Karl Mueller
Karl Mueller at Joseph Chevrolet

Karl Mueller

Service Manager

Joseph Chevrolet

8733 Colerain Ave
Cincinnati, OH 45251

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4.4
97 Reviews
4.4

97 Reviews

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97 Reviews of Karl Mueller

December 28, 2025

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Employee Rating

The service advisor was not very welcoming. He barely spoke to me and certainly didn’t show in any way that they appreciated me bringing my car there or wanted me to come back. The female ser More

by mhamiltons
Service Price Transparency
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Recommend Dealer
No
Dec 29, 2025

Joseph Chevrolet responded

Thank you for taking the time to share your feedback. We sincerely apologize that your recent visit did not meet your expectations. You deserve to feel welcomed and appreciated, and we are sorry that this was not your experience. We regret the lack of communication, the condition of your vehicle upon return, and the longer-than-expected wait time despite having an appointment. This is not acceptable, and we appreciate you bringing these issues to our attention. We are glad to hear that the service advisor who assisted you at checkout was kind, and we will be addressing the rest of your concerns with our service team to ensure this does not happen again. We truly value your business and hope to have the opportunity to provide you with a much better experience in the future.

December 26, 2025

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I was greeted without a wait the service was efficient the check out was great More

by hotairballoon
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Recommend Dealer
Yes

December 23, 2025

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Would help if scheduling personnel knew more about the processes and procedures. I had to reschedule a transmission service that was already scheduled 3 weeks in advance the day before I was supposed to More

by SLITZINGER2022
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Recommend Dealer
Yes

December 19, 2025

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The service here is always good and rhe office staff is very courteous and friendly. More

by mfloetker
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Recommend Dealer
Yes

December 14, 2025

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I always get the service I need, no more, no less. That's just how it ought to be. More

by GrampaWildWilly
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Recommend Dealer
Yes
Dec 17, 2025

Joseph Chevrolet responded

Thank you so much, Andrea. We are thrilled to hear how much you love your new 2026 Equinox Midnight Edition. Alex and Aaron will be happy to know they helped make your experience special. We truly appreciate your recommendation and kind words.

December 08, 2025

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The staff were great the waiting area was welcoming. Service was Friendly, professional, and service was fast! More

by JGREENE10
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Recommend Dealer
Yes
Dec 17, 2025

Joseph Chevrolet responded

Thank you for the kind words. We are happy you found our staff welcoming and your service visit fast and professional.

December 07, 2025

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Pleased with the staff's friendly and fast service. We were told service would take up to two hours. We were out in one. Great job. More

by DFRY4794
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Recommend Dealer
Yes
Dec 17, 2025

Joseph Chevrolet responded

We are happy to hear we were able to exceed your expectations! We look forward to helping again in the future! Have a great day.

December 04, 2025

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Service Dept Good, friendly people, Angela, knowledgeable and very informative. She keeps me updated hole time truck being worked on. More

by robert.hahaj
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Recommend Dealer
Yes
Dec 17, 2025

Joseph Chevrolet responded

Thank you for your feedback. We are glad Angela and our service team kept you informed throughout your visit.

November 24, 2025

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Yall did a wonderful job on my tire everything and everyone was great and polite More

by taylorc6
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Recommend Dealer
Yes
Nov 26, 2025

Joseph Chevrolet responded

Thank you for the kind words. We are glad to hear your tire service went smoothly and that our team was polite and helpful. We appreciate you trusting Joseph Chevrolet and are always here when you need us.

November 20, 2025

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They take good care of my car at reasonable cost. They keep my old care running smoothly. More

by trichstatter
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Recommend Dealer
Yes

Other Employees Tagged: Nick Skidmore

Nov 26, 2025

Joseph Chevrolet responded

Thank you for the kind feedback. We are glad to hear our team has been able to take good care of your vehicle at a reasonable cost and keep it running smoothly. We appreciate you trusting Joseph Chevrolet and are always here to help keep your car in great shape.

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