Kat White

I wanted to get a TSB done on my GR corolla for the intake system, which is a common issue on these cars due to the complicated intake system it comes from with factory. However my car is not stock and intake system, which is a common issue on these cars due to the complicated intake system it comes from with factory. However my car is not stock and has a aftermarket intake system, which throws the same code as the OEM intake system. I understand to diagnose and to run a TSB you need all the stock components to be there. My issue is not doing the TSB work, my issue with this dealership was that they knew my car was not stock and I had already told them that my car Is throwing a specific code and I know what its for. However when I took the car in they did a diagnostic test on my car, which I wasnt told was going to cost me money and the price of it. I didn’t need them to scan codes on my car and tell me what the code is for and that its not stock so we cant reflash the ECU, i already knew all those things. Thats not why I brought the car. They could’ve just looked at my engine bay and tell me “hey this is not the stock airbox, so we cant do anything to it” thats all it takes. Wasted my time and money. The staff in itself is courteous and nice, nothing against them, but I just wish they did a better job of explaining to me the process rather than make a quick buck off my diagnostic test. Then I spoke to the Service Manager and came to an agreement that I’ll pay half of that diagnostic fee because it wasn't justified. He agreed but still ended up charging me more than half before taxes. I didn’t want to waste anymore time so I paid and left. The cashiers will hold your key hostage until you pay as if I’m going to run and drive off More

by SYEDRAFAY Verified Customer Verified Customer

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Great experience with everyone I've come into contact with there. So glad I purchase my car from Tim! with there. So glad I purchase my car from Tim! More

by KIMBERLY.P.WALTON Verified Customer Verified Customer

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Very easy to get in for service and back out with no surprises or any up sale. surprises or any up sale. More

by DLYANDELL Verified Customer Verified Customer

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If the service is for a simple clip on part, there should be a system to simply finish that 3 second process then and there and not after 2 hours. Other than that, it was all good! be a system to simply finish that 3 second process then and there and not after 2 hours. Other than that, it was all good! More

by ZACKARYWOODARD Verified Customer Verified Customer

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Excellent Service ! !! Waiting area is clean & comfortable. My service advisor Kat White was Exceptional !!! Thanks Freeman Toyota !!! !! Waiting area is clean & comfortable. My service advisor Kat White was Exceptional !!! Thanks Freeman Toyota !!! More

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Very please with internet, finance, and service department prompt service. My leasing experience was very smooth and hassle free. department prompt service. My leasing experience was very smooth and hassle free. More

by YP99380 Verified Customer Verified Customer

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It was a speedy look at my car and they let me know exactly what it would cost to fix my car. exactly what it would cost to fix my car. More

by MARISSA.KAY0511 Verified Customer Verified Customer

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I have already done this. I had a good experience and will continue to have my car serviced there I had a good experience and will continue to have my car serviced there More

by MJY1944 Verified Customer Verified Customer

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Although I did not have any work done, I was made aware of all the prices and work that needed or could be done of all the prices and work that needed or could be done More

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We have had a wonderful experience with Freeman Toyota, both in Sales with Blake Stephens and in Service with Dusty and Kat! both in Sales with Blake Stephens and in Service with Dusty and Kat! More

by DECKERMARCEY Verified Customer Verified Customer

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