Kasey Kraus
Kasey Kraus at Boucher Buick GMC of Waukesha
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Kasey Kraus

Service Advisor

Boucher Buick GMC of Waukesha

1907 E Moreland Blvd
Waukesha, WI 53186

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4.3
19 Reviews

Dealership Experience

3 yrs, 7 mos

4.3

19 Reviews

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19 Reviews of Kasey Kraus

March 07, 2025

Dealership Rating
Employee Rating

Sales process was seem less as both sales staff did an excellent job at working with me through the process. The vehicle Was in immaculate condition on delivery. The final price was very fair and I rec More

by B.hackbarth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 07, 2025

Boucher Buick GMC of Waukesha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Tanner and our team, and we look forward to working with you again. Dwight Johnson Service Manager 262-409-2600

February 26, 2025

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Employee Rating

They are always friendly upon arrival and explain the service that will be done. I really like that they added a video of the assessment. More

by ahansen1223
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jason Burton, Dwight Johnson

Feb 27, 2025

Boucher Buick GMC of Waukesha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Dwight Johnson Service Manager 262-409-2600

February 12, 2025

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Employee Rating

I have only experienced horrible customer service from this service department. In May 2024 I took my vehicle in because the hatch button wasn't working. It was determined that it needed to be replaced. More

by thirsch66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 16, 2025

Boucher Buick GMC of Waukesha responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Dwight Johnson Service Manager 262-409-2600

January 18, 2025

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Great dealership and staff! Made my purchase process very easy and straight forward! Would use again and recommend! More

by MARC.SCHULTE
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Recommend Dealer
Yes
Jan 19, 2025

Boucher Buick GMC of Waukesha responded

Marc, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Boucher Buick GMC of Waukesha! Dwight Johnson Service Manager 262-409-2600

November 19, 2024

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Employee Rating

Always do thier best for the customer, upfront and professional. I have no complaints of work done and promise finish time More

by Vern Hagstrom
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jason Burton, Dwight Johnson , Dakota Dakin Woods

Nov 20, 2024

Boucher Buick GMC of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Vern, and look forward to your next visit. Dwight Johnson Service Manager 262-409-2600

November 04, 2024

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Employee Rating

I always get great service at Boucher! Thank you Kasey you always are a pleasure to work with when I bring my car in. More

by FAYE.AEBLY
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Nov 05, 2024

Boucher Buick GMC of Waukesha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kasey always meets your expectations. Thank you for choosing Boucher Buick GMC of Waukesha, we look forward to having you as a valued customer for many years to come! Dwight Johnson Service Manager 262-409-2600

October 29, 2024

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Jason service tech is incredibly rude every time I bring my car in. Swearing at customers is wild. Unacceptable when asked a simple question. More

by RACHELLSADDY
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Jason Burton, Dwight Johnson , Dakota Dakin Woods

Nov 01, 2024

Boucher Buick GMC of Waukesha responded

Rachel, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Dwight Johnson Service Manager 262-409-2600

October 22, 2024

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Employee Rating

I took my Buick Enclave in for a repair, terrible communication from Dakota on the progress. I asked for a service on the car and that wasn’t done completely, just changed the oil at the last minute More

by adam.gaines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dwight Johnson , Dakota Dakin Woods

Oct 26, 2024

Boucher Buick GMC of Waukesha responded

Adam, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Dwight Johnson Service Manager 262-409-2600

October 11, 2024

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In over 30 years of owning and operating a vehicle I’ve never had a worse experience with a dealership. I’m promised callbacks and do not get them from the service department. I was placed on hold for 10 m More

by Mstaufen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dwight Johnson

Oct 15, 2024

Boucher Buick GMC of Waukesha responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Dwight Johnson Service Manager 262-409-2600

September 25, 2024

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Employee Rating

Tanner was extremely helpful. Great guy who made the whole process easy and enjoyable. Thanks More

by dkreisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 26, 2024

Boucher Buick GMC of Waukesha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Tanner delivered such a great experience! Dwight Johnson Service Manager 262-409-2600

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