Karen Suarez | Page 22

My whole experience was very easy to say the least. Both people were very knowledgeable and friendly. I would definitely recommend to anyone. Both people were very knowledgeable and friendly. I would definitely recommend to anyone. More

by stncrabtree Verified Customer Verified Customer

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Karen and the crew were excellent to work with! !! Karen went over and above helping us with the vehicle. There was only one key fob with the vehicle and we thought surely there were two since the !! Karen went over and above helping us with the vehicle. There was only one key fob with the vehicle and we thought surely there were two since the owners had the vehicle for nine years. Karen put out the extra effort in trying to find the additional key fob by calling the trade-in customer to see if they had a second key. The trade-in customer told Karen that it had been turned in. Karen talked with the sales person who took the trade in and found the additional key fob. This probably saved us $300 to $400 for a programed key fob plus labor. She didn’t have to make the call to the trade in customer but she put out the extra effort by calling the customer (she didn’t have to, she had already made the sale). This was exceptional customer service and we really appreciated her extra effort! Not to discount the others at Oakes Kia, everyone there they did an excellent job, including the finance and deal negotiations employee (embarrassed I can’t remember his name) but he was very pleasant and helpful and we were extremely pleased with the service we received! The entire staff made our sale enjoyable, and we were a super happy customer. We would strongly recommend Oakes Kia to all our friends and family. Best of luck to all of you in the future!!! Randy & Renee Belcher More

by rrbb2950 Verified Customer Verified Customer

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I am happy with my experience with Oaks Kia. I will continue to use them as my dealership. I will continue to use them as my dealership. More

by sclwilmoth03 Verified Customer Verified Customer

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Everyone I dealt with was very pleasant and helpful. I felt like they worked with me to get what I wanted. I felt like they worked with me to get what I wanted. More

by JWALRUFF Verified Customer Verified Customer

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Keeps you in the loop with what’s going on and very friendly. Nice to get a car rental while it’s in the shop friendly. Nice to get a car rental while it’s in the shop More

by shane_anderson2232 Verified Customer Verified Customer

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Friendly staff and Karen made the process smooth and easy. Do strongly Recommend it to everyone. easy. Do strongly Recommend it to everyone. More

by Hosein Verified Customer Verified Customer

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I bought a car from out of state and it was a nightmare. Partially was my fault but partially was theirs. Wouldn't do a deal like that again. Partially was my fault but partially was theirs. Wouldn't do a deal like that again. More

by gpgt22 Verified Customer Verified Customer

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It was a good experience at the Kia dealership. I learned a lot from this. I learned a lot from this. More

by MYKALDALTON Verified Customer Verified Customer

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The Oaks, Kia dealership, and the Oaks Kia service team has amazing customer service. I would truly not take my car any place else. I’m always treated with great respect, and I feel more like a family memb has amazing customer service. I would truly not take my car any place else. I’m always treated with great respect, and I feel more like a family member versus a customer when I’m there. More

by jay.kedrowski Verified Customer Verified Customer

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Buying a car is always a chore, but the staff at Oakes Kia were helpful, efficient, and provided a good pleasant experience. Kia were helpful, efficient, and provided a good pleasant experience. More

by mark.lamoree Verified Customer Verified Customer

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