Kaleb Ortiz
Kaleb Ortiz at Murgado Lincoln of Chicago
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Kaleb Ortiz

Service Advisor

Murgado Lincoln of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.7
42 Reviews

Industry Experience

19 yrs, 4 mos

4.7

42 Reviews

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42 Reviews of Kaleb Ortiz

April 02, 2025

Dealership Rating
Employee Rating

I had a great experience in a professional environment, with excellent customer service provided by Mr. Ortiz. I will definitely return for another service. Thank you. More

by leopardo3011@att.net
Service Price Transparency
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Recommend Dealer
Yes
Apr 03, 2025

Murgado Lincoln of Chicago responded

Thank you for your kind words! We're glad to hear that Mr. Ortiz provided excellent customer service in a professional environment. We appreciate your support and look forward to assisting you again!

March 30, 2025

Dealership Rating
Employee Rating

Customer service 0. Ever since new management has taken over this place it has gone down to the dumps. I will never ever ever recommend this place or go there myself. More

by soozyq22
Service Price Transparency
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Recommend Dealer
No
Apr 01, 2025

Murgado Lincoln of Chicago responded

We’re sorry to see your one-star rating. We’d appreciate the opportunity to understand your experience and make things right. Please reach out to us directly so we can assist you. Please email our GM: charles.grosso@murgadofordlincoln.com. Thanks.

March 29, 2025

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Employee Rating

New owners were proactive in contacting me about a recall. They were very accommodating to my drop-off and pick-up constraints. They texted status of the recall work promptly. I responded, asking if More

by Gerard
Service Price Transparency
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Recommend Dealer
Yes
Apr 01, 2025

Murgado Lincoln of Chicago responded

Thank you for your feedback! We're glad to hear the new ownership was proactive and accommodating with your recall service. However, we apologize for the lack of response regarding additional work. Your time is valuable, and we appreciate you bringing this to our attention. We'll work on improving our communication and hope to provide an even better experience next time.

March 27, 2025

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I was waiting over 15 minutes with a toddler in the back seat was the point of having a appointment since I have a recall I guess is not that important because I’m not paying for it. More

by bertomorales19
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Recommend Dealer
Yes
Mar 28, 2025

Murgado Lincoln of Chicago responded

We’re truly sorry for the wait and understand how difficult it can be, especially with a toddler in the car. Your time is valuable, and we apologize for not meeting your expectations. We’ll look into this to ensure better timeliness and service in the future. Thank you for sharing your feedback—it helps us improve.

March 27, 2025

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Did great on oil change I appreciate your service and all the time spent on my car More

by cieralewis730
Service Price Transparency
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Recommend Dealer
Yes
Mar 28, 2025

Murgado Lincoln of Chicago responded

Thank you for your kind words! We’re glad to hear you were happy with the oil change and the time spent on your car. We appreciate your business and look forward to helping you again in the future!

March 26, 2025

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Great thanks. Appreciate you handling the recalls for my ford edge in less than a half a day. More

by Mary.Rose.Pignotti
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Recommend Dealer
Yes
Mar 26, 2025

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great service experience!

March 24, 2025

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Employee Rating

Murgado Lincoln of Chicago did a great job with my Ford Bronco. They figured out exactly what my problem was, were very friendly, and helped me use points on my account to pay without me asking. More

by ross.munk
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Recommend Dealer
Yes
Mar 26, 2025

Murgado Lincoln of Chicago responded

Thank you for sharing your experience! We're glad we resolved the issue with your Ford Bronco and that the team made the process smooth. We appreciate your feedback and look forward to helping you again!

March 24, 2025

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Process was easy. Dropped my car off in the morning and service was completed the same day with updates. Will be recommending others to bring their vehicles here More

by Alonzo
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Recommend Dealer
Yes
Mar 26, 2025

Murgado Lincoln of Chicago responded

We really appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

March 22, 2025

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Employee Rating

I had a great experience! The staff was polite and got me in and out in a timely manner. More

by keenamccoy10
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Recommend Dealer
Yes
Mar 26, 2025

Murgado Lincoln of Chicago responded

We really appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

March 22, 2025

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Employee Rating

So helpful and empathetic. I appreciate the follow thru and the quick , complete work. Already a big improvement on where the previous owners were heading before. More

by atmmyers
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Mar 26, 2025

Murgado Lincoln of Chicago responded

Thank you for your feedback! We're glad to hear you had a positive experience and noticed the improvements. We appreciate your support and look forward to assisting you again.

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