Karla Chapman
Karla Chapman at Lou Fusz Toyota

Karla Chapman

Office Manager

Lou Fusz Toyota

10725 Manchester Rd
St Louis, MO 63122

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4 Reviews
not yet
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4 Reviews

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4 Reviews of Karla Chapman

April 19, 2018

Dealership Rating
Employee Rating

Had new engine put in due to oil consumption Scott Gryzmala was very helpful in solving my problem. He kept in touch with me to let me know what progress was being made. I appreciate his expert More

by cargal123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Gryzmala, Stephanie Watkins, Katie in rental was very good

Apr 20, 2018

Lou Fusz Toyota responded

Thank you for the 5-star review! We appreciate your business.

March 28, 2018

Dealership Rating
Employee Rating

Windshield Replacement When I had an issue, the Customer Relations Manager was very helpful with setting up a time, as well as, making sure I was happy with my experience. T More

by benjajo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 29, 2018

Lou Fusz Toyota responded

Thank you for the review! We are glad we were able to help.

December 17, 2017

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Employee Rating

Quick, efficient, friendly This was my second visit for scheduled maintenance for my truck. Both visits had me in and out in under an hour. The staff is friendly, and the waiti More

by Runicfox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 13, 2017

Dealership Rating
Employee Rating

Service dept DAMAGED MY VEHICLE! Brought in my vehicle due to factory recall on sliding doors. Car was returned with DEEP scratches on the driver's door and the sliding doors they wer More

by Dissatisfied
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Mike Hecht, Mike Wolz, Steve Hess

Dec 28, 2017

Lou Fusz Toyota responded

Hello - First, I want to apologize for your recent experience at our dealership. We strive to make sure every customer receives the attention and care necessary to make the car servicing process as simple as possible. I am disappointed that you did not receive this experience, and I will speak to the individuals that you tagged above. If you have any further matters that you would like to discuss, please don't hesitate to reach out. Customer feedback is the only way we can grow and improve, and I appreciate that you took the time to provide this for us. Best, The Lou Fusz Team

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