Karl Alvarez

Dealership provided prompt service and was very professional. Answered all questions and provided any requested documents including pictures. professional. Answered all questions and provided any requested documents including pictures. More

by lhenges Verified Customer Verified Customer

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I always get the best of service from all Ferman BMW associates, that’s why I’ve bought so many cars from them. I advise all my friends and neighbors to Mary Keller as she is the best!! associates, that’s why I’ve bought so many cars from them. I advise all my friends and neighbors to Mary Keller as she is the best!! More

by dmathena Verified Customer Verified Customer

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Ceasar in service is always to best at taking care of us. Karl the GM is always on point. Great dealership with great people. Karl the GM is always on point. Great dealership with great people. More

by JAYCROTTY Verified Customer Verified Customer

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I had a comfortable, positive purchasing experience at Ferman BMW. It was clean and beautiful. Both Karl and Joe were professional with no pressure, just informative. Ferman BMW. It was clean and beautiful. Both Karl and Joe were professional with no pressure, just informative. More

by Shireen Verified Customer Verified Customer

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You must sign a document that says you wont say anything negative about them online, so probably why you don't see many negative reviews. They live up to the stereotype & reputation that car dealerships hav negative about them online, so probably why you don't see many negative reviews. They live up to the stereotype & reputation that car dealerships have, so kudos to them on that regard. Terrible communication. Sold me a brand new car with a scratch on the roof and stains on the seat and will not resolve . Will have you run around and get several quotes, only to stop all communication with you. Tire and wheel package is also a scam, do not replace dented/bent rims if they still hold air. Once you buy a car, they are not interested in making anything right. Everyone tries to pass the responsibility on to others, to avoid any accountability. More

by tbates32816 Verified Customer Verified Customer

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The entire staff was welcoming kind and helpful. Mary spent alot of time with me as I am indecisive. Karl Alvarez was amazing to work with as well and Mario. I had a really great experience. Mary spent alot of time with me as I am indecisive. Karl Alvarez was amazing to work with as well and Mario. I had a really great experience. More

by cpostma Verified Customer Verified Customer

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Excellent service as usual from start to finish, Ferman service department staff is second to none. I’m never disappointed with the friendly knowledgeable staff who is always on their game. service department staff is second to none. I’m never disappointed with the friendly knowledgeable staff who is always on their game. More

by PHILGRT42 Verified Customer Verified Customer

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Mario Borbolla was the best sales agent. My wife and I have bought 2 bmw’s working with him and would recommend him to friends and family My wife and I have bought 2 bmw’s working with him and would recommend him to friends and family More

by scottlivernois Verified Customer Verified Customer

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My experience with this dealership is beyond excellent. Robert Chodorowski was my dealer, and Karl Alvarez was the manager I worked with. Both were fully transparent and they were extremely honest and frie Robert Chodorowski was my dealer, and Karl Alvarez was the manager I worked with. Both were fully transparent and they were extremely honest and friendly. I trusted every element of the deal I was provided on a new BMW M5, and I would give my full recommendation to purchase a vehicle from them to my friends and family. More

by chipbogey Verified Customer Verified Customer

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Everyone was so professional. They were knowledgeable, helpful and always available after I purchased the car. I would highly recommend them without reservations. They were knowledgeable, helpful and always available after I purchased the car. I would highly recommend them without reservations. More

by stevomir Verified Customer Verified Customer

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