Karen Mateo

They take you promptly do the work properly and stand behind their work which is so important behind their work which is so important More

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This is my 3rd lease with Bridgewater Kia and it’s always nice and smooth process nice and smooth process More

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Jason‘s great he’s always a big help every time I call and gets me a good appointment every time even when it’s short notice. and gets me a good appointment every time even when it’s short notice. More

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Mike Wyatt was super kind, informative, patient, and understanding. He walked me through everything and explained what my best options are, while considering my personal situations. I highly recommend h understanding. He walked me through everything and explained what my best options are, while considering my personal situations. I highly recommend him for anyone! More

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Great Dealership. I would recommend. Website was the best to review the inventory. They were very accurate. I would recommend. Website was the best to review the inventory. They were very accurate. More

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Mike in the service department is awesome! Took care of my tire needs and even helped out on getting me an additional tire when he didn't have to. Stand up guy! Took care of my tire needs and even helped out on getting me an additional tire when he didn't have to. Stand up guy! More

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This dealer is highly recommended. They are honest and very easy to deal with. Very nice staff. I was in and out in 15 minutes. Great and strong cars. Don't waste your time elsewhere. They are honest and very easy to deal with. Very nice staff. I was in and out in 15 minutes. Great and strong cars. Don't waste your time elsewhere. Just come here right away. More

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They will say anything to get people in the door. If their mouths are moving, they are lying to you. I bought a car a year ago from them. Went back for another one. After confirming twice that the v If their mouths are moving, they are lying to you. I bought a car a year ago from them. Went back for another one. After confirming twice that the vehicle was there, it somehow sold and left the lot within a half hour of my confirmation. More

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I had a great experience at Kia with Karen. She took her time to explain everything to me and made the whole process very fast, easy and comfortable. She took her time to explain everything to me and made the whole process very fast, easy and comfortable. More

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The associates here are pushy, attitudinal, and lack sight of the customer's goal - only looking to put you into a brand new vehicle to meet their goal numbers. The dealership lacks transparency, make s sight of the customer's goal - only looking to put you into a brand new vehicle to meet their goal numbers. The dealership lacks transparency, make sure you're familiar with their ridiculous fees or you may waste your time like I did. I drove two hours from Philly, for a 5pm appointment to test drive a Jeep. The vehicle was not ready when I got there and the gas light was on when it was brought to the front. The gas level was so low that the range was just a dashed line. Being unfamiliar with the area, that was not comforting. The front receptionist and Karen Mateo, my sales associate, were mid conversation when I walked into the store. The receptionist greeted me as if I were interrupting their conversation and had no knowledge of my appointment. Karen was not knowledgeable. To many of my questions, Karen's answer was "I don't know anything about that, that's not something we normally discuss with a customer". When asking for information on the prospective vehicle I was told countless times "That information is not given to customers." Karen was also persistent in needing my SSN, knowing that I was not doing in-house financing through the dealership. In that case, there would be no reason for needing my SSN. When I requested Karen to bring a manager that could go into detail about the price breakdown I was told "It's the last day of the month and he is busy. If I get him to talk to you, you will have to agree to the down-payment". So the only way to speak with a higher up is by agreeing to a price that I'm saying makes no sense? When I expressed an interest in a 2023 Kia, Karen's response "2023? Not a 2024? Even if I can give you rebates that gets you a 2024 for the price of a 2023?" Every response to my inquiries were ways of trying to push me into a new vehicle. Vincent, the sales manager on shift, was not personable and lacked mannerisms. I was not greeted friendly by Vincent and he showed no concern for my reasons for coming into the dealership. When he came over his first statement was "This is not going to work. The only way this will work is if you get into the new Kia with the sunroof." Funny that the "only" way a deal could go through is by buying a new vehicle that I expressed an interest in to Karen... who is talking to Vincent in the back. When I asked Vincent for a breakdown on the numbers that were provided I was told "The numbers are the numbers, there's nothing we can do about it". Making a purchase for tens of thousands of dollars, I'm sure there is an explanation on how those numbers were calculated. More

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