Karen Hernandez

Shout-out to Karen Hernandez for an awesome buying experience! Professional, timely communication and knowledgeable. Best dealership in the city! experience! Professional, timely communication and knowledgeable. Best dealership in the city! More

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We purchased a Q5 in December and had terrible experience. Despite being clear about our interests and needs the Fletch Jones Audi team were disrespectful and aggressive towards our family. experience. Despite being clear about our interests and needs the Fletch Jones Audi team were disrespectful and aggressive towards our family. We understand the dealership has to make money. However, unnecessarily pressuring customers (who have already made a purchase decision), then intentionally dragging out the process to wear them down is arcane, coercive and disrespectful. Further, making assumptions about people based on how they look and then treating them aggressively is completely unprofessional and potentially discriminatory. DETAILS: 1. The sales rep we were scheduled with, Karen, was easy going during the test drive of the first 2 vehicles but then started making contradictory points to push us to buy (we had already decided to buy one of the vehicles and her efforts were unhelpful and caused us not to trust her) 2. Melinda was thankfully to the point, however, we were next connected with Finance Manager John who talked in circles and mostly did not answer our questions directly. He made false assumptions about our experience with luxury vehicles (we own a BMW...maybe he thought we looked like people who don't?) and he told stories and gave examples that weren't relevant to our experience (we actually don't live in the city). In the end, he wasted our time while our child was starting to have a meltdown. We asked him to move things along and felt like he was holding us hostage with the intent of earning a few extra dollars. 3. It became clear that John was committed to his strategy, and we decided to leave after confirming we could change the agreement. On further review we had more questions and called John. He again talked in circles and promised answers though he did not get back to us as agreed. 4. I decided to drive to the dealership for answers ( a 1.5 hour commitment) and also hoping to speak to someone different. I was connected to John who was terse and unhelpful. I decided to call a different dealership. 5. The Morton Grove dealership was more helpful - they actually helped us think through our questions so that we felt comfortable and could make the decisions we needed to make. Unfortunately, we needed to go to Audi Fletcher to make changes. 6. I tried calling and could not get through. And so drove 1.5 hours to amend our agreement. John was off - and I was connected with Finance Manager Jason who was so aggressive that I literally paused the conversation to say "you seem really frustrated, did I do something wrong?" He responded tersely that "I don't know what you're after!" I spent the next 5 minutes calming him down. I could hardly believe how I was being treated. I focused on the changes to the agreement I was seeking and left, with the aim of never returning. Jason never apologized. Our experience has led to us not trusting Audi Fletcher Jones and we would not recommend making a purchase from this dealership. More

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Horrible place to get your Car serviced at. Refused to used my warranty for a suspension malfunction which is common in audi. Refused to used my warranty for a suspension malfunction which is common in audi. More

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4th car from dealer. Always great experience. However I don’t agree with having to use 25 words to do a voluntary survey for the dealership. don’t agree with having to use 25 words to do a voluntary survey for the dealership. More

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Karen was great, patient and informative. She ensured that we were comfortable throughout the process. She kept us informed through financing all the way through the conclusion of the deal. that we were comfortable throughout the process. She kept us informed through financing all the way through the conclusion of the deal. More

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The entire staff was excellent and very accommodating. Karen was especially helpful in getting me into my new Q5. She was patient and worked with me on selecting what was best for me. She provided excelle Karen was especially helpful in getting me into my new Q5. She was patient and worked with me on selecting what was best for me. She provided excellent customer service and I would highly recommend her. More

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I just wanted to warn anyone who ever wanted to deal with this company. They lie at the moment of selling that your lease is 3 years and then put in some hidden clause that it's actually 4 years. Please be this company. They lie at the moment of selling that your lease is 3 years and then put in some hidden clause that it's actually 4 years. Please be mindful and careful, as we put our trust in them and found our they were straight lying to our face. Also my vehicle has all sorts of electrical failures. I have reached out to the customer service multiple times but unfortunately could not get a result. They simply refused to fix the issues. Stay away from both the company and the vehicle!!! More

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