Karar (Carter) AlAlaki

BUYER BEWARE. We test drove a 2023 Honda HR-V EX-L AWD model on two separate occasions a week ago at Arrowhead Honda. The salesman was cordial and we were agreea We test drove a 2023 Honda HR-V EX-L AWD model on two separate occasions a week ago at Arrowhead Honda. The salesman was cordial and we were agreeable with the features and invoice price, which was $30,195. We returned yesterday evening prepared to buy, but our salesman was gone for the day. We sat down with another salesman to get a trade-in value on a 2015 Honda CR-V EX-L that is in very good condition, original owner, with 96,000 miles and no mechanical or cosmetic defects and no accidents. Similar pre-owned used vehicles are listed for sale by this dealer and other dealers at approximately $17,000 to $18,000. That’s when the same old dealership tactics took over. The new salesman came back and informed us that the trade-in value is only worth $9,000. Meanwhile, the huge screen on the dealership wall behind the salesman kept playing a video stating that Honda is the best brand for holding its value from any other brand. The KBB trade-in value is between $13,800 to $14,600. Next, the price of the new vehicle suddenly changed with the dealer adding $2,295 for the dealership’s Honda Protection Package. The salesman could not provide any details on the breakdown of the $2,295, but said it covered window tinting, interior protection, and exterior paint protection. This is total nonsense because this is a brand new car and a last minute mark-up by the dealer. I asked if I could have a copy of the finance details presented. The salesman said he could not, so I took a photo of the details he presented anyway. Afterward, I discovered that the Vehicle License Tax (the former LIEU Tax) was not calculated correctly. Instead of calculating the VLT on 60% of the invoice price, they calculated the VLT on the entire invoice price. The VLT presented by the dealer was $846.89. The VLT should have been $507.28, a difference of $340. Needless to say, we were very turned off by their tactics and did not buy the new 2023 HRV. When we were leaving, a higher level salesman, who we had not seen before, but who was obviously controlling the lowball trade-in offer, the additional up-charge to the invoice, and the overinflated VLT, followed us out into the parking lot and stated, “We deserve to make a profit.” Really? Maybe so, but you do not have the right to shake down and gouge the customer to the tune of $8,000 by our calculation. TALK ABOUT UNPROFESSIONAL!!! We can only imagine that the reason the lead salesman approached us out the door is because we took a photo of the finance details that are obviously misleading and inaccurate. We were excited to buy the 2023 Honda HR-V EX-L AWD, but the dealership tactics made this a lousy experience. Needless to say, we will not be doing business with Arrowhead Honda in the future. More

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Searcher all over AZ for the vehicle I wanted. Found it at Arrowhead Honda. Wonderful car buying experience. Found it at Arrowhead Honda. Wonderful car buying experience. More

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From the first phone call to the moment I walked in the door to pick up my car, I was provided with the utmost customer service. The dealership is beautiful, neat & clean. Everyone I dealt with was caring, door to pick up my car, I was provided with the utmost customer service. The dealership is beautiful, neat & clean. Everyone I dealt with was caring, efficient & explained everything so thoroughly. It truly was an awesome experience. More

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We are very happy with the purchase of this 2021 Honda Passport. The sale, the financing, the prep of the vehicle all went through without a hitch and satisfactorily. The add on items have been installe Passport. The sale, the financing, the prep of the vehicle all went through without a hitch and satisfactorily. The add on items have been installed quickly and professionally. More

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Excellent salesman. Carter answered all our questions and offered his service for future questions if we had any. Carter gave us undivided prompt attention We were very happy with our choice offered his service for future questions if we had any. Carter gave us undivided prompt attention We were very happy with our choice More

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I do not wish to provide any specific feedback. Everything was fine. Explored all options and drove home in a new vehicle that same day. Everything was fine. Explored all options and drove home in a new vehicle that same day. More

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