Karen Westerman
Karen Westerman at Bosak Ford
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Karen Westerman

Service Advisor

Bosak Ford

244 Melton Road
Burns Harbor, IN 46304

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9 Reviews
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9 Reviews

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9 Reviews of Karen Westerman

March 20, 2024

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Employee Rating

Bosak has been working hard to fix my issue that I had for my last vehicle purchase. Chris the GM is being very helpful in this. I will also say the Service department is amazing!! More

by Michaelshobart
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 02, 2024

Bosak Ford responded

Michael, we appreciate any and all feedback so we can address concerns immediately. We understand our General Manager, Chris has been in direct contact with you to address your feedback. On behalf of the entire store we do apologize for any miscommunication when you originally purchased your vehicle. Please keep Chris in mind if there is anything further he can do to make sure you feel your concerns are heard and addressed. Thank you for this opportunity, and we hope to resolve any questions you may have. Thank you

December 01, 2019

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Employee Rating

Great service and friendly faces! Lakeshore Ford has been my dealership since 2003. I have nothing but great buying experiences and excellent service for the last 16 years. Keep up t More

by mpmpalmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 16, 2019

Dealership Rating
Employee Rating

Peggy is awesome and very knowledgeable in all aspects of all vehicles. She is Friendly, helpful and will go out of her way to make your car buying easy. More

by Brian Hickey
Recommend Dealer
Yes

October 21, 2019

Dealership Rating
Employee Rating

Moisture sensing Wipers would not shut off. This happens intermittently over the last two/three weeks. Two days prior to my appointment it did not occur. The mechanic could not find any errors i More

by wrwatts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 22, 2019

Bosak Ford responded

Thank you so much for your recommendation! We are so happy to know you were impressed with your service experience. We will always be here to help with your service needs😊

October 20, 2019

Dealership Rating
Employee Rating

My visit was very informative and quick. The dealership salespeople are very informative and the service center personnel are very friendly and professional! I always get the best service fr More

by mpmpalmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill Ozug

Oct 21, 2019

Bosak Ford responded

We are thrilled to hear that you continue to have such a great experience at Lake Shore Ford! Your wonderful feedback and loyalty means a lot to us! Thank you again :)

October 17, 2019

Dealership Rating
Employee Rating

Great service Great, friendly service in a very reasonable time frame. My schedule is very busy but the service dep't can always get me in at a time that works and More

by LARRYP23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 17, 2019

Bosak Ford responded

Thank you for taking a moment in your busy schedule to write this review! We are thrilled to know our team continues to take such great care of you and your vehicle. We appreciate the support!

October 17, 2019

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Employee Rating

100,000 mile service of F-150 truck. Very prompt and quality services, no concerns. 100,000 mile service of F-150 no surprises or pitches for un-needed services. Very typical experience More

by joekatona
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 21, 2019

Bosak Ford responded

Thank you so much for your recommendation! We are so happy to know you are consistently impressed with our Lake Shore Ford team and the service we provide 😊

October 15, 2019

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Employee Rating

Easy in, easy out Very good service department. Constant contact before, during and after the service appointment. You never are left "wandering what is going on wit More

by dscribbs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim McKay, Ken Snyder

Oct 15, 2019

Bosak Ford responded

Thank you so much for taking a moment to write this amazing review! We are thrilled to know you are consistently impressed with our team and the service they provide. Please come back and see us any time!

September 03, 2019

Dealership Rating
Employee Rating

Ford Service Great mechanics and service staff. Ken did a great getting an appointment that fit my schedule, explained the work that was needed and was upfront abo More

by TFANDERSON72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim McKay

Sep 04, 2019

Bosak Ford responded

Thank you for the recommendation! I will make sure to pass your comments along to Ken. We think he's pretty great too! We truly appreciate your support. As always, please let us know if you ever need anything.

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