Kamu Foggie

DCH Honda of Nanuet responded

We know it's a big decision for customers to allow a dealership the opportunity to earn their business for a big purchase, and our aim is to show every DCH Honda of Nanuet guest how much we appreciate their choice through every means necessary. To hear his assistance and guidance, through welcoming you to our store and helping you to reach Christine to eventually helping you into your new SUV, earned such kind praise will mean a lot to Nelson. Thank you very much for taking the time to leave such thoughtful feedback. Moving forward, our goal is to keep you enjoying your new vehicle, and we're here to support with anything else you may need. Travel safe and have fun!

DCH Honda of Nanuet responded

Hello Jay, It is unfortunate you are experiencing issues with a recently purchased pre-owned vehicle, and that your frustration was compounded by us not having a loaner car available prior to your reservation. We regret this having caused you any inconvenience, and I would like to speak with you directly so we can work together to accomodate your needs moving forward. At your availability, please contact me at 845-367-7050. Thank you, Dhimitri Robo Sales Manager 845-367-7050

DCH Honda of Nanuet responded

Hello, We appreciate the opportunity to work with you and your wife on a vehicle purchase, and it is unfortunate that things did not work out to your liking. It is understandable that you are frustrated, but we feel as though this feedback is unwarranted and misleading. After submitting multiple requests to our dealership for more information about vehicles using several different aliases, you and your spouse arrived at our showroom with a deal that appeared to meet your needs. The ensuing process with your salesperson was mostly seamless. Things continued as such until your request to our finance team that plates currently issued to a vehicle registered to both you and your wife be transferred to the one that was currently being purchased in your spouse’s name only. Upon being informed this was not possible due to New York Motor Vehicle regulations, you became visibly frustrated and asked to speak with our general manager, who was out of office the day of your visit. Our sales manager, who was team lead at the time and more than capable of answering your inquiries, suggested that the fastest viable solution to keeping your same tags would be to have you both sign for the purchase, as you had with the previous vehicle. Under no circumstance was the solution in the context of a “sexist” remark, nor did it suggest your spouse would not be able to purchase the vehicle solely in her name – only that the plates would not be transferrable if this was the chosen route. We have investigated this matter further since the time of your visit and can again confirm our team was correct in accordance with New York Motor Vehicle rules. Our General Sales Manager, Dhimitri Robo, has since reached out to you to discuss this matter directly, and to offer an apology for your frustration and any inconveniences you and your wife were caused. Additionally, he offered to work with you to find a way to satisfy your request that was within the limits of the law, which you refused. Again, we do appreciate the opportunity to gain your business and regret that in the end we could not reach a satisfiable agreement and arrangement for the tag transfer. We wish you and your wife the best with your vehicle search moving forward. Thank you, DCH Honda of Nanuet Management Team

DCH Honda of Nanuet responded

Thank you very much for sharing feedback following your experience here at DCH Honda of Nanuet. Hearing his sincere, honest and transparent guidance earned your commendations will mean a lot to Nelson. We're proud to see you had a great visit with our entire team and enjoyed our facility as well. Your patience throughout the process is sincerely appreciated, and we wish you many fun and safe travels ahead. Please do not hesitate to reach out if we can assist with anything else you may need down the road.

DCH Honda of Nanuet responded

We're glad to know your leasing experience at DCH Honda of Nanuet was pleasant and easy. Your kind words about Mehmet's knowledge and Kamu's assistance are greatly appreciated! Thank you for choosing us at DCH Honda of Nanuet. Enjoy your new vehicle!

DCH Honda of Nanuet responded

It was our pleasure to help, Gabe, and we want to thank you again for your thoughtful feedback and trust in DCH Honda of Nanuet with your time and business. Helping guests find their perfect vehicle match is a top objective, and Danny will be proud to learn of your praise following his patient, transparent and helpful guidance. Your compliments for his efforts will mean a lot to Kamu as well, and we're thrilled to hear you are happy with everything. Travel safe and have fun in your new Honda CR-V, and come back to see us again sometime.

DCH Honda of Nanuet responded

Giselle! We want buying a car from our DCH Honda of Nanuet team to be an awesome experience, and receiving feedback like this puts a smile on many faces. Jose's will be especially bright when learning of your commendations for his thorough guidance along with the recommendation. All of us are here to help with anything else you may need moving forward, so reach out for support anytime. Have fun and drive safe!

DCH Honda of Nanuet responded

Gerard! Hearing these compliments will make Carlos' day. He works hard to reflect our core DCH Honda of Nanuet values, and to know his kind, caring, attentive and professional guidance was enjoyed by a guest of ours will mean a lot to him. We appreciate your business and feedback, and the team is here to help with anything else you may need moving forward. Drive safe and enjoy the road.

DCH Honda of Nanuet responded

We want our DCH Honda of Nanuet guests to enjoy their experience as much as possible, and it's great to hear Kamu and Carlos combined to help make your visit smooth and efficient. Both will be proud to have earned your commendations and recommendation. Your continued satisfaction is very important to us, and we're here to assist with anything else you may need down the road. Don't hesitate to reach out at any time. Travel safe and have fun!

DCH Honda of Nanuet responded

It is great to hear that Eric and Haleema made your experience at DCH Honda of Nanuet excellent. We appreciate the compliments and five stars! Travel safe and come again soon.