Kasey Prass

Devin provided our finance and protection plan options during our earlier purchase, but I had refused the protection plan. About a month later, I had second thoughts and went back to Devin. I experienced during our earlier purchase, but I had refused the protection plan. About a month later, I had second thoughts and went back to Devin. I experienced the same friendliness, no pressure interaction. He even handled my objections well and I decided to go ahead and take the Platinum Protection Plan. I highly recommend him, our salesman, Ron Humphrey, and the service department at Hall CDJR Virginia Beach! More

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Kasey Prass is great! She is very responsive and as a woman I love the option to work with another woman! She is very responsive and as a woman I love the option to work with another woman! More

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After receiving notice in the mail of a recall part on my Jeep, I called Hall several times a week for two months straight attempting to get an appointment made. I was always transferred to a voicemail and n Jeep, I called Hall several times a week for two months straight attempting to get an appointment made. I was always transferred to a voicemail and never received a call back. I finally called the recall call center and a rep there was able to make an appointment with Hall for me, 5 weeks ahead. Two days prior to my appointment I called to request further info on the length of time such a repair would take, as I have small children that would have to wait with me. Each time I called (3 times) I was transferred to a voicemail and never received a call back. I arrived to my appointment today and was told that they had not even ordered the part! I had to arrange time off with my employer, pack up 2 small children and drive across town for literally nothing! Hall was aware of the reason for my appointment 5 weeks in advance, and didn’t take the time to order the part ahead of my arrival. No reason was given as to why the part was not ordered, or why I could not speak to a live person via phone. Waste of my time, and my PTO. More

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Kasey is very professional, takes great care of our fleet, always a pleasure to work with . fleet, always a pleasure to work with . More

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Kasey always makes sure to take care of my company and i. She’s very professional and detailed, thank you very much Kasey! She’s very professional and detailed, thank you very much Kasey! More

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