Karen Mallad

Really enjoyed working with Karen. She always got back to me in a timely fashion when I had a question or concern. Made sure I got the best deal available. She always got back to me in a timely fashion when I had a question or concern. Made sure I got the best deal available. More

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The routine scheduling was easy. The pick up and delivery service is a great feature! The pick up and delivery service is a great feature! More

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I purchased a 2024 Ford Edge. I went to 4 different dealers because I am from an industry that requires 3 bids. One dealer did not have a car and I did not want to talk about "dea I went to 4 different dealers because I am from an industry that requires 3 bids. One dealer did not have a car and I did not want to talk about "dealer trades." I left another dealer with a feeling that I needed to wash my hands and use disinfectant. Two dealers were, in my opinion, honest and ethical. I purchase the car from Serra Ford. The woman who made the deal, Karen, worked hard to get my business. I'm glad I bought from Serra Ford in Farmington Hills. More

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i am very please with serra ford of farmington hills the people at serra are outstanding. people at serra are outstanding. More

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Great experience at Tom Holzer! This is my 4th vehicle from them. They really know how to do business! from them. They really know how to do business! More

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After returning from vacation Karen acknowledge my email with a phone call in 2 days. The question was about the new Ranger 2022 when was it coming out. She told me no current info was available check back with a phone call in 2 days. The question was about the new Ranger 2022 when was it coming out. She told me no current info was available check back with her in late September which I will do. She has always been very professional and courteous to me. I appreciate that because I also was a salesperson for 30 years. More

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Everything went great. I needed a vehicle they didn't currently have and they made sure to find one and get it for me in less than a week. currently have and they made sure to find one and get it for me in less than a week. More

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Karen Mallad Knew want we wanted and went out to get the right vehicle. Very Happy. This is our 3rd vehicle from Tom Holzer Ford. Great Dealer to work with. Knew want we wanted and went out to get the right vehicle. Very Happy. This is our 3rd vehicle from Tom Holzer Ford. Great Dealer to work with. More

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Never been easier The team at Tom Holzer’s makes it so easy, every time I least a new truck. I make one call, then 1 trip to the dealership, and I am in and out in less The team at Tom Holzer’s makes it so easy, every time I least a new truck. I make one call, then 1 trip to the dealership, and I am in and out in less than 45 minutes, with my new vehicle. Wow More

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