132169 Verified Customer Verified Customer

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