Clean, seemingly well-organized dealership.
Loved how prompt the service was! A nice touch giving you a food voucher while you wait. Dealt with Kacey, she was professional yes, but not warm, no
Loved how prompt the service was! A nice touch giving you a food voucher while you wait. Dealt with Kacey, she was professional yes, but not warm, nor smiled I noticed. It's no secret though to anyone, everyone knows when you go to a dealership you are inevitably going to pay more than smaller garages sadly. It's the name of the game. The technician found an issue with my vehicle, a small leak, I was quoted $4,500 to get it repaired. Yeah let me consider having to sell a kidney to get my 7 year old vehicle fixed. Been to two other reputable venues now for quotes and am averaging $1,500 for the same work. Just saying..You must do research in this day an age, especially with the price of eggs skyrocketing, Hahaha.
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by VERNONCHRISTOPHER
Verified Customer
Verified Customer
Service Price Transparency
Jan 30, 2025 -
Toyota of Scranton responded
VERNONCHRISTOPHER,
Thank you for sharing your feedback! We're glad to hear about your experience, and we truly appreciate your time. However, it's important for us to know the name that the vehicle is registered to so we can fully understand everything you've shared in your review. If you'd like, please reach out to us directly— 570.702.8776. We’d love the opportunity to assist you further!
Take care,
Mary Jo Preno
Vice President of Guest Experience
Toyota of Scranton
I love this dealership!
I feel like a good friend coming to visit when I walk through those doors. Everyone there is just so nice. David Grieco and Kacie Grieco always take
I feel like a good friend coming to visit when I walk through those doors. Everyone there is just so nice. David Grieco and Kacie Grieco always take care of me. They are just the sweetest people ever and so knowledgeable. They always explain everything thoroughly so that I can understand and always keep me posted of what is going on. They are a big part of the reason that I will always keep coming back. I can't imagine buying a car and servicing it anywhere else.
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by jillamullen
Service Price Transparency
Jan 21, 2025 -
Toyota of Scranton responded
Wow, Jillamullen! Your kind words truly made our day! We're so grateful for your loyalty and thrilled to hear that David and Kacie Grieco make every visit feel like catching up with good friends. Providing a welcoming and informative experience is what we strive for, and knowing you feel taken care of means the world to us. We can't wait to see you again—thank you for being such a valued part of our Toyota of Scranton family!
Thank you,
The Service Team
Toyota of Scranton
Dealership was friendly and staff was very helpful.
They even offered snacks and coffee while negotiating.
They even offered snacks and coffee while negotiating.
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by ROKONJR
Verified Customer
Verified Customer
Jan 02, 2025 -
Toyota of Scranton responded
ROKONJR,
Thank you for your wonderful review! We're so glad to hear that you found our team friendly and helpful. We believe the little extras, like snacks and coffee, help make the experience more enjoyable. It was a pleasure working with you, and we truly appreciate your feedback. If you ever need anything, don't hesitate to reach out!
Warm regards,
The Toyota of Scranton Team
My Experience was good.
Very friendly people at the dealership. I would recommend them to anyone
Very friendly people at the dealership. I would recommend them to anyone
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by LEESHA65
Verified Customer
Verified Customer
Service Price Transparency
Dec 30, 2024 -
Toyota of Scranton responded
LEESHA65,
Thank you for your kind review! We're so glad to hear you had a good experience and found our team friendly. Your recommendation means a lot to us! If you ever need anything in the future, we’re here to help. Enjoy your vehicle!
Warm regards,
The Service Team
Toyota of Scranton
They are professional.
They are polite. They are helpful. They are quick with service. They have good mechanics and enough mechanics. Their whole service department is
They are polite. They are helpful. They are quick with service. They have good mechanics and enough mechanics. Their whole service department is filled with nice people who know what they are doing. Therefore, they are efficient.
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by JEFF
Verified Customer
Verified Customer
Service Price Transparency
Dec 11, 2024 -
Toyota of Scranton responded
JEFF,
Thank you for sharing such kind words about our service department! We're delighted to hear that our team’s professionalism, politeness, and efficiency made your experience a positive one. It's great to know you appreciate our skilled mechanics and the effort we put into providing quick and helpful service. Your support means a lot to us, and we look forward to continuing to serve you!
Thank you,
The Service Team
Toyota of Scranton
Kacie was very helpful connecting me with an incomeing
phone call. Always very very pleasant.
phone call. Always very very pleasant.
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by BIGARANCH
Verified Customer
Verified Customer
Service Price Transparency
Dec 06, 2024 -
Toyota of Scranton responded
Dear BIGARANCH,
Thank you for sharing your positive experience! We’re thrilled to hear that Kacie was able to assist you and provide such pleasant service. She truly embodies our commitment to excellent customer care, and we’ll be sure to share your kind words with her.
If there’s anything else we can assist you with, please don’t hesitate to let us know. We appreciate your feedback and look forward to serving you again!
Warm regards,
The Service Team
Toyota of Scranton
Pleasant environment, very professional all my services
done in a very timely manner. Everything explained in detail thank you very much.
done in a very timely manner. Everything explained in detail thank you very much.
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by DS822412
Verified Customer
Verified Customer
Service Price Transparency
Nov 29, 2024 -
Toyota of Scranton responded
DS822412,
Thank you for your wonderful review! We're delighted to hear you had a pleasant experience and found our team to be professional and thorough. Providing timely service and clear communication is always our goal. We appreciate your kind words and look forward to assisting you again in the future!
Warm regards,
The Service Team
Toyota of Scranton
Always an easy,no hassle,no pressure experience with
whatever my Toyota Dealer needs may be
whatever my Toyota Dealer needs may be
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by rjs671
Verified Customer
Verified Customer
Service Price Transparency
Nov 28, 2024 -
Toyota of Scranton responded
rjs671,
Thank you for your wonderful feedback! We’re delighted to hear that you consistently have an easy, hassle-free, and pressure-free experience with us. Providing a seamless and enjoyable experience for all your Toyota needs is our top priority. We look forward to serving you again in the future!
Warm regards,
The Service Team
Toyota of Scranton
Customer friendly, even get a voucher for the in-house
deli/coffee counter, which has good eats.
Almost 2 hours for a scheduled oil change and tire rotation, seems a little long .
Then the expected sug
deli/coffee counter, which has good eats.
Almost 2 hours for a scheduled oil change and tire rotation, seems a little long .
Then the expected suggestion to change the cabin filter at 7,000 miles for $90, yeah, right.
Everyone was nice and friendly, a professional dealership experience.
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by LABANALYST2004
Verified Customer
Verified Customer
Service Price Transparency
Nov 26, 2024 -
Toyota of Scranton responded
LABANALYST2004,
Thank you for taking the time to share your experience! We're glad you appreciated the friendly atmosphere and the voucher for our deli and coffee counter—it's great to hear you enjoyed the treats.
We apologize if the wait for your oil change and tire rotation felt a bit long. We’ll review our scheduling process to improve efficiency while maintaining the quality of our work.
Regarding the cabin filter recommendation, we understand your concern, and we aim to provide suggestions to keep your vehicle in optimal condition, but it’s always your choice! We’re happy to answer any questions you may have about recommended services.
Thank you for your kind words about our team and professionalism. We look forward to serving you again in the future!
Warm regards,
The Service Team
Toyota of Scranton
Toyota of Scranton is always a great experience.
All staff in all Departments I’ve dealt with over the past 15 years are top shelf.
All staff in all Departments I’ve dealt with over the past 15 years are top shelf.
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by PJCJM
Verified Customer
Verified Customer
Nov 21, 2024 -
Toyota of Scranton responded
PJCJM,
Thank you for your loyalty over the past 15 years! We're honored to have earned your trust and are thrilled to hear you've had great experiences with our team across all departments. Your kind words mean so much to us, and we look forward to continuing to serve you for many years to come!
Warm regards,
The Toyota of Scranton Team