Kathryn Knaze

Great car-buying experience that left me very confident and satisfied with my purchase. The dealer provided a warm welcome, personalized service, as well as transparent (and fair) pricing and a smooth tran and satisfied with my purchase. The dealer provided a warm welcome, personalized service, as well as transparent (and fair) pricing and a smooth transaction. I have only a positive impression of this dealership and their customer service! More

Report | Print

Wish I could give them zero! Recently bought a Honda ridgeline. I have put about $3000 into it immediately. They say they only fix safety issues which essentially has been reduce Recently bought a Honda ridgeline. I have put about $3000 into it immediately. They say they only fix safety issues which essentially has been reduced to brakes and lights.... So all other things that are wrong with the car are yours to deal with. One thing they said they fixed forsure were the brakes. They only replaced the pads and left me with wildly rusted calipers that seized shortly after and ruined the brake pads.... Had to buy new brakes...Not covered by your warranty. Had to replace the timing belt and water pump $900. And then a the piece of my roof that contained a light flew off and hit another car on the highway obvious safety issues.... Not to Honda Middleburg. Still waiting for quote over 3 weeks now to get it replaced. So just ask yourself if poor tech inspections with poor service backed by an unusable warranty for a car that falls apart in the wind at 123k miles and comes with thousands of dollars in repairs is the reason you decided to choose a Honda? Or a dealership that cuts as many corners as possible to pass as many problems and expenses to the customer? Don't shop there. Also shout out to my sales guy who only had "crazy wind we've been having" to say. More

Report | Print

Great experience salesman experience was exceptional the car was prepped promptly and the finance part was great and prompt car was prepped promptly and the finance part was great and prompt More

Report | Print

Purchased a used (not certified) 2021 Pilot the evening of June 18th. The entire process finalized slightly after normal closing time. I was not provided paperwork and was told it would be emailed to me th of June 18th. The entire process finalized slightly after normal closing time. I was not provided paperwork and was told it would be emailed to me the next day. As I drove home I noticed that though the dealership shinned up some of the interior of the car, they left the car with less than 60 miles of gas in the tank. The next day when I did not receive paperwork I called the finance manager and left a message. When I did not get a response, I called my sales agent the following day and left a message. When I did not get a response, I followed up the next day with a call to the manager of the dealership and left a message. In all messages I stated I needed the paperwork and I mentioned my frustration at being sold a car with no gas. Only my sales agent ever communicated with me. In her messages I understand that the next morning after I purchased the car the dealerships systems went down. They were working on mailing my paperwork as they were unable to send anything. She never responded to my concern about the gas. Eventually, on July 11th I received the remaining paperwork. On July 18 I had a phone conversation with my sales agent who indicated that it is not their policy to provide a full tank of gas. It would have to be part of the deal. She offered that if I drove out to the dealership she could put 1/2 tank in the vehicle. She stressed that because this was not a certified car, there is nothing they can do. They continued to mention what a good deal I got on the car. I reminded them it was a fair deal, but they did not negotiate a penny on the price and got exactly what they wanted for it. Further, mentioning they had just "reduced the price" was ridiculous, because they set the price too high so they could likely say it was 'on sale'. Clearly this is a clear learning experience for me, understanding that not all dealerships believe in reasonable customer service, and you must be VERY mindful before making the deal to negotiate every little thing. To me, this is the behavior that makes purchasing a car such a frustrating and time suck. I will no longer waste my time at dealerships, and will look forward to using online sources like Carvana for any future purchases. More

Report | Print

Very good. Everyone was nice. Felt comfortable. Information received abot car & extended warranty was clear. Everyone was nice. Felt comfortable. Information received abot car & extended warranty was clear. More

Report | Print

Shawn was great to work with, everyone were helpful the place is awesome very friendly place is awesome very friendly More

Report | Print

Katie my sales person was wonderful , The most painless easy car buying experience ever. She was so nice and friendly made an emotional day a lot better worked with me to get what I needed to get into my n easy car buying experience ever. She was so nice and friendly made an emotional day a lot better worked with me to get what I needed to get into my new car . More

Report | Print

Katie was fabulous and the process was pretty quick from test drive to taking the car home! test drive to taking the car home! More

Report | Print

Bradley and Randy we both extremely helpful and I look forward getting my vehicle serviced by Honda of Middleburg Heights for years to come. forward getting my vehicle serviced by Honda of Middleburg Heights for years to come. More

Report | Print

Have been doing business with Honda of Middleburg for about 15 urs and have never had a bad experience! Tje service dept and sales are great or I wouldn’t be going back ! They get a 10 rating from me! about 15 urs and have never had a bad experience! Tje service dept and sales are great or I wouldn’t be going back ! They get a 10 rating from me! More

Report | Print