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Kacie Kuchinskas
Kacie Kuchinskas at Toyota of Scranton

Kacie Kuchinskas

Service BDC

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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4.8
245 Reviews

Dealership Experience

7 yrs

4.8

245 Reviews

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245 Reviews of Kacie Kuchinskas

June 12, 2025

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Employee Rating

Got an appointment fast, service was done quickly and my service advisor, Kacie, is wonderful More

by CHARLOTTEAY
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Recommend Dealer
Yes
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Jun 13, 2025

Toyota of Scranton responded

CHARLOTTEAY, Thank you for the great feedback! We’re glad we could get you in quickly and complete your service efficiently. Kacie will be thrilled to hear your kind words—she truly cares about every guest she helps. We appreciate you choosing Toyota of Scranton! Warm regards, The Service Team Toyota of Scranton

June 11, 2025

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Employee Rating

Each and every staff member was very friendly, kind and helpful !! The service center and dealership is very organized and very clean! The lounge area to wait while your service is being completed is comf More

by CAGE308
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Aimer, John Boyer

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Jun 11, 2025

Toyota of Scranton responded

CAGE308, Thank you so much for the wonderful feedback! We're thrilled to hear that our team made you feel welcomed and that you enjoyed the clean, organized atmosphere. It’s great to know the lounge and café added to your comfort—and we’re glad you enjoyed the food voucher too! We truly appreciate your kind words and look forward to your next visit! Warm regards, The Customer Experience Team Toyota of Scranton

June 10, 2025

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Customer service is key for me to keep returning to Toyota and recommending their product line. More

by MTKAEB
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Yes
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Jun 11, 2025

Toyota of Scranton responded

MTKAEB, Thank you for your kind words and continued loyalty! We're so glad to hear that our commitment to customer service keeps you coming back and recommending Toyota to others. Providing a positive experience is always our top priority, and we truly appreciate your trust in us! Warm regards, The Service Team Toyota of Scranton

June 05, 2025

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Great atmosphere, polite and amazing service. Even great food. I always go there to get my service done. More

by Jonathan tlatenchi
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Recommend Dealer
Yes
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Jun 05, 2025

Toyota of Scranton responded

Hi Jonathan, Thank you so much for your kind words! We're thrilled to hear you enjoy the atmosphere, our team's service, and even the food while you're here. It's always a pleasure to have you with us, and we truly appreciate your continued loyalty. Looking forward to your next visit! Warm regards, The Service Team Toyota of Scranton

May 28, 2025

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The deal ship is excellent. I am very satisfied with the purchase of the extended warranty.I would definitely get another car from them. More

by TNOTCH300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples, Stephanie Jones, Alan Aimer, Kevin Morrow

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May 29, 2025

Toyota of Scranton responded

TNOTCH300, Thank you for your great feedback! We're so glad to hear you're satisfied with your extended warranty purchase and overall experience. It means a lot to know you'd choose us again for your next vehicle—we'll be here when you're ready! Enjoy your car and feel free to reach out anytime. Take care, Team Toyota of Scranton

May 12, 2025

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I have been getting service for my rav 4 for 5 years after buying it new in 2020- Kacie is the best service rep I've dealt with there hands down- period- knowledgeable- explains results of the multipoin More

by Dunmore Dan
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Yes
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May 13, 2025

Toyota of Scranton responded

Dunmore Dan, Thank you for your loyal support over the past five years! We're thrilled to hear how much you value working with Kacie—she truly is a great part of our team. It’s wonderful to know she provides honest, knowledgeable service while keeping your best interests in mind. We appreciate your continued trust in us and your RAV4! Warm regards, The Service Team Toyota of Scranton

May 10, 2025

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As always they are friendly courteous and friendly. They are very quick in getting you done. More

by SAMSAD100
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Service Time
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Recommend Dealer
Yes
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May 13, 2025

Toyota of Scranton responded

SAMSAD100, Thank you for your kind words! We're so glad to hear that you consistently experience friendly and efficient service. We appreciate your continued trust in us and look forward to seeing you again! Warm regards, The Toyota of Scranton Team

April 19, 2025

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Employee Rating

everything went well with my Rav-4 2021 car service. All my questions were answered and enjoyed my lunch with the compliments of Jon/Kacie. More

by JANDPMCS
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Higgins

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Apr 21, 2025

Toyota of Scranton responded

JANDPMCS, Thank you for the great review! We're glad everything went smoothly with your RAV4 service and that all your questions were answered. It’s wonderful to hear you enjoyed lunch—Jon and Kacie will be happy to know their gesture was appreciated! We look forward to seeing you again next time. Warm regards, The Toyota of Scranton Service Team

March 26, 2025

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Employee Rating

They took care of me fast and keep me in the loop. Kacie let me know what was suggested for my next visit. The vehicle was clean and washed when I got it back. More

by PMOTHER88
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
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Mar 26, 2025

Toyota of Scranton responded

PMOTHER88, Thank you so much for your kind words! We're thrilled to hear that you were taken care of quickly and kept in the loop throughout your visit. Kacie will be so happy to know you appreciated her recommendations for next time. We're also glad your vehicle came back to you clean and freshly washed — just the way it should be! We look forward to seeing you again. Warm regards, The Service Team Toyota of Scranton

March 26, 2025

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Employee Rating

Am always pleased with the time and work ethic at Toyota. Kacie is always knowledgeable and courteous Never had to bring a vehicle back for work not done properly More

by silverfocks
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 30, 2025

Toyota of Scranton responded

silverfocks, Thank you for your wonderful feedback! We're so glad to hear that you've consistently had positive experiences with our team and that Kacie continues to impress with her knowledge and professionalism. It means a lot to know the work is done right the first time — that's exactly what we strive for. We truly appreciate your trust in Toyota of Scranton! All the best, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

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