Karen Hoch Collins
Karen Hoch Collins at Nucar Chevrolet New Castle
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Karen Hoch Collins

Chevy Sales Manager

Nucar Chevrolet New Castle

174 N Dupont Hwy
New Castle, DE 19720

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42 Reviews

Karen has 19 years of auto experience, and has spent 6 years with Nucar. She is just a mom that sells cars! Her daughter is her inspiration to succeed; as a single mom failure is not an option. She enjoys spending time at the beach and loves working in her garden. Her philosophy is to treat her clients like family with the respect they deserve. She looks forward to earning your business! Karen knows you have a choice and would like to thank you for choosing Nucar and her!

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42 Reviews

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42 Reviews of Karen Hoch Collins

January 16, 2023

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Employee Rating

She was very sweet and polite she took good care of me and I give here a solid 💯 100 More

by Ducati141
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Larry Campbell

Jan 17, 2023

Nucar Chevrolet New Castle responded

Thank you for the great 5 star and kind feedback. We appreciate the opportunity to earn your business and this great review. Please let us know if we can help again in the future.

July 01, 2022

Dealership Rating
Employee Rating

Never buy a vehicle from nucar, took over 9. 5 months to get a vehicle that was supposed to be delivered in less than 3 months and then they weren’t willing to work with me on trading a vehicle i More

by CEtherton
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Chris Castner , Karen Collins

Jul 01, 2022

Nucar Chevrolet New Castle responded

We are very sorry you had a bad experience with us. That was not what we had hoped for or strived to provide for our clients. Unfortunately with the chip shortage and shipping delays, it's now taking much longer to get many vehicles built than it did previously. As for the trade-in value, it's difficult to trade a vehicle purchased from another dealer just months before for thousands upon thousands above the MSRP.

Jul 01, 2022

CEtherton responded

I believe I was being deterred from buying it so that you could take the truck and sell it above msrp to someone else after I waited almost 10 months for it. It wouldn’t take much to make me happy, you were just refusing to help. I think lowering the price of the new truck to slightly below msrp to help me out on the amount of money I’d be losing wouldn’t be too much to ask for, but the sales manager refused to budge on numbers at all

October 15, 2021

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Employee Rating

Do not use this company for service or sales. I purchased a vehicle from Larry Campbell. I will make this short. My truck had paint damage when I went to pick it up. It took three time to the dealership to More

by Lainlow20
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Larry Campbell(sales), and service manager

Oct 18, 2021

Nucar Chevrolet New Castle responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. We would appreciate the opportunity to discuss your time spent with us. Please contact us at your earliest convenience so we can work together at resolving this. - The Nucar Chevrolet Team

Oct 18, 2021

Lainlow20 responded

While I appreciate the generic response, I don’t feel that it is my job to contact your dealership. It should be your company contacting the purchaser to resolve the issue. Thank you for your time.

September 02, 2020

Dealership Rating
Employee Rating

Very disappointed. I was looking at a trailblazer, told the salesman my price. They brought me down, and basically wasted my time. when I should been told from the beginning they could not give me the pr More

by gmof4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Tony Catalano

February 28, 2020

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Employee Rating

-100 stars. charged me $120 JUST TO LOOK AT MY CAR. ANDDDD BROKE MY GLOVE BOX. So I just paid them $120 and now I am waiting for a sales rep to try to fix my glove box. that individual is nice to help More

by Facts
Recommend Dealer
No

Other Employees Tagged: Tracy Gell, Jay Mikesell, Karen Spangler, Dan Stanitski , Sal DiPasquale, John Evans, Lee Nourie, Robert Saunders

October 29, 2019

Dealership Rating
Employee Rating

Salesman, Harts Brown, was great. Gave me his time and knowlwdge to help me make my decision. He explained all discounts and paperwork. All in all, a great experience. Other staff members were just as he More

by Bette
Recommend Dealer
Yes

Other Employees Tagged: Harts Brown

Nov 05, 2019

Nucar Chevrolet New Castle responded

Bette, thanks for the great review!

October 12, 2019

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Employee Rating

Awesome team of people everyone was very friendly. I appreciate the calls after I purchase my truck to see how I’m enjoying it and to checking to make sure that I took care of my OnStar, Great job Team More

by Isaac Tucker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Hart Brown

Nov 05, 2019

Nucar Chevrolet New Castle responded

Isaac, thank you for leaving us such a positive review! Take care.

September 24, 2019

Dealership Rating
Employee Rating

Professional Organization Made a new truck purchase pleasurable. Everyone involved were awesome. Thank you Randy, Karen, Brian, and Neil. The best dealership experience you wil More

by Witt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Randy,Brian, Neil

September 02, 2019

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Employee Rating

2019 Bolt EV Lease August 2019 Having gone into quite a few dealerships of several different car manufacturers looking for a reasonably priced 3yr lease, I found that Nucar was the More

by dieguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Rick Carpenter

Sep 03, 2019

Nucar Chevrolet New Castle responded

Thank you for leaving us this review. Have a great day!

September 02, 2019

Dealership Rating
Employee Rating

Excellent sales team We are remembered, respected and appreciated. The sales team knows how to meet your needs and makes it painless! Everything is straight forward and ea More

by Md2008
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Christopher Castner

Sep 03, 2019

Nucar Chevrolet New Castle responded

Thanks for letting us know how we did!

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