Karen Way

I had a Transport Canada Recall on my car. Potential engine oil leak can be a fire hazard. When I brought it in, there was no leak. When I left, there was a leak. I told Karen that this was a Potential engine oil leak can be a fire hazard. When I brought it in, there was no leak. When I left, there was a leak. I told Karen that this was a negligence issue and she didn't care. Called GM. Told me to take car to a dealership to see what the problem was. Took it to a trusted mechanic. Oil was smoking so it was obvious that leak came from area which was serviced. I ended up buying new gaskets and was shocked when I took off the old part that Sadlon did not install a gasket (part of recall). I should have done the work my self in the first place. Wanted to report Sadlon but the only recourse I had was to sue them. Not worth my time. Tried to speak with Paul Sadlon Jr. Did not return my call. TFSA does not licence auto mechanics. Two other Ontario government offices repeatedly told me it wasn't their responsibility but the "other" office's responsibility. I will never go to their service department again. More

Report | Print

Great accommodation in all facets of visit is the key here.! Good work with friendly service. here.! Good work with friendly service. More

Report | Print

I was unable to bring in or pick up my car due to Medical reasons but my Daughter confirmed everything was excellent. Thank You. reasons but my Daughter confirmed everything was excellent. Thank You. More

Report | Print

Andrew was terrific and showed a caring attitude toward us. Would recommend to others. I look forward to discuss all my questions on the Buick learning experience regarding all its features. Thanks again t us. Would recommend to others. I look forward to discuss all my questions on the Buick learning experience regarding all its features. Thanks again to your team. More

Report | Print

made an appointment to put on snow tires, took car right away and also solved 2 problems I encountered the past week. All good to go now away and also solved 2 problems I encountered the past week. All good to go now More

Report | Print

Fast and friendly service. Customer service was good and waiting area very comfortable. Will be returning for my next service. waiting area very comfortable. Will be returning for my next service. More

Report | Print

Karen is just AWESOME to deal with!! Excellent customer service and communication. Everyone i have spoken with is friendly and courteous !! service and communication. Everyone i have spoken with is friendly and courteous !! More

Report | Print

Will never go anywhere else; professional ,fast and great customer service. Was in and out with my car as good as new customer service. Was in and out with my car as good as new More

Report | Print

Everyone happy. Nice service people. Waiting room clean and good coffee.Like to deal with Paul Sadlon Motors. and good coffee.Like to deal with Paul Sadlon Motors. More

Report | Print

Once again,I received great service,when I took my vehicle in for an oil change.Kyla at the service check in is very friendly and efficient.Thank you. vehicle in for an oil change.Kyla at the service check in is very friendly and efficient.Thank you. More

Report | Print