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Kathy Cruz
Kathy Cruz at Executive Nissan

Kathy Cruz

Certified Service Advisor

Executive Nissan

900 Universal Dr N
North Haven, CT 06473

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4 Reviews
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4 Reviews

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4 Reviews of Kathy Cruz

May 24, 2026

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Kathy is great. My car is there for the third time in less than one month. Hopefully this time it will get fixed if not, Jeep has to make it right. More

by Anjelika R.
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Recommend Dealer
Yes
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May 07, 2026

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They are very professional, outstanding work, on time, no waiting a long time with my vehicle. More

by sylviawest74
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Recommend Dealer
Yes
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May 07, 2026

Executive Nissan responded

Thank you for sharing your experience with our team. Kathy and our service technicians are pleased your Nissan Rogue Sport was ready on time with no extended wait. We look forward to maintaining your vehicle for years to come.

April 08, 2026

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Replace my Instrumentation glass panel and stop playing games! So Juvenile! Why are you lying about the entire issue and blaming us, when the problem is well known by Nissan? More

by Poppie313
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Workmanship
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Recommend Dealer
No

Other Employees Tagged: Frank Gargano , Kemar Campbell

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Apr 09, 2026

Executive Nissan responded

Hi Poppie313, thank you so much for your comments about Executive Nissan! We strive to exceed your expectations, and you did not reflect that in your short survey. I would very much like to hear from you the details of your visit and how we can make it a perfect 10. Please call or email me at your convenience. Once again, thank you for taking the time to give us your feedback. Sincerely, Scott Orsini GM

Apr 09, 2026

Executive Nissan responded

Good evening I writing back to you because I look at all the reviews and i am a standup guy if I wasn't I would have responded lease send me a number that i can reach out to you because I could look up your name because the y review is under Poppie31 if your name was in the review i could look it up and find your number to call you. Scott

Apr 09, 2026

Poppie313 responded

Scott… I always thought you were a Stand up guy! That is why I decided to give your dealership a shot! But, this complete BS and nonsense the manner in which we were Belittled and Embarrassed as old Stupid easy marks to just blow off, was a Monumental Error in both Judgement and lack of Integrity on your staff’s part just to save a few bucks and make budget! I only want you and Nissan to do the right thing and replace the instrumentation panel! Once, that is done I will go back on Dealer Rating and Google Reviews and Retract my comments and sing your praises as Being the Above Board and Approachable Guy I thought you were!

March 10, 2026

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Shannon was super nice and helpful. I appreciated her professionalism. The dealer has been very good too. More

by JAMESCHAREST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Meyer, Alberto Benot, Shannon McCormack, Salvatore Sinardi, Arlly Pinos , Kemar Campbell

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Mar 10, 2026

Executive Nissan responded

We’re delighted to hear that Shannon provided helpful and professional service. It’s great to know our team met your expectations while working on your Chevrolet. Thank you for sharing your experience.

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