Karen Suarez | Page 21

Karen was great! Very informative and made the transition smooth. Karen is amazing with customer satisfaction. I could tell she truly cares about her customers. She c Very informative and made the transition smooth. Karen is amazing with customer satisfaction. I could tell she truly cares about her customers. She called and text after hours to ensure we had everything set up and it was good to go. Five star review here. More

by rblaine9000 Verified Customer Verified Customer

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Great people to work with ,would highly recommend this dealer,was not pressured at all dealer,was not pressured at all More

by michael.frew123 Verified Customer Verified Customer

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Well pleased with the overall process. Trade in offer was poor (Carmax offered 6x the amount) Fortunately, you matched it. Explanation of warranty options was fast and a bit confusing.. Trade in offer was poor (Carmax offered 6x the amount) Fortunately, you matched it. Explanation of warranty options was fast and a bit confusing.. Karen Suarez was wonderful. More

by bobbietesta Verified Customer Verified Customer

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I appreciate the amount of communication they kept with me throughout the process, especially since the car I wanted was not on the lot. me throughout the process, especially since the car I wanted was not on the lot. More

by Jackson Verified Customer Verified Customer

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We are so excited for our 2024 Telluride and are very thankful for Karen’s patience and kindness through the process. It took us over 6 months to figure out what we really wanted and finally make the pur thankful for Karen’s patience and kindness through the process. It took us over 6 months to figure out what we really wanted and finally make the purchase. Karen was so easy to work with and never made me feel bad for changing my mind no less than 5 times. Tellurides have so many trim levels and Karen knew the ins and outs of each very well. She was quick to respond to my many messages and always let me know if something was coming on the lot that might work for us. At one point my husband was ready to drive to STL, but I was not feeling like dealing with anybody other than Karen. Darah was also great in internet sales! I’ve already told my friends if they’re going to Oakes they need Karen! More

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Oakes what was not my first visit, but it was pleasantly my last. I had been to 2 other Kia dealerships in the Independence/Kansas City metro area. Let me say ... I was not pleased by either & horrified my last. I had been to 2 other Kia dealerships in the Independence/Kansas City metro area. Let me say ... I was not pleased by either & horrified by my last—I walked out. Then I researched Oakes Kia, looked at stock, called & made an appointment. Glad I did! I was greeted by my sales person, Karen Suarez, walked to her desk & got right to work. Told her I was looking for a new Kai Soul, but they had none in stock. I also told her I'd look at newer used Souls. Karen found two that met my needs & we went for test drives. All during the time we were driving she was feeding me information about newer electronic/tech feature of that model, the difference between the 2 models I chose & learned a bit about each other as time passed. At no time did I feel pressured into a sale (even though I DID want to buy a car that day). Karen was warm, friendly, congenial, and well informed about the cars we drove. SHE KNEW HER STUFF! When it came time to decide & make the purchase & get an out the door cash price—the whole team was on top of it! Unlike "other dealers" Oakes Kia made the process as painless & as quick as possible. No mind games. No bait and switch. No "extras" on the invoice I did not already know about. What a breath of fresh air! Karen got ALL my questions & concerns answered & very quickly too. Once all the paperwork was complete, car paid for, and I was ready to go—Karen was kind enough to follow me to Enterprise rental to drop off my rental. She went that extra (hundred) mile(s). The whole team did. AWESOME! I don't know in all my 66 years I've ever had a MORE pleasant car purchasing experience. And That's not just hyperbole. I wasn't rushed. I was well attended to. I got all questions answered. And I ended up with a car that I was quite please with. A huge thank you to Karen Suarez for be so personable, professional, and such fun to work with! I'd highly recommend Karen, Oakes Kia, and the whole team that took care of me during this incredibly painless & productive process. Thank you ... from one very happy customer! More

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Within 2 weeks of purchase had to replace a tire that had a slow leak from day one - it had been patched 3 times. Shop at East Valley Nissan said car required air filter and also brake work (est $1,400). a slow leak from day one - it had been patched 3 times. Shop at East Valley Nissan said car required air filter and also brake work (est $1,400). More

by drshive Verified Customer Verified Customer

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Extremely disappointed in vehicle inspection, as we have had to replace a tire due to leak as it had been patched 3 times. Air filter had to be replaced, and will need to do $1,400 break work per East Vall had to replace a tire due to leak as it had been patched 3 times. Air filter had to be replaced, and will need to do $1,400 break work per East Valley Nissan - Mesa, AZ More

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They need to be more customer friendly. Very aggressive and lack of communication between employees. Very aggressive and lack of communication between employees. More

by B-sherry Verified Customer Verified Customer

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Oakes Kia made our buying experience very smooth and easy. They had the vehicle we were looking for in stock unlike most other dealers. easy. They had the vehicle we were looking for in stock unlike most other dealers. More

by bvarner0 Verified Customer Verified Customer

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