Kacper Lesniak

Buyer Beware! This dealership lures you in with what appears to be a low price and then tries to add thousands of dollars in up-charges. The details: I contacted O This dealership lures you in with what appears to be a low price and then tries to add thousands of dollars in up-charges. The details: I contacted Old Orchard after finding what appeared to be a really good deal on a 2023 Grand Cherokee. I filled out the online contact form but never heard back, so I called to inquire. I spoke with someone who identified himself as Cody and who indicated that he was "one of the sales managers" Cody told me the vehicle was available, but when I asked about online sale and arranging delivery out of state (I am in Alabama), I was told that they did not do any documentation online nor did they arrange for delivery. I was told that all sales are done in person. This should have been a red flag. However I was interested in the car, so I asked about putting down a deposit to hold the car until I could arrange to travel to Skokie. I was told that they do not do that either. Again, in retrospect, this should have been another red flag. I asked about additional fees and was told that there would be an IL doc fee and tax, tag, title for Alabama. When I asked about other fees, I was told there were none. I specifically asked about a dealer prep fee or similar fee and was again assured that what I stated above were the only additions to the advertised purchase price. When I asked about a final price with all of these items included, I was told that that could only be done in person (again, should have been a red flag). When I asked about payment methods, I was told that they accept wire transfer, cashiers check, and personal check. Since it was a holiday weekend and we were considering coming on Monday (President's Day, when banks would be closed), Cody said that would be no problem. I could just write them a personal check and they would confirm funds availability when the bank was open on Tuesday. As a backup, I was told I could complete a financing application which would not be processed unless it was determined that the check would not clear. We determined that the vehicle was still available around closing time on Saturday evening, so we made arrangements to travel on Sunday and were told we had an "appointment" for Monday at 9am, when the dealership opened. We were told to come in and ask for Tom (presumably another one of the "sales managers"). Fast forward to Monday morning, we show up at the dealership a couple of minutes after 9am. We ask for Tom, but are shuffled off to a random salesperson. We test drive the car. Everything is in order. The salesperson does some calculations and comes back with a figure of about $51,000 on a car that was advertised for just over $34,000!!! I had already explained that I did not want warranties or anything other than the legally required items. And guess what? There was $1800 for dealer prep and another charge for VIN etch for several hundred dollars as well! After two or three iterations of "let me talk to my manager", we finally talked to a person who we were told was the general manager (no idea whether he was or not). We explained our multiple conversations with the person named Cody. We were told "oh, he's just someone in our BDC (I assume Business Development Center?) who works incoming calls and he doesn't know or have authority to represent what our rules and fees are!! And that there was no way they would take our personal check without first establishing a 72 month loan that could be reversed later (if the check cleared). I understand not wanting to take a personal check without getting confirmation from a bank on funds availability , but this is what THEIR representative told us we could do. If this had not been an option, we would have never made the trip. So the short version of this story is we had a one-night trip to Chicago that cost us a fair amount of money to test drive a car that we liked but then we got overtaken by old-school sales tactics of the style that make most people hate car dealers. Please beware! More

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Kacper was awesome! He worked hard to earn our business. He stayed late til the deal was done. He worked hard to earn our business. He stayed late til the deal was done. More

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We had a pleasant experience working with Kasper. He advocated for us in a professional way so that we were able to walk out with the vehicle that we wanted at a manageable price point. Highly recomm He advocated for us in a professional way so that we were able to walk out with the vehicle that we wanted at a manageable price point. Highly recommended working with him. More

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We drove from Michigan to look at a used vehicle. It looked like a pretty good deal online. When we arrived it was obvious the van had some issued that were not mentioned in the advertisement inclu It looked like a pretty good deal online. When we arrived it was obvious the van had some issued that were not mentioned in the advertisement including a hole in the roof, interior water damage, and a door that wouldn't shut. When we sat down to negotiate a price the price they started with was 33% above the sticker price. Their lowest price not counting Title and taxes was still $3000+ over the sticker price. They wasted my time. More

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Sales at Old Orchard Nissan is amazing. As a woman, I am always hesitant to walk into a dealership. Make no mistake, I did not feel taken advantage or or was ever spoken to in a condescen As a woman, I am always hesitant to walk into a dealership. Make no mistake, I did not feel taken advantage or or was ever spoken to in a condescending way. This was a truly a refreshing experience. More

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Had a great experience at Old Orchard Nissan! Was looking at a pre-owned vehicle over the course of a couple weeks with the help of Kacper. He was very helpful and professional throughout the ent Was looking at a pre-owned vehicle over the course of a couple weeks with the help of Kacper. He was very helpful and professional throughout the entire process. Once I was ready to purchase, he was accommodating and transparent. Short, reasonable negotiations with him and Viktor (sales manager) went smoothly. Ryan in Finance was also a pleasure explaining the financing and documents. Overall positive experience and recommended! More

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This dealer ship had a very understanding and patient salesman that kept working with me to get the right deal closer to what i was looking for. salesman that kept working with me to get the right deal closer to what i was looking for. More

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These people are not trustworthy at all. I went their to buy a 2023 Nissan Rouge Platinum from them. In their website, they had mentioned that we would give you 6500 $ discount on the vehicl I went their to buy a 2023 Nissan Rouge Platinum from them. In their website, they had mentioned that we would give you 6500 $ discount on the vehicle. They have also mentioned that for this vehicle, we have zero Apr financing for 36 months. When I went there on Friday, we couldn't agree on the price to sign the contract right away. I went to another Nissan dealership, they told me that these people were not completely honest with you. They would give you 0 Apr for 36 months or 6500 $ discount, not both at the same time, and if you ask them to send you the quote with zero Apr, they don't send it to you. I sent them email on the Friday evening that I want an online quote from you with your discounted price and zero Apr, but they didn't send it to me. I called them, they told me you come tomorrow to show you are serious about it, we will give it to you. On Saturday, I went to their dealership after 2 hours driving with my friend, but when I arrived there, they told me we cannot give you both discount and zero Apr for 36 months. There people are not trustworthy and they don't deserve any star. Be respectful to yourself and never go to their location. More

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Great experience with my salesman Kacper, came away with the truck that I wanted at a reasonable price. I would highly recommend Kacper and old orchard nissan huge inventory to choose from. the truck that I wanted at a reasonable price. I would highly recommend Kacper and old orchard nissan huge inventory to choose from. More

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Great selection of cars and the staff is very friendly, I will definitely be back for my next purchase. will definitely be back for my next purchase. More

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