Katie George

Herb Chambers is our go-to for both sales and services. They have very nice people, although sometimes it takes luck to find these people (we are lucky) They have very nice people, although sometimes it takes luck to find these people (we are lucky) More

Report | Print

Very good service. They always take good care of me every time I’m there for service. They always take good care of me every time I’m there for service. More

Report | Print

I just got a 2024 X3 from BMW of Boston and my experience was top notch every step of the way! Abdou was kind and quick to assist me and helped find what I wanted. Katie was super communicative and made the was top notch every step of the way! Abdou was kind and quick to assist me and helped find what I wanted. Katie was super communicative and made the transaction smooth and fast! David was very knowledgeable and made the last steps of the process seamless. Lastly Silas knew every feature by heart and was able to easily set up everything for me before driving off the lot. Overall it was a great experience and I highly recommend this dealership! Everyone is very kind and professional and no one will pressure you. More

Report | Print

The dealership and especially have done a great job in supporting me to get a new car. They have a great selection on stock and a very easy process going. supporting me to get a new car. They have a great selection on stock and a very easy process going. More

Report | Print

Abdou, Liz, Wilson and David were wonderful to work with. The process was really easy and smooth. The process was really easy and smooth. More

Report | Print

Excellent service always had very friendly and efficient staff attending me. I always feel welcome and I’m never a bother when I need something to get done I love just going to visit my friends at BMW. staff attending me. I always feel welcome and I’m never a bother when I need something to get done I love just going to visit my friends at BMW. More

Report | Print

This is my second service visit since I purchased my 2018 BMW 320 15 months ago. The purchase process was very straight forward, no bull or grief. However, the Service department stands out a EXCELLENT. I li BMW 320 15 months ago. The purchase process was very straight forward, no bull or grief. However, the Service department stands out a EXCELLENT. I live in Plymouth Mass., and drive by two other BMW dealers to go to Herb Chambers Boston BMW. The service dept. ANSWERS the phone, with smart, professional people. More

Report | Print

Great people working together to ensure a positive customer experience. We worked the most with Nick Lagas to purchase our new car. I’m a difficult customer. Nick exceeded my expectations consistently customer experience. We worked the most with Nick Lagas to purchase our new car. I’m a difficult customer. Nick exceeded my expectations consistently. I would recommend Nick to work with. The sales manager Liz, and manager Katie were also terrific.. They are the best. We so much appreciate the whole team. Feels like we made a friend in Nick. He is trustworthy, patient, respectable and a pleasure to work with. Dan Mahoney was our infinitely patient and pleasant genius that helped us to set up the vehicle. Even the casual banter with other staff contributed to the experience. Thank you everyone, especially to Nick. More

Report | Print

Jing was fantastic and made the car buying process smooth and easy. As a long time customer, I always appreciate the great service/experience and easy. As a long time customer, I always appreciate the great service/experience More

Report | Print

I had a very very bad purchase experience for my BMW 330Xi in Herb Chambers of Boston in April this year. I was "cheated" by the dealership and am very disappointed now for the unprofessional and irresp 330Xi in Herb Chambers of Boston in April this year. I was "cheated" by the dealership and am very disappointed now for the unprofessional and irresponsible behavior of the dealer. Everyone who wants to purchase a car from this dealership should take a look at this review. Here is the story. After I decided to purchase the car and went to the financial manager's office, the financial manager tried to persuade me to buy the GAP insurance ($1000) and told me that only an idiot will not buy it. I didn't know what was GAP insurance when I purchased the car so I choose to trust the manager and bought it. When I got home, I did some research and it turned out that GAP insurance was entirely useless in my case since the remaining principal will always be lower than the car's market value). Be noted, the financial manager knew that I would pay off the loan very soon thus he should know the GAP insurance is entirely wasteful for me. After I realized that, I tried to cancel my GAP insurance. The insurance contract says that I can unconditionally cancel the insurance and get a full refund within 30 days. So I went to the dealership and found the financial manager (Mohammed Omar). However, he rejected my request and asked me to wait for the first monthly payment and said only after that I can cancel the GAP insurance with a full refund. Then I waited for the extra month, and called the dealership back. Unfortunately, Mohammed (financial manager) was on vacation thus the director (Katie George) answered my call. She told me that she would handle it and the cancellation of the GAP insurance would reflect on my loan banking account after 5 months. Then I trust the director and wait for 6 months. However, nothing happened to my account in the end. Then I called the dealership again recently (I can't go to the dealership in person since I have moved to another state), and the director said she forgot our conversation and transferred me to the financial manager again. The financial manager said again that he would handle it and asked me to wait for 3 weeks before it reflects on my account. I was already very upset but I still chose to trust the dealer one more time. Now it has been three weeks and nothing happens again. I don't want to trust this dealership anymore and want everyone to know their dishonesty and irresponsibility to their customers. There were other dishonest behaviors during the purchase such as the coverage of the car started much earlier than my purchase date (the dealer promised me before I purchased the car that they would reset the coverage but they told me it was impossible after the purchase) and there were a lot of small scratches on the car (It was my fault that I didn't check carefully upon car pick-up). PS: I have to give at least one star. But I would give for zero stars if I can. More

Report | Print