Kathy Smith

I found the vehicle I was looking for in inventory and was able to make a deal. was able to make a deal. More

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The managers and sales advisors are great! Very friendly, helpful and willing to work with you to make a deal. I would recommend Gates Nissan in Richmond, KY to anyone. Very friendly, helpful and willing to work with you to make a deal. I would recommend Gates Nissan in Richmond, KY to anyone. More

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Worst service department I've ever dealt with. I've owned 7 Nissans from gates and I'M DONE. They will make some kind of excuse why they can't fix your vehical or tell you there is nothing wrong w I've owned 7 Nissans from gates and I'M DONE. They will make some kind of excuse why they can't fix your vehical or tell you there is nothing wrong with it.l everytime. Happened multiple times now with several different vehicals. Last week took new Frontier in for 1st service. Seat has rocked back and forth since I brought it home. Thought I would just get it fixed during first service. They changed oil and pulled it back in the bay and said nothing was wrong. I said they didn't drive it then because the seat rocks everytime you take off and stop. Sat there for close to another hour. Never saw the truck leave and they said someone else looked at it and nothing was wrong. Guess I'll just drive this piece of xxxx with the seat rocking back and forth. 6,000 miles on it. I guess they come standard with rocking chairs now. I could go on and on about this service department, but how about I take my business elsewhere from now on. DONT USE GATES FORD, NISSAN, TOYOTA AND ON AND ON. Find a dealer that Steve gates dosent own. Buyer beware. More

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We have purchased our last two vehicles from Gates Nissan. We trust the brand and we trust Scott. He has kept our needs and wants at the top of his priority list and has been very accommodating (no pr Nissan. We trust the brand and we trust Scott. He has kept our needs and wants at the top of his priority list and has been very accommodating (no pressure) as we went through the shopping and buying process - and we move slow and deliberate so patience on their side was needed and they delivered. The whole team at Gates has been knowledgeable, very friendly and willing to work with us to find a fair price. We worked with Keyara Hamilton and could not have been more pleased with her effort. She was knowledgeable, friendly and professional - a great combination. The Service team is outstanding as well and one of the key reasons we came back to Gates. Kudos to Kathy Smith. Victoria Hobbs (Online Sales) met us at the door with a smile and set the tone for our experience in a friendly and positive manner with a smile and a positive, energetic and helpful attitude. Thank you all! More

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Michael was great to work with. Wasn't pushy like most salesmen, which I appreciate a lot. Probably the best dealership I've worked with in this town. Wasn't pushy like most salesmen, which I appreciate a lot. Probably the best dealership I've worked with in this town. More

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Great dealership with friendly and knowledgeable employees. I had an enjoyable visit and all my questions were answer in a professional manner. I would recommend this dealership to anyone looking employees. I had an enjoyable visit and all my questions were answer in a professional manner. I would recommend this dealership to anyone looking for a new or newer vehicle. More

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We are always happy with the service we receive at Gates Nissan, they always go above and beyond to give us great service and great cars. We have purchased over 6 cars from them and have always had a great Nissan, they always go above and beyond to give us great service and great cars. We have purchased over 6 cars from them and have always had a great experience in doing so. More

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Had a very smooth, non stressful experience in buying our new 2022 Rogue from Gates Nissan and Michael Statham. Never felt pressured into buying anything and had all our questions answered . new 2022 Rogue from Gates Nissan and Michael Statham. Never felt pressured into buying anything and had all our questions answered . More

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I absolutely love my new car and have been doing business at Gates for almost 20 years and wouldn’t go anywhere else to get a vehicle and Michael was a pleasure to work with and made it so easy for me to pur at Gates for almost 20 years and wouldn’t go anywhere else to get a vehicle and Michael was a pleasure to work with and made it so easy for me to purchase my new Altima. More

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Gates is really the place to go even if you never thought that it would be the place. Hands down the best that it would be the place. Hands down the best More

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